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D-Mart / Avenue Supermarts Complaints & Reviews

www.dmartindia.com
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Updated: Jan 2, 2025
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83
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Bad 😕 It seems that D-Mart / Avenue Supermarts has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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D-Mart / Avenue Supermarts reviews & complaints page 3

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S
Saburudheen Sharjah
Oct 25, 2023
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Dry nets

Address: chennai

Paid amount on 25.10.2023 ORDER ID[protected] RS 399 name of hotel chetak...
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Nitinkk12345
from Delhi, Delhi
Oct 23, 2023
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Product not delivered yet.

Address: katraj Pune

Respected Sir,

On 17th October I had ordered a dry fruit 4 kg pack on your Dmart ready website, My order number is D1792691. While ordered this product from your website, I haven't received any confirmation message about my order. Please check the details my order and deliver the same as soon as possible or return my amount to me....
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Q
Qwertyp
from Mumbai, Maharashtra
Oct 22, 2023
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Not replacing under warranty period and staff misbehavior

Purchased a gas stove 1 month ago with warranty period of 2 years and when went for replacement the staff misbehaved and said 1000 of people comes here daily like you...the stove had glass on it which busted suddenly will cooking (hopefully no one got hurt ) and full kitchen even on floor there were small glass pieces ...staff we were not even responsible if anyone would have got hurt also we just have to sell the thing......
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R
Ranjani Ranjith
from Madurai, Tamil Nadu
Oct 21, 2023
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My order is not received

Address: 16, thulasidasnagar 4th Street kathakinaru kadachanendal madurai

I am order with October 16, 2023.order has been received.i am waiting for 6days my order process is not received.my order number D1791285.I am paid with UPI transaction. please my order details send me or my money refund me. please help me....
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P
Patricia Pyla
Oct 18, 2023
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Maggot in pistachio

Address: Dmart branch at Ongole, Andhra Pradesh

We got a maggot in a spoiled pistachio pack which we purchase at dmart store.
We have purchased 3 packs of pistachio pack each 500 grams...
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J
jhaverimitali
from Mumbai, Maharashtra
Oct 18, 2023
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Money deducted, payment failed

I made online transaction via UPI on 9th Oct and money got deducted from my account, , But dmart said that the payment has failed and order didnot get placed. My order number is[protected]. I have made several complaints, several calls on customer care but no response yet. My complaint no. is 3303975...
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jhaverimitali
from Mumbai, Maharashtra
Oct 18, 2023
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Money deducted order not places

I made online transaction via upi on Dmart to place an order and my money got debited but dmart says that payment failed and order didnot get placed. I have made several complaints and calls to customer calls but no response.
Order no was[protected]
Complaint no - 3303975...
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Priyankka
from Pune, Maharashtra
Oct 17, 2023
Oct 18, 2023
This thread was updated on Oct 18, 2023
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Billing Discrepancy at D-Mart Baner

On 16th Oct 2023, my purchase at the store included two items for which I was charged extra. I believe this is a genuine oversight, and I would appreciate your assistance in resolving this matter promptly.

The details of the overcharge are as follows:

Parachute Coconut Oil 200ml:

I purchased only one bottle of Parachute Coconut Oil 200ml.
However, I was billed for two bottles, resulting...
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S
shubhambhargava38@gmail.com
Oct 13, 2023
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Staff complain

Address: Bx-59 rajharsh colony kolar road

Staff behavior is not good specially floor manager and billing head renu mam. She said shadi ka card dikhao tb oil jar dege and she demands to me show me ID CARD...
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R
RiniDmart
from Mumbai, Maharashtra
Oct 11, 2023
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Double Debit happened for a single bill

Hi Team,
My order no[protected], of amount 2494 has been debited twice through DMART ready center, one of your employee said that the transaction failed at your end but at my end it was successful, so he has asked us to transact again so I have transacted through UPI.
He said that money will be credited in 7 working day's but even after 10 days it did not, i complained many times but got no help, each of your employee kept saying...
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R
Riok
from Mumbai, Maharashtra
Oct 5, 2023
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Delivery not done

Address: Mulund west
Website: Dmart ready

Delivery not done..no support from consumer support. Customer care number is never answered..payment done. Need refund of money paid online order number[protected]...
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S
Sandip Mahandule
from Pune, Maharashtra
Oct 5, 2023
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Dent on car in parking

When parked my car Hyundai Venue MH.16 B29524 It is found that there is dent on left rear door of my car due to
trolley hit by unknown customer. It is to be noted that there is no any railing
to stop the trolley which hits
the car directly as such mistake is of DMart parking authority and not of any customer. Parking was done by me in marked area only.
Kindly make my loss good ....
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B
bhaumikpatel201314@gmail.com
Oct 3, 2023
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Macho underwear

Address: At-Sachodar taluka -Himmatnagar diat-sabarkantha Gujrat

I bought macho underwear from Himmatnagar de mart which was full size instead of Kutch but they refused to exchange it and I felt very bad....
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V
VeeraGanesh Velugula
Sep 28, 2023
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No response from DMart on Ticket #3227364 - Need Bill Copy

Address: DMart Ramchandrapuram Hyderabad

Ticket raised #3227364 - Need Bill Copy
DMart is not responding...
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S
Savan butani
Sep 28, 2023
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Wrong product inside packet

Address: CBD Belapur, Navi Mumbai

I have bought 5kg India Gate Basmati rice from D-mart Belapur CBD, upon unpacking found worst quality tukda rice inside packet.

Please look in to it

Savan Butani
[protected]...
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D
desingh
from Delhi, Delhi
Sep 23, 2023
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Worst behaviour

Today, (23.09.23 Time 9.30pm) while taking the vehicle at the parking lot (B1), 3 people there scolded a daily customer for inappropriate words. He doesn't look like he was born in a good family. He should be interrogated. Otherwise I will send the video. Hiring such disrespectful rascals will give your company a bad name. Hiring a bad person means that you are also a bad person..
Very disappointed with dmart Velachery. If you are...
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S
Sunil Waman Birmole
Sep 18, 2023
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D Mart Order No. 108817270....PAYMENT made but showed error

Address: Borivali west, Mumbai

D Mart Order No.[protected]

We have booked above order online...and paid thru Debit Card
and amount also deducted from my bank account
but showing error...on your website...

AND inspite of several calls / e-mails...PAYMENT is STILL NOT REFUNED
BY YOU...

YOUR Customer support e-mail id is absolutely useless...
not a single response mail from your side...till date......
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S
Sunita Jiju
Sep 16, 2023
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Missed out products in delivery and no resolution for the same

Had ordered for few item through Order no[protected] on[protected]. However 2 items were missing and we logged a complaint under Complaint No 3196163. Its 4 days and every day the customer assistance team assures that the missing products will be provided within the day. Now I have atleast spoken to the call centre 5 times in the last 4 days and there doesn't seem any intent at DMart's part to provide the missing products.

We...
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N
Nehasawant
Sep 13, 2023
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Inappropriate behaviour of d'mart staff member Priyanka gaikwad

Address: Hadapsar sasane nagar

Pls take strict action against this lady as she is ruining the decorum of Dmart.
i waited their for 45 mins just because and Priyanka arrogantly asked me to leave the shop just because she couldn't find the barcode of the product.
She has no manners of talking to customer service. Instead of solving proplem she was busy scolding the poor staff guys....
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S
Sanjanakuril
Sep 11, 2023
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I'm complaining about the service provided by the manager and other employees in chembur

I want to complain about a Dmart shopping center which was newly open in deonar customer service which was pathetic and this is the 3rd time I'm facing this last 2 times I ignored the problem but this time they crossed the limit not proper customer support also they don't even know how to talk with customer. Also I don't think so you know or not but if 1 customer go that mean you lost you lost you n number of customers and I am really disappointed...
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