[Resolved]  SBI Privilege Circle — SBI PRIVILEGE CIRCLE TRAP

I received call on 30Aug regarding privilege circle offer. I was in hospital with my friend. I replied to first call to send me related document/mail for details and then I can accept/reject. The person told that I will get another call for verification.

In the second call the person asked about my personal details for verification. At the end of the call she told I will be billed for amount 6180 and it would be debited from my credit account. I refused at the same time and told it should not be completed without documents as per previous discussion.
But she was reluctant and continuously repeated that I had accepted the offer and it can not be canceled. Finally I had to disconnect the call as it was disturbing other patients in the hospital.

After that I called customer care to cancel the same.
They told to mail to [protected]@plat5.com and gave me some numbers to call. I called to those mumbai numbers and those people were not ready to cancel and were telling that I had accepted the offer and can not be undone.

After this a chain of calls to customer care started to follow the same. But, those people were not ready to accept customer concerns.

I called to SBI customer care (dt: 9/15/2008 12:50 PM) to ask why it was not reverted back.
She also confirmed that I would need to pay only the amount for the statement except 6180/- and other things will be taken care by them.
Attendant told that cancellation is under process and it will be done within a weeks time. Reference No.[protected]

On 9/17/2008 4:35 PM

Received call from [protected], Dinesh. He was telling that its not possible to cancel. He was telling that I told ok for the offer.

I was annoyed to get this why he was telling like this as there was clear discussion earlier that the amount will be reverted back and I don't need to pay the unnecessary amount of 6180.
I am expecting the reversal of this amount as early as possible.


9/18/2008 3:04:00 PM
Received call from [protected], Chelvi. She informed that the amount is under cancellation and it would take another 4 - 5 days. Things will be taken care by them.

9/19/2008 4:59 PM
Received call from [protected], Ritu. As she told it was an acknowledgement to my mail. She asked whether I wanted to cancel the offer after permission or I did not permit and it was done.
My Reply: I did not permit and still it was done.
She told It will take around 8 - 10 days.

Update dt: 9/29/2008 6:46:35 PM
I called to CC and asked about the reversal even though its more than 10 days.
She told to wait still 4-5 days.
I asked for cancellation for the insurance policy also.
Request no.[protected]

10/6/2008 11:14:23 AM
Sent a mail.

after this I have been continuously mailing to feedback.[protected]@ge.com

Finally on 20/10/2008 I sent a mail to head.[protected]@ge.com regarding this. Also sbi credit card customer care.
The person told that till this point there is no confirmation from privilege circle side. He told me to send mail again regaining the same.

Till this point I am very much annoyed with this worst cheating tactics from plat5/sbi.