d2h Complaints & Reviews

Date 08/08/2022
I recharge the Videocon d2h set top box. The recharge is failed but deduction the amount in bank account. Amount - 983.

Date 11/08/2022
My set top recharge is finished. You are disconnected the channel.

Date 12/08/2022
I recharge the set top box second time amount - 983

Kindly resolve the issue of setup box. Where power light unable to on

I purchase new d2h Stream STB connection & 6 month subscription by d2h website by request no. [protected] and paid amount Rs 4702/-, Order ID is HO-081522-RIL-55850 but till date no installation & nobody contact me from d2h. Customer ID or Docket Number is not received. No mail or SMS received. Tollfree said that no record of my purchase & website also show no record of may purchase. No one hear or solved this. Local Dealer not solved the problem.

D2h id[protected] channaals not working only add hi add shows ... plz connet to all channals bcoz i have acccount balance 361.75 rs. Some action taken .. thanks

Dear Team, mistakenly I did recharge in wrong account no.[protected] worth rs 165

Screenshot attached belie, kindly refund my amount.

Dear team
I have called so many time to customer care and nodal officer team but no response
My zee business channel and some other channels are not working.
Today i spoke customer care and he update that systems are working.
For single issue i have to suffer a lot.
Technician visited 3-4 times I payed 800rs for technician visit charges also changed set off box, but no use from second day after complaint resolved, some channel get showing error message.
My customer ID[protected].

From
Somnath

Sir I want to inform that on[protected] while rechargeing the Videocon d2h RS 300 .I have wrongly put customer I'd[protected], instead of my right I'd[protected] name Harshidaben jaswa.
Sir I request you to kindly give credit/ transfer of 300 amount to my right customer I'd[protected].

Wrong id[protected]
Amount-300
Transaction id-6117904
Right id[protected]
Name-Harsidaben jaswa
RTN-[protected]

Recently I changed my set of box and got new customer id, Unfortunately i recharged fir 3 months to the old ID.
Here my concern is why they are not keeping any interlock to block the recharge o[censored]navailable customer ID.

My request is to transfer the recharged amount to my new ID.

Old ID :[protected]
New ID :[protected]

Hi sir,
On 14/08/2022,
Instead of recharging my new ID([protected]) I recharged my old ID[protected]
Please help
Amount -450
Screenshot uploded

Complaint not resolved last one month, every day False commitment for resolution
Complaint no[protected]

Hi i have racharged my videocon [protected]
not yet added balance and activatd
from fedral bank to d2h i paid
please check activated my account or reverse the amount
i will pay again

I have installed a new dish antenna on 31st July 2022 at the instance of the Company as the old dish antenna has corroded. Since the said installation my connection stops working every two days. Every time service engineer comes and starts the connection but it stops again within two days. It has stopped working 3 times in just last 9 days. I have requested a call back from the senior person but all in vain. Now I am thinking to change the service provider

My set top box is not working so I called the videocon d2h cc executive for replacing of set top box.. He told me 200/- engeneer charges+250/- new set top box replacement charges.. When engineer came he told me 200/- his fees+399 set top box charge+400/- recharge +370/-remote charge.. Why company making foolish of people??worst experience.. Also companies own engineer blames that Adaptor we are using is not of good quality.. I told him that...

I recharged to my d2h but unfortunately it recharged to another ID kindly refund the amount

Hi,

I am having a d2h dish connection for which I have done the recharge of Rs 250/- from d2h website using "Quick Recharge" web page on 01/08/2022 11:30 AM. I made the payment using my credit card, but the recharge amount is deducted twice from my credit card. That means two times Rs. 250/- (Total of Rs. 500/-) got deducted from my card.

I have checked my d2h account, but it is showing only Rs. 250/- recharged amount. the other Rs. 250/- not reflected in d2h account.

I have contacted my credit card customer care on the same day about the transactions, they said both the transactions are successful and the marchant has received the amount successfully from bank side.

Marchant Name: Dish Infra Services Pv (As per on the Transaction).

After that I have contacted d2h customer care, they said to wait 24 hours to get my extra deducted amount Rs. 250/.

I have waited 48 hours. Neither it is reflecting on my credit card account Nor on my d2h account.

Again Today(03/08/2022) I have conacted my credit card customer care to know If the Rs. 250/- is deducted twice by the marchant.
They said the marchant has received the Rs. 250/-. twice (Total of Rs. 500/-) Successfully. The credit card customer care shared the below Transaction ID's.
Transaction ID: T80746 (First Rs. 250/-)
Transaction ID: T81002 (Second Rs. 250/-)

After that I have contacted d2h customer care and tried to explain the situation. In between the discussion they disconnected my call 4 times.

I have registered a complaint from d2h website using DIY(Write to us/Do It Yourself). They have registred it and shared Service Request No[protected] at (03/08/2022 11:00 AM).

When I checked the complaint details in d2h website, it is showing no complaints for my account.

Please help me to get back my hard earned Rs. 250/-

Thank You.

Hi,

I didn't know the customer ID of my d2h connection so I called to d2h Videocon customer care from another mobile number and ask for customer ID for my registered mobile number but by mistake she gave me Customer ID for calling number so I recharged 310 on that Customer ID so it not reflect on my D2H. Please transfer recharge on my correct Customer ID. Please Find detail below:

Wrong VC no. [protected]br...

My d2h I'd is changed..but I am recharge by mistaken old deh I'd...I have refund 416 Rs ..my old id no[protected]. And new I'd no :[protected]

Your A/C XXX6774 is Debited by INR 310 at 18:00 on account of PRCR/[protected]. A/C Bal is INR 15014.21 Cr, Available Bal is INR 15014.21 Cr JK BANKOTP for your J&K Bank Card ending with 0968 is 957994 for txn of Rs. 310.00 at ONE97 COMMUNICATIONS. Valid till 18:15:17. DO NOT SHARE THE OTP WITH ANYONE. JK BANK

My videocon d2h customer id is 97671827 .
My set top box is showing error messages of smart card not inserted properly . This is happening 3rd time from past couple of years . In last 2 time i purchased new set top box from d2h representative . But it's 3rd time facing the same issue . And i think they are doing this to us intentionally to do marketing of their new products. Because both the time, when i purchases set top box it only run normally for 8 - 10 months and after that the same smart card not inserted properly issues appear . I contacted the customer care service, and their answer was as usual, they tried to reset it but nothing happens, and they told me that they will sent technician tomorrow, and it will cost me 200 ₹, but when technician arrives he told me to purchase the new one, just like in last 2 time . which cost 800₹ around. If i need to purchase the new STB everytime, why should i pay 200₹ for technician charge, because they are not able to fix the STB, it is technician or D2h problem right, but why should a consumer pay for technician if he is not able resolve the issue, and recommends to buy a new one, means he is taking 200₹ for just delivering the new STB . So the conclusion is both D2H and technicians are fooling the consumer by this techniques to do marketing their new products to customers.

Dear team

I want to inform you that on 24 July 2022 while recharging the videocon d2h account of Rs. 271 /- I have wrongly put my old customer ID[protected] instead of my current customer ID I request you to kindly give credit/transfer of amount to my account[protected] immediately.