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Hi,
I purchased a Titan Octane watch on 25th Oct. '08 with the same hope and beliefs that Mr. Moosa had and had to face a similar fate like Mr. Moosa. My watch stopped working within 3 days for no reason at all. I went to the dealer from where I had purchased the watch who in-turn gave me a new watch (same model) which again stopped functioning in bare 2 days. Now I am in a fix whether the entire lot of that particular model is defective? And so obviously I would have doubts about Quality of TATA products.
I purchased a Titan Octane watch on 25th Oct. '08 with the same hope and beliefs that Mr. Moosa had and had to face a similar fate like Mr. Moosa. My watch stopped working within 3 days for no reason at all. I went to the dealer from where I had purchased the watch who in-turn gave me a new watch (same model) which again stopped functioning in bare 2 days. Now I am in a fix whether the entire lot of that particular model is defective? And so obviously I would have doubts about Quality of TATA products.
Hello folks..
i was going through the postings on tata product. i hd purchased one watch of octane series in june-08 and u wont belive 2 of mne firends have purchased same model for themselves and i m proud to say that i hv not given them any wrong sugession. I can undestand the pain of going though specially spending so much amount for buying one good product.. but you should keep one thing in mind the name "TATA" has it all ... just speak out, raise complaint against dealer ask for new model if you are safisfy...I am sure there are proper checks for tracking customer complaints.. Being a customer we have full rights to ask for your demand . after all we are the one who runs the show..
i was going through the postings on tata product. i hd purchased one watch of octane series in june-08 and u wont belive 2 of mne firends have purchased same model for themselves and i m proud to say that i hv not given them any wrong sugession. I can undestand the pain of going though specially spending so much amount for buying one good product.. but you should keep one thing in mind the name "TATA" has it all ... just speak out, raise complaint against dealer ask for new model if you are safisfy...I am sure there are proper checks for tracking customer complaints.. Being a customer we have full rights to ask for your demand . after all we are the one who runs the show..
I also has 9213SM02 octane series model from last 3 years. I bought that watch when octane series has launched. And I am very satisfy with my watch on respect of its service and maintance. Today, I went to "world of titan" showroom for servicing, glass change and battery change. They just charged only 245/- and gave 6 month warranty again. If there is any company today which is commited to give its customer "product - value for money" is TATA. This is my own experience.
I have purchased Octan K622 on 27th Dec, 2011
DOC NO:[protected]
variant number: 9187SH02
Loyalty No:[protected]
I have presented this watch (as a birthday gift for my brother) but, identified the strap chain has one pin missing and small scratch is present on it which appeared to be some abnormal scratch and looks manufacturing defect.
When yesterday, we visited the shop to have this fixed/replaced, they started behaving badly and started blaming on us and declined to address the issue.
I swear not to trust Titan watches from now. I wish I could sue that shop owner.
I will have to shell out few bucks to fix the watch on some another Titan service centre otherwise will get it fixed from some other vendors/service comps. Which is of less concern for me. But, it will surely tarnish the image and brand called Titan.
DOC NO:[protected]
variant number: 9187SH02
Loyalty No:[protected]
I have presented this watch (as a birthday gift for my brother) but, identified the strap chain has one pin missing and small scratch is present on it which appeared to be some abnormal scratch and looks manufacturing defect.
When yesterday, we visited the shop to have this fixed/replaced, they started behaving badly and started blaming on us and declined to address the issue.
I swear not to trust Titan watches from now. I wish I could sue that shop owner.
I will have to shell out few bucks to fix the watch on some another Titan service centre otherwise will get it fixed from some other vendors/service comps. Which is of less concern for me. But, it will surely tarnish the image and brand called Titan.
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I do understand your problem and believe that the piece that you bought might be a faulty one, but then i also think that you are a bit harsh to state that the Tatas don't value their customers ...I am sayong this out of experience as almost all members in my family have at least one Titan watch and this includes watches which are almost 10-12 years old and i would proudly say that not even a single one of them has caused me a problem...ever. And not only in my family but even in my friends circle i have shared this experience ..i mean really can trust a Titan watch . Coming back to your problem, it seems the dealer gave you the wrong treatmet without getting into the details of the malfunction, or this very piece might be faulty one, i can understand that exceptions are always there, its not every other day that you find a faulty Tiatan product.
In this matter you can contact the dealer and ask him to either replace the watch or just tell him that you'll move to a higher authority for the same. believe me its not the dealer who is going to pay for the new watch, it is the company itself so he wont even mind ... you just have to be bold enough . Best of luck:-)