sir,
i had bought a TITAN watch worth Rs.3500 from the world of titan store at camac street kolkata.There were multiple complaints for which the watch was submitted at the customer care a couple of times. the watch stopped midway of an exam and on further complaints TITAN replaced my watch giving me an option of choosing a watch of Rs.3500(original value) or more.The extra amount was to be borne by ME .After going through the trouble of looking at various stores and product lines i finally zeroed down on another watch from the TITAN BLACK series.This time the watch cost was Rs. 4750.An additional cost had to be paid but i still had no complaints. the watch bought was found defective again and was replaced again after servicing it in customer care for 2-3 times. Agin i had to go through all the trouble of visting customer care centres and other outlets to find an appropriate watch and again i enede up buying Rs.5500 watch from TITAN steel series.now this too has been posing problems on and off and had been serviced by by the customer care for over 3-4 times. but every ohter day some or the other problem pops up.I therefore kindly request you to take appropriate action and also forward them the complaint so that appropriate authority can take appropriate action.
regards
sourabh agarwal Was this information helpful? | 
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