[Resolved] Titan — EMG Service

[Resolved] Titan — EMG Service

M manishkjain13 from Ahmedabad, Gujarat Apr 8, 2013

Titan has EMG-extended warranty feature but horrible part is ,it is applicable only in the showroom you have purchased. I had brought a watch in World of Titan in Jabalpur and have shifted to Pune. Had some problem in battery and when i went to World of Titan showroom in Pune, they say the repair cost will be chargeable. Why then they say its warranty and name their showroom as World of Titan. Normally all products warranty is applicable across any authorised service centre , else why would someone buy global brands which does not have national/international warranty. Horrible warranty program. I would recommend people not to go for this option. Was this information helpful? No (0) Yes (1)
Apr 14, 2019 Complaint marked as Resolved Verified Support Mar 13, 2019 Titan Company Customer Care's response Dear Manish K Jain, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve
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Titan Company Customer Care

from Pune, Maharashtra

Apr 8, 2013

Verified Support

Dear Manish K Jain,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Pritam Kumar Swain

from Bengaluru, Karnataka

Jan 2, 2017

i also had bought a fastrack watch from a showroom of Bhubaneswar, odisha. At the purchase of time they told me you can repair your watch in all India. But when i went to Titen showroom in Bangalore, they told me, no you can only repair at the purchase of showroom. Whats going on...its total loss of my money and my time. i will never buy any watch from this type of showroom and never do the extension warrenty.

D. Chinmoy

from Bengaluru, Karnataka

Jun 15, 2017

I have also had similar experience recently. It seems to me wastage of money if the warranty service can only be availed at the showroom from where the watch has been purchased. And they should inform this condition before hand.

Sandy1974

from Delhi, Delhi

Mar 12, 2019

We had purchased Ladies watch RAGA from TRM BANDRA MUMBAI and the watch is not working so self also went to WORLD OF TITAN Showroom in Noida as have shifted to Indirapuram and self was shocked to hear that EMG is valid only at purchase showroom whereas self was clearly informed for applicability PAN INDIA. This is looting customers

Titan Company Customer Care's response, Mar 13, 2019

Verified Support

Dear Sandy,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.

Sincerely,
Steve