[Resolved] Tata Docomo — Balance Deduction

ysaxena2k7a

from Talcher, Odisha

Aug 1, 2013

Address: Odisha

Sir/Madam,
My mobile [protected] Balance stilling every month.
There are no VAS and services acctivated. But service provider deduct as data usage. My handset is Nokia-1662.Customer care executive say me that after your double confirmation we activate this service.
I had delete SMScenter no, Any SMS cannot send. Then how they received confirmation. they are not refumd my amount Rs.25.34.
Please check record for my confirmation and help to refund above amount.
Every month customer care executive refund amount and say we have close all service and next time no balance will deduct.
Every time I have facing this problem.
How may people are facing this problem and they are not taken action to service provider.
Thanks
Yogesh Saxena

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May 9, 2017

Complaint marked as Resolved

Verified Support

Apr 13, 2010

Tata DoCoMo Customer Care's response Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience caused to you and would like to inform you that your payment has been already updated.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in .

Thanking you
Customer Care - Tata Indicom.

Verified Support

Dec 07, 2011

Tata DoCoMo Customer Care's response Dear Mr.Pvankola,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.

Verified Support

Dec 16, 2011

Tata DoCoMo Customer Care's response Dear Mr. Sunil,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned department spoke to you and updated the resolution, As per your complaint docket number[protected].

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.

Verified Support

Dec 21, 2011

Tata DoCoMo Customer Care's response Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Docomo details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.

Verified Support

Dec 24, 2011

Tata DoCoMo Customer Care's response Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata connection details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.

Verified Support

Feb 01, 2012

Tata DoCoMo Customer Care's response Dear Ms. Lipika Mohanty,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

Mar 30, 2014

chinn bujji's response Mobile number:[protected]

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Comments

samueldg

from Noida, Uttar Pradesh

Nov 8, 2011

Yes I am also facing the same issue.Getting bills even after disconnection.

I am really disappointed as I had much faith in the brand TATA but its all gone now.

CHEATS...

Mehendersingh

Nov 8, 2011

hello dude,
dis prob nt only wid u bt evry tatadocomo customers suffer frm dis type of prob.

Find email addresses of tatadocomo forward ur email 2 every1.
Also find d Nodal Contact Number so nxt time if same prob arises den u cn directly contact same person or if any1 pickup ur call den tell him/her i wana talk 2 dat person so he/she transfer ur call to specific person.

aks023

from Noida, Uttar Pradesh

Nov 9, 2011

Tata DoCoMo — GPRS Charges for without inform me.

Hello Sir,
I have NOT activated GPRS plans. But without inform me on 7th Nov my GPRS chages DATA Charges deducted every Hlaf minuts 10 paisa.I have 2 -3 times compalint in TATA DOCOMO but they will not proper give me answer.And My deeducting money NOT refund to me. MY deduted Money Approx. 15 Rs.GPRS plan without my instruction they will chared.

arjunparmar

from Mumbai, Maharashtra

Nov 10, 2011

sir, my name is arjun parmar, my mobile no. is [protected](tata docomo). I have recharge the GPRS pack(normal gprs pack not 3G ) of
2.5GB with 65Rs. For 30 days. Now my GPRS balance is 1151.83 MB. Today My balance of 39.70Rs. from my main account. When i call c-care than they told me that my balance is deduct for the use of 3G pack and they drop the call. Then I callback many times my call is not connect to c-care. Please help me sir. Thank you,

Raj Kiran Srivastava

from Mumbai, Maharashtra

Nov 18, 2011

Tata DoCoMo — Not fulfilled the service as per the plan

My name is Raj Kiran Srivastava, I have taken a Sim as post paid connection number [protected] three months

back.And the Vender told me that will get a gift and a discount int the bill of Rs. 175 in second and third month.

But for the gift they told that stock was unavailable wait until it come and now they have put on complain and

provided it to me and nothing happened till date. And about discount they have again provided the complain

number and told we have to confirm about it from the vendor.

This all is pending from the last one month and for other problem in service they only provide the complain

number nothing also happens in actual.

Please help me out for getting the proper service from the service provider.

suneelak

from Pune, Maharashtra

Nov 24, 2011

Tata DoCoMo — money deducted from my sbi account but not came amount

money deducted from my sbi account but not came amount....

My transaction sbi ref no is 78135461...
My cell no is ...[protected]

suneelak

from Pune, Maharashtra

Nov 24, 2011

Please resolve it as soon as possible.Either send back money to my account or else credit into my cell no..[protected]...100 rupees i recharged from my mobile through online...

vinay sreedhar

from Mumbai, Maharashtra

Nov 24, 2011

i had not at all activated for gprs but u guys have been activated and my 23 rs currency has been deducted

srinivas.seena

Nov 27, 2011

Tata DoCoMo — Harassing text messages from mobile number 8050463425e

There is unwanted and harrassing text messages from this tata docomo number [protected].

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Nov 28, 2011

Verified Support

Hi srinivas.seena,

Kindly lodge a police complaint at your nearest police station about the aforesaid number.

Thanks and Regards
Customer Care
Tata DOCOMO.

Jaydips Patel

from Patna, Bihar

Nov 28, 2011

Tata DoCoMo — Start 3G Service Gives 18,000/- Rs. Bill by DOCOMO

Hello Sir

My name is jaydips patel from rajkot I have one tata docomo postpaid
connection whis this number [protected]
I havnt started any 3g plan in my phone but tata docomo gives me a
bill of rs. 18,000/-For using 3g and also my credit limit is just
rs.5100/- So why is going onward my credit limit n when I asked at
local docomo office all the offiers are not gives me proper answer plz
help me in this meter.... thanks

i have attached my bill copy....

thanks Sir...

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 1, 2011

Verified Support

Hi Rajkiran Srivastava,

At the outset please accept our sincere apologies for the inconvenience caused to you on account of delay in resolution for your concern. we tried calling you on your number but unable to reach you. Hence we request you to revert to us at [protected]@tatadocomo.com along with your alternate contact number to assist you regarding this complaint.

Thanks and Regards
Customer Care
Tata DOCOMO.

sonusa

from Mumbai, Maharashtra

Dec 3, 2011

Balance deduction

A P Tripathi

from Siliguri, West Bengal

Dec 4, 2011

Tata DoCoMo — Claim PUK number

Dear Sir,

I have mistakenly put a pin to my sim and now because i don't know what is the pin i entered it wrong,now it is asking the PUK code please tell me my PUK number.My mobile number is [protected].

gram

from Mumbai, Maharashtra

Dec 8, 2011

My Mobile no is [protected].Now I am not recharging from last 2months because with out my permission put some caller tune and deducted rs 100/- nearabout.And from the customer care number there is no response. So you look in this matter and do needfull. my mail adress is [protected]@hotmail.com

rakan

from Mumbai, Maharashtra

Dec 8, 2011

hai sir i am from tamilnadu my number is[protected], Today i am browsing internet, i have no msg recieved.suddenly i have check my balance that time i was really shock my balance is 100rs reduce sir, monthly monthly prblm .wht r u doing customercare .i want solution for me and refund for my money sir.

kothariuniforms

from Coimbatore, Tamil Nadu

Dec 10, 2011

Tata DoCoMo — Wireless speed is poor

Ref: Your Tata Indicom Service No [protected]

We would like to bring to your notice regarding the worst speed of tata photon. We are raising this complaint second time in this forum.

Hereby we are not happy with tata photon service and we request you to refund us the device charge immediately.

We dont want your service anymore.

Regards
Sunil
[protected]

lalitganatra20

from Bengaluru, Karnataka

Dec 11, 2011

Tata DoCoMo — wrongly deducted sms charges Rs 80

Respected Sir,

My mobile Number : [protected], Dated :10/12/2011 Time : 10:15 to 10:37

Wrongly Deducted SMS Charges, Per sms Rs 1/ deducted by company

I request Tata Docomo Company to give me refund of Rs 80/- wrongly deducted for SMS Charges between above date & time period

Punith Jain

from Ernakulam, Kerala

Dec 14, 2011

Tata DoCoMo — iNDOOR COVERAGE

My mobile no[protected],no coverage in 600001 area of chennai from the time of connection.I have been requesting them from 2 1/2 years,but all in vain.At last requesting you for the good result sir.M.Prakash chand

MeghaG.

from Bengaluru, Karnataka

Dec 14, 2011

Tata Docomo — deduction of balance continuously by activating services

there is continuously deduction in my phone balance from last week..
company has deducted 90+ rs from 8/12/2011 by activating various services which I am not requesting..
and also not giving me refund..
So please check this n try to give me refund.
I m from New Mumbai and my cell no is [protected].