| Address: Pune, Maharashtra |
We had booked tickets from Mumbai to Pune for the 24th Dec’10 by Neeta Travels thru’ Red Bus. We were very happy to use the online facility until evening of 24th when our return to Pune turned out a bizarre experience.
We reached VilleParle East Bus Stop at 6:00PM. Arrival time of the bus as mentioned in the ticket was 6:50PM. We waited at the stop till 9:00PM and there was no sign of the Bus. We called from pillar to post but kept getting the same answer that the bus got full at Andheri itself and it left without touching Ville Parle stop. Neeta offices at the bus stop cared less as we had an online ticket.
We were two ladies stuck in the middle of the road with barely no help from either Red bus helpdesk or Neeta travels. At the end we had to find shelter for staying back in Mumbai that night and next morning we had to pay once again to travel back to Pune.The purpose of advance booking was a total waste that too at a premium price. Red Bus charged us Rs 330 each instead of regular fare of Rs 250.
We have lodged complaint with Red Bus but till date there is no response. Was this information helpful? | 
Post your Comment