Crossroads — Renewal not done

Address: X-1 Okhla Industrial Area Phase-II Delhi-110020

I am member since 2014 getting renewals regularly. Last renewal was done till July 2024. But I got call in May 23 that my membership is expired, I told that it is up to July 24, he said as the agent thru whom I got my membership is no more with them so I have to get my membership renewed. I got membership renewed by paying additional Rs.1000 (Receipt No.5555 dt 2/5/23 showing validity till July 2027. And a Membership card bearing No.[protected] valid till 2027. Now again they called and said that my membership is expired on 13/8/2023 and I have to get it renewed. Now this card number belongs to someone else. How come this happening is this company a FRAUD doing fraud with customers in alliance with bogus companies.