[Resolved]  Tanishq — Discount not allowed

Address: Sundargarh, Odisha

I had purchased a Diamond Necklace for Rs.1.24 lacs approx. from your authorised showroom M/s Indera Jewels Pvt.Ltd., Rourkela 769001 (Phone[protected]. However, as matching earings were not available, I placed an order for the same with M/s Indera Jewels Pvt.Ltd against an advance payment of Rs.10,000.
M/s Indera Jewels Pvt.Ltd, made available to me the ordered earings on 01.04.2010 against a total price of Rs.42,856/- (Invoice number RKL/CM/4 dated 01.04.2010.)
I tendered both payments (Rs.10,000/- as advance and balance Rs.32,856/- on delivery) through my VISA Gold / Platinum cards and in line with Tanishq's scheme detailed below, requested for 6% discount on purchase of Tanishq diamond jewellery above Rs. 25000/-. However, the same was not extended to me citing that the scheme is not applicable to items purchased against customer’s order.
I do not find any such restriction in the published scheme and consider myself entitled for the discount.
Issue was immediately referred to Tanishq. No response. My Customer Loyalty number is [protected].
Thanking you in anticipation,
Jayshree Singhal
C-48, Sector 19
Rourkela – 769005
Mobile : [protected], [protected]
Summary of Discount scheme,
1. The discount offer by Tanishq, a jewellery division of m/s Titan Industries Limited (TIL), is valid till 31st May 2010 unless otherwise specified.
2. The visa card holders consisting of visa gold, platinum, signature and infinite cards (credit and debit cards) should produce their visa card at any of the Tanishq boutiques across India to avail of the discount.
3. This discount offer is valid only at Tanishq boutiques within India.
4. Under this offer the visa card holders can avail a 6% discount on purchase of Tanishq diamond jewellery above Rs. 25000/- or a 15% off on making charges on purchase of Tanishq plain gold, jewellery above Rs.25000/- during the offer term offered by Tanishq. decision of eligible visa card holders is final and binding.
5. This discount does not apply for purchase of silver coins & items, solitaires, studded solitaires, coloured stone products, gold coins and platinum products.
6. This offer is a stand alone offer and the benefits offered under this offer cannot be clubbed together and/or in any way be cumulated with any other offer of TIL in any manner, or form.