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2.4
Updated: Nov 2, 2025
Complaints 3335
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1437
Unresolved
1898
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K
Krishna Kundagol
Dec 24, 2022
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Website: www.d2h. com

Sir, By mistake I recharged Rs.5000 instead of Rs.500 on 12th December 2022. Shall l get refund of the wrong recharge amount?
My account # [protected]
+1 photos
d2h customer support has been notified about the posted complaint.
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    P
    PrajaktaG09
    from UDGIR, Maharashtra
    Dec 21, 2022
    Dec 23, 2022
    This thread was updated on Dec 23, 2022
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    Address: SARTHAK HOUSE OM SAI NAGAR, DEGLOOR ROAD, Udgir

    Hello,

    I want to inform you that I have recharged my Videocon d2h account on 13- Dec 2022. Later I got to know recharge was done on my old customer Id[protected] instead of the new one. I request you to kindly give credit/transfer of amount to my Current Account immediately.
    d2h customer support has been notified about the posted complaint.
    View replies
    Dear Prajakta,

    Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

    Thanks & regards
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      A
      Amal Albin
      Dec 20, 2022
      Dec 20, 2022
      This thread was updated on Dec 20, 2022
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      Recharged my old account please reverse it

      Dear D2H
      LATELY I MADE A SMALL MISTAKE BY RECHARGING MY OLD D2H ACCOUNT WITH CONSUMER NUMBER : 9333799 PLEASE REVERSE THE AMOUNT TO MY NEW ACCOUNT WITH CONSUMER NUMBER :[protected]

      I hope you resolve it assoon as possible...
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      K
      Krishna Kundagol
      Dec 14, 2022
      Dec 16, 2022
      This thread was updated on Dec 16, 2022
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      Address: Karnataka

      Sir, By mistake I rechargeed Rs.5000 instead of Rs.500 on 12th December 2022 So pls refund the recharge amount of Rs.5000
      +1 photos
      d2h customer support has been notified about the posted complaint.
      View replies
      Dear Krishna,

      Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

      Thanks & regards
      Reply
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        V
        vickyagarwal63
        from Pune, Maharashtra
        Dec 10, 2022
        Resolved
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        Resolved

        My account balance was 2500 on 09dec2022, it got deducted to 1250 on switch to lesser base pack, my customer ID is[protected]
        Dec 11, 2022
        Complaint marked as Resolved 
        The issue is resolved regarding account balance
        d2h customer support has been notified about the posted complaint.
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          K
          kamal sreeja
          from Neyveli, Tamil Nadu
          Dec 2, 2022
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          Address: D/4D perumal kovil street Block-27 Neyveli-607803

          Sir my id[protected] I have uptained tamil hd platimum that to for one year but sports18 1 hd has not been activated until now .I have called more than 10 times to the cus care but they are refresing no uses it is only showing E16-4.what to do OR i have to Quit from D2H for ever.
          d2h customer support has been notified about the posted complaint.
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            D
            Dabhi Shashikant
            Nov 21, 2022
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            Address: 39,NAGORISHALA RATANPOLE AHEMDABAD 380001

            Sir I m a d2h gold customer from long time
            I have d2h android xtream set top box and Bluetooth remot with box but just my remot is not working google assistant features and my set top box is in extended warranty period but d2h comp.s customer care is not response and he told remote s warranty is not come only set top box warranty coming .and he asking me new remot purchase and his price Rs 750 pay and get yu..
            So I want complaint against videocon D2h comp
            Pls yu help me ..I request yu.
            d2h customer support has been notified about the posted complaint.
            View replies
            Still not resolved my complaint against d2h
            Reply
            Dear Shashikant,

            Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

            Thanks & regards
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              S
              Shoaib.q
              from Agra, Uttar Pradesh
              Nov 8, 2022
              Resolved
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              Resolved

              I made payment against my videocon d2h which is not in use. So i want my amount to reverse back into my bank account.
              Nov 8, 2022
              Complaint marked as Resolved 
              I mistakenly recharged my d2h account which is not in use and i asked company for reversal refund but somebody say it is possible and someone guide me the online complaint process of reversal on their website by my own. Also, I have call recordings of conversations between me and customer care senior executive. And i also have the screenshot of the transaction
              d2h customer support has been notified about the posted complaint.
              View replies
              This is the photo of transaction. Kindly resolve
              Reply
              Attached the transaction details/screenshot.
              Reply
              Dear Shoaib,

              Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

              Thanks & regards
              Reply
              Leo3491's reply, Nov 16, 2022
              I'm having the same issue which is not resolved yet pls help.
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                P
                Poonam Heigher
                Oct 29, 2022
                Resolved
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                Resolved

                Address: Hno 469 Sector 15 HUDA, jagadhri

                We did a recharge of Rs 100 of d2h on 25 oct 2022 through mypangram and giving a discount of 3 Rs. 97 Rs was deducted and recharge was also not completed through your website. Not even our 97 Rs was refunded. Kindly refund our amount of Rs 97.

                Our Customer id is 10498038.

                contact no. [protected]
                Dec 13, 2022
                Complaint marked as Resolved 
                d2h customer support has been notified about the posted complaint.
                Verified Support
                Nov 01, 2022
                d2h Customer Care's response                 Dear Poonam,

                Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

                Thanks & regards
                Verified Support
                Nov 11, 2022
                d2h Customer Care's response                 Dear Poonam,

                We tried to reach you but your no. was not contactable. Please write to us with updated or alternate mobile number and email ID at [protected]@d2h.com and we will put all our efforts in trying to help you out.

                Thanks & regards
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                  A
                  Azim Makrani
                  Oct 28, 2022
                  Resolved
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                  Resolved

                  E18-4 insufficient balance after refreshing many time

                  Address: bhatiya socity wankaner

                  My Cust.id.[protected] my account is showing the balance successfully done but after refreshing several of time still I am getting E18-4 insufficient balance screen I have call on d2h customer care no. they always ask to send a technician... my dish connection is all ok, correct time is display on left of my screen I also got software update successful... please send me the procedure that I manually do it my self
                  do as needful
                  thank...
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                  A
                  Akaljot singh
                  from Gurdaspur, Punjab
                  Oct 21, 2022
                  Resolved
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                  Resolved

                  Address: Gurdaspur

                  Wrong customer ID recharge. Wrong customer ID number[protected].
                  My original customer ID number[protected]. My money is back.300rs.
                  Plz refund
                  Dec 12, 2022
                  Complaint marked as Resolved 
                  d2h customer support has been notified about the posted complaint.
                  Oct 21, 2022
                  Updated by Akaljot singh                   Wrong customer ID recharge. Wrong customer ID number[protected].
                  My original customer ID number[protected]. My money is back.300rs.
                  Plz refund
                  Verified Support
                  Oct 25, 2022
                  d2h Customer Care's response                   Dear Akaljot,

                  Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

                  Thanks & regards
                  Verified Support
                  Nov 11, 2022
                  d2h Customer Care's response                   Dear Akaljot,

                  We tried to reach you but your no. was not contactable. Please write to us with updated or alternate mobile number and email ID at [protected]@d2h.com and we will put all our efforts in trying to help you out.

                  Thanks & regards
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                    S
                    salahjr
                    Oct 20, 2022
                    Resolved
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                    Resolved

                    Sports 18 channel

                    When will be sports 18 channel available on d2h.?...
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                    L
                    Leo3491
                    Oct 15, 2022
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                    Dear Team,

                    I want to inform you that on 15th October, 2022 I've accidently recharged with 720 rs. on my Videocon D2H id I request you to kindly please refund that amount to same Paytm account which i have used during payment.

                    Find the enclosed screenshot of my transaction for your reference:
                    +2 photos
                    d2h customer support has been notified about the posted complaint.
                    Oct 18, 2022
                    Updated by Leo3491                     It's been 3 days and they are already charging from that amount although I'm not using it. Please cancel my subscriptions If it's going to take long for the simple refund.
                    Verified Support
                    Oct 18, 2022
                    d2h Customer Care's response                     Dear Leo3491,

                    Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

                    Thanks & regards
                    Oct 29, 2022
                    Updated by Leo3491                     I'm not getting any updates
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                      A
                      Arch T
                      Oct 15, 2022
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                      Yesterday around 6.30PM d2H connection got disconnected, so I recharged the account immediately and informed the local (Sri Lanka) distributor for activation. Still, they haven't activated the account and I have to keep calling them to get the connection back.

                      I'm from Sri Lanka. Is it possible for us to pay the amount directly via the online portal?

                      Very disappointed about this. Even during weekends too we are unable to watch it.
                      d2h customer support has been notified about the posted complaint.
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                      Dear Customer( Arch T),

                      Please reach out to your respective local dealer for further assistance in this regard.

                      Thanks & regards
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                        S
                        salahjr
                        Oct 15, 2022
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                        Viacom 18's new channel "Sports 18" is not available on d2h., which will telecast upcoming World Cup. Please make the channel available as soon as possible
                        d2h customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

                        Thanks & regards
                        Reply
                        salahjr's [Complaint's author] reply, Oct 15, 2022
                        [9562783994]
                        Dear Customer,

                        We are working closely with the concerned broadcasters to add more channels on our platform for the benefit of our subscribers. I have noted your valuable feedback and will make sure that it reaches the right people. Thanks!

                        Thanks & regards
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                          O
                          Omkar Kelkar
                          Oct 12, 2022
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                          D2h is literally harassing people by making phone calls every day about new services. I've conveyed multiple times that I'm not interested in any service or promotional offers but they keep making phone calls. First of all most of their phone operators lack communication skills.
                          Today I got a call from a woman called Rupa Kumari. on asking what branch she's operating from and how to stop these calls and process them, she muted herself.
                          I've applied for DND multiple times, but it stops for a few days and they start calling again.
                          I also want to know if I can actually make a police complaint about this if that's what it's going to take for them to stop this nonsense.
                          d2h customer support has been notified about the posted complaint.
                          View replies
                          Dear Omkar,

                          Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

                          Thanks & regards
                          Reply
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                            S
                            Sachin Dhamgunde
                            from Parbhani, Maharashtra
                            Sep 30, 2022
                            Resolved
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                            Resolved

                            Address: India
                            Website: www.d2h.com

                            I am Dr Dhamgunde S S busy Orthopedics Surgeon is irritated by daily repeated calls from videocon d2h from morning 9am to 9pm
                            Nov 6, 2022
                            Complaint marked as Resolved 
                            d2h customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 03, 2022
                            d2h Customer Care's response                             Dear Sachin,

                            Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

                            Thanks & regards
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                              S
                              Sethuraman Sankaran
                              Sep 26, 2022
                              Resolved
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                              Resolved

                              I have recharged my d2h on 25th September 2022. But I have recharged with smart card no [protected] instead of the id no[protected] for Rs199 /. Please rectify this defect by crediting this Rs199/ in my id number at your earliest possible.
                              +1 photos
                              Oct 28, 2022
                              Complaint marked as Resolved 
                              d2h customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 27, 2022
                              d2h Customer Care's response                               Dear Sethuraman,

                              Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

                              Thanks & regards
                              View replies
                              Incorrect recharge to customer is would please check and refund the amount. Videocon D2H team Please do the need full.

                              Recharge :Rectification of wrong credit in my sc no03015592325 instead of I'd no 301316179 - Comment #4068619 - Image #0
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                                R
                                Rishav Boss
                                Sep 23, 2022
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                                Address: Mumbai

                                मेरी आप से ये शिकायत है कि इस चैनल पर रोज रोज एक जैसे गाने और फिलमें दिखाई जाती है कृपया करके इसको बदलो और मेरी शिकायत पर ध्यान जरूर देना, बहुत परेशान हु आप के चैनल से, मैंने देखा आप ने कितनी शिकायत पर ध्यान दिया है सबसे महगा चैनल है ये
                                d2h customer support has been notified about the posted complaint.
                                View replies
                                Dear Rishav,

                                Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

                                Thanks & regards
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                                  N
                                  net_demo
                                  Sep 23, 2022
                                  Resolved
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                                  Resolved

                                  Recharge not added to account - Service disconnected

                                  Address: Film city, Noida, Uttar Pradesh, India
                                  Website: www.d2h.com/contact-us

                                  Online recharge was made on Sep 4th. According to the bank everything is ok on their side and D2H should have received payment on 4th itself

                                  Kept receiving messages (on TV) and email that service will be disconnected on Sep 9th. Kept updating D2H about the messages and payment details.

                                  Service was disconnected on Sep 9th.

                                  Provided bank statement details to D2H. D2H has so far refused to acknowledge...
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