BillDesk Complaints & Reviews

Sir,
I am KOUSHIK HALDER from kolkata. Last night(05/12/2012) I made an attempt for online payment for cbse NEET APPLICATION FORM of Rs 1000/- .via billdesk.com via my sbi debit card. In the form fill up process a confirmation page will be printed automatically after successful transaction. But o first attempt the transaction has been failed.. So, I have tried for second time. and it was successful.Today I went to ATM branch to check my balance.But I saw that both the transaction has been debited from my account of Rs.1013.50 each, although first transaction was unsuccessful.
My request to you, please refund my unsuccessful transaction amount in my account.I wish to receive reply..You may contact me on the below address:- KOUSHIK HALDER
PHONE NO-[protected]
e-mail id: koushik.[protected]@gmail.com

HI,
I MADE AN ONLINE PAYMENT OF RS 250 TOWARDS VODAFONE PREPAID ONLINE RECHARGE, through my ICICI debit card the money was debited but the transaction was unsuccessful and a message was displayed as "Sorry! We are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries". Kindly do the required.
Keerthi
[protected]
[protected]@gmail.com

Sir,
I have made online recharge of 222 on 14/11/2012 for mobile no [protected] through Indian bank Internet banking. Balance got deducted from my account but the recharge was unsuccessful. "Sorry we are unable to process your request." was written. RefNo=MINB[protected]
Merchant Name BILLDESK
Biller Name VODAESHOP
Date & Time 14/11/2012 18:13:20
Amount 50.00
Currency INR
Biller ID [protected]
Total Amount 222.0
Debit Account SB[protected]
Branch Details 01585 - VIT BRANCH(VELLORE)

On 05.11.2012 i am trying to send payment of my hdfc credit card monthly premium amount Rs. 1005/-through netbanking of Oriental bank of commerce. but after completion of all process, in step 3 message shows transaction status failured. and i forget note down the transaction id. but the payment is deducted from my account.so please refund my deducted amount as soon as possible.The details of credit card and other are given below.
with regards
ambar saxena
credit card number :[protected](hdfc)
company name: www.billdesk.com
date:05/11/12
bank transaction description : IB SM TXN.ID_TORY[protected]
BANK: ORIENTAL BANK OF COMMERCE
AMOUNT:1005/-(ONE THOUSAND FIVE ONLY)
mob:[protected],[protected]

UNSUCCESSFUL TRANSACTION

Dear Sir,

I have made transaction of Rs. 409/- to pay for IBPS examination today on 04/11/2012 through City Union Bank Debit Card. But i not received the confirmation of my payment. I have received one message 'Sorry we are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries'. But the following amount is debited from my account. So please guide me what should i do in this case.

Thanks & Regards,
Sharmakarthick ...
Mobile No - [protected].

For online Prepaid recharge of TATA DOCOMO On 16.07.2012 at @ 9.30 pm I had make payment of 100 Rs two times( i.e.Rs 200) . That 200 Hundred rupees deducted from my account at the same time by BILL DESK but I have not received any recharge or No money back . So please Revert back my money to my account otherwise I have to make complaint to Consumer Forum regarding the matter.

Dear Billdesk ,

The reply sent by you is self contradictory:

1. On April 2,2012 You had mentioned "The below mentioned payment has been successfully processed from our end through transaction reference number MSBI[protected] for Rs.9576.52 on 31.03.12."
2. After that no communication has been sent to me till July 4,2012 until I highlighted the matter and demanded receipt.

3. On 5th July you have replied "We have contacted the biller and they have confirmed that the refund for the mentioned payment has been initiated at their end with ID MSBI[protected]. It will take 5-7 working days to credit the amount in your account."

4. Today you have mentioned " it was not a real time sucess tranasation hence it got refunded "

There is big contradictions in the replies sent by you and I suspect something very fishy about the same.

1. Why was it said that the it has been successfully processed on April 2 mentioned in Point no 1 ?
2. Why was no communication sent to me about failure if it was not real time success and refunded ?
3. Why was the refund not processed and set back to me immediately and fraudulently held back for 4 months ?
4 Why was I kept in dark for approximately 4 months?
5. On 5th July why wrong information was sent that "We have contacted the biller and they have confirmed that the refund for the mentioned payment has been initiated at their end with ID MSBI[protected]. It will take 5-7 working days to credit the amount in your account.
6. Kindly confirm whether the biller has ever received the money or not ?
7. What is the refund date from the biller?
8. Kindly provide me with the confirmation from the biller that they have initiated a refund procedure after 5th July.
9. Kindly also provide me the contact details of your higher authorities as I wish to escalate the matter since I am due to incur financial penal loss due to the lapses mentioned above.
10. You have conveniently kept silent on my submission of penal actions and losses I would suffer, Kindly mention your stand and what remedial action you suggest in this regard.
11. I sincerely urge you to settle the mess created asap as the sequence of events suggest clear cut Deficaincy in service, misrepresentation of facts and fraud which qualify legal remedies.


Best regards

Raj Kumar Sharma
[protected]

Sir,
With due respect and humble submission.I lay down few words for your kind consideration.
Sir,I recharged through Aircel website on 14/04/2012,with transaction number MP[protected].
Sir,regarding this transaction when I tried to enquire about my transaction but not recieved any reponse so far.
Sir,when I called in billdesk office they talked with me very roughly.

Therefore,I want to register complaint against billdesk to get appropriate response on this serious misconduct.
Early action is requested.
Thanking you.
Yours faithfully
Abhijeet Singh
[protected]
email id:[protected]@gmail.com

I have used billdesk to recharge aircel mobile but it is not happening although the money (220) was cut from my debit card. i am very sorry for such a poor service and poor response,even i cant track my order to my level best. her is the message they sent
Your request to recharge 202 INR cannot be processed at this time. Transaction number is KOR[protected].

i want recharge or money back....



Malay

Sir,
I made an transaction to purchase from Ebay india but it failed and i immediately complained regarding this to Ebay as well as to Billdesk . On telephonic talks it was told that money will be credited into your A/c. Till date and time no such thing happened.

Name Manoj Gurnani
Bank IOB, Faridabad (IFSC -1501)
payment to Ebay india
Tr ID BILD[protected]ESE812565O11063-[protected]

hi,
I had recharged for Rs.300 on 31-May-2011 mobile no ([protected]) in Tatadocomo online prepaid.. but still now no confirmation is made and the recharge amount is not added, but my amount was deducted from my SBI Bank A/c.

TRANSACTION DETAILS:
31-May[protected]May-2011) TO TRANSFER
INB TATA DOCOMO TATADOCOMO Payments MSBI[protected]IG52748211 TRANSFER TO [protected] BILLDESK TRANSACTION A 300.00

I did an e-recharge of Rs. 150.00 using my Oriental Bank OF Commerce Net Banking Account from Tata Indicom's website on 29rd Nov., 2010.
The Billdesk which is their payment server showed "Transaction failed" and I did not receive
the recharge.
Still my account was debited of Rs. 150.00 under following transaction:
IB SM TXN.ID- tory[protected]


My email id is iyshwarya.[protected]@gmail.com

Respected Sir/Madam,
This mail is in reference to my transaction Ref Number-MSBI[protected]IG26267695 of amount Rs 11,004.00 on 6th of August to Kingfisher Airlines through SBI Net Banking (Account No -[protected]).
Till date (16 th August 2010) neither I have received the tickets nor my refund back into my SBI account.
I have send several emails regarding this problem to BillDesk PGI support and Kingfisher ([protected]@flykingfisher.com), but there has been no action taken.
I will be highly obliged if you kindly help me out in this regard.
Thank you

[protected][protected][protected][protected]


Respected Sir

My name is Sanjeevrao B Kulkarni working in Department of Mines and geology Government of Karnataka in Hospet. I am having S/B account in State Bank of India, Dharwar Gandhi Nagar Branch . My A/C No is [protected]. I have not obtained credit card form the bank. I have never used my ATM card as debit card to purchase anything in any business establishment. But from June 14th 2010 to July 11th 2010 every alternate day totally 57000 /-(Rs fifty seven thousand ) Rs worth purchase have made and paid this amount from my account. Payment is made through Avenue India Pvt Ltd (Terminal Id No 6001)and Billdesk (Terminal Id No1001). These are the gateway payment centers.

On 30th july I have visited Dharwar branch and enquired about this episode.. They accepted my request and provided me Avenue India and Billdesk centers name.

Then I have sent a mail to Avenue India Pvt Ltd and Billdesk requesting them to give details to whome they made payment.Anenue India's staff one Mr. Nittin spoke to me and accepted some points.

Sir there are some norms to become a member of Avenue India Pvt Ltd and Billdesk gateway payment centers. I am not a member of these centers.



Sir please treat this as complaint and investigate







Thanking you

Sanjeevrao Kulkarni

Mobile No. [protected]

This is your kind information that I have buy four nos ticket of K.K.R vs Deccan Chargers which will be held at Eden Garden ,Kolkata on 1st April 2010, on 14th March 2010 through ticketgenie.in using my credit card of SBI.It is happened Rs1600.00 debited from my account but i did not get ticket.

So you are requested to take necessary action to get my ticket.
With regards

Haradhan Show
Mobile no-[protected]

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To: <[protected]@billdesk.com>


Subject: LOGIN ID : HARJIT - [protected]@rediffmail.com


Date: Mon, 14 Dec 2009 16:39:15 IST







Dear Sir,

I do not understand what is coming in the way to refund the dues which are lying with you for the long time against the Scheme launched by you to get maximum transaction. Please reply me once if your intentions are clear or just you want us to make fool by having faith in you. You know i personally can not do anything if you dont reply. Now it is upto you to reply immediately to keep me continue to patronage your services or have some other alternative. An early reply is awaited.


HARJIT SINGH GUGLANA
[protected] (M[protected]/25112718/[protected]O)
E-mail Id: [protected]@rediffmail.com/[protected]@yahoo.co.in


Dear Sir,

With reference to my earlier mail (Date:Fri, 16 Oct 2009 21:52:16 IST)placed below NO REPLY has been received from end. You are once again requested to please let me know the date and procedure through which i am going to get the refund against the Scheme launched. An early action is requested.

Thanks


HARJIT SINGH GUGLANA
[protected] (M[protected]/25112718/[protected]O)
E-mail Id: [protected]@rediffmail.com/[protected]@yahoo.co.in


Dear Sir,

I just want to know what happend to the Scheme which you launch earlier against which 5% rebate was to be given on the transactions made for making the bill payments. How i am going to receive refund & by what time please let me know.

Thanks

HARJIT SINGH GUGLANA
[protected] (M[protected]/25112718/[protected]O)
E-mail Id: [protected]@rediffmail.com/[protected]@yahoo.co.in