Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

The AC is not working

I have purches dikin outdoor moter after 8 month outdoor moter note working. I call customur care but its not answer properly

We has purchased ac from vijay sales on 7th july which was delivered to us on 11th july and the installation was done after 1 week approximately.
The ac installation guys were not trained enough as at the time of installation only they said the cooling is not happening then next day other guys came and did fitting and charged 6000 rupees for installation of ac. After that we had felt that the cooling is very less. Now it is working as fan only no cooling at all. We had raised complaint on 6th september and today we got person who said we have filled nitrogen gas in comprasor and now he will keep it as it is for 2 days so more 2 days gone. It's worst service ever.

I had purchased 5 no ac from vijay sales indirapuram gazaibabad up in the month of march 2020 during my installation time it got lockdown after lockdown i am regularly following with the support team but it is not happening

I have purchased a Ac dated 08/08/20. invoice attached .It has been installed by Daikin auth service people. After installation Ac is not doing temp down. After so many follow up they people visited twice but couldn't find solution as they suggested there is fault in outdoor unit. Now they want to take it with them for repair.ihave paid for a new ac .why should i get my new ac repaired.
I will get no response from Daikin I Will be forced to raise the matter.

We bought our ac on 4th june 2020. But ac cooling is not upto the mark.. Then i complaint on consumer service of daikin then golden services attended the call in very unproffesional manner. They said gas is not in apppropriate quantity, then they refill after many days.. After 3-4 days again cooling is not ok. Again same complaint done, again golden services attended again gas refilling done, it happens several time nd still its not working properly. We want to replace this piece as we were given defective one. It was comendable effort on service centre part but how they can make good a piece which was defective.. So to avoid this nuisance and to save time and for customer satisfaction it is better to replace this by company.

Kindly see into this matter, the details of its bill is attached below.

I am very sorry to say that i bought a daikin split ac last year in july that time they didn’t install the outer unit properly and it started making too much noise... Initially it was soft and now it has increased its intensity... Last month i put up a complaint also for this... Did some temporarily solution for which one week it was ok and again it started giving me the same problem... On 23 july 2020 again i complained nobody wants to come and fix the problem... It’s so irritating now... If my problem shouldn’t be solved then i won’t keep quiet...

We bought an a/c on april 2019. We have been contacting for service since february 2020, but no one considered this complaint. We have one year warranty for our a/c and in this lockdown the warranty has been extended. At last, last week one person came from daikin company and issued a major complaint. We want to look over our a/c with warranty. So kindly send people for service.

New ac purchased but outer unit is not working my complain no. Is del [protected] please change my ac bill date 13/7/2020

I have purchased a daikin five star inverter air conditioner on 2-jun-2020. The invoice number is in-qsig-1159. As per daikin, warranty is valid only if it is installed by daikin authorized personnel. Daikin call center informed me that installation charges will be 599+tax, but the installation personnel charged the below amounts totaling 3650
Travel 400 - they do not have an answer if they are authorized to charge this
Wire 600 - they used the same wire to connect from mains to external unit and form external unit to internal unit, but claim that company provided wire does not withstand the load from main power!! It is not related to length.
Winding 150 - for applying tape on the insulation material!!
Extra charges - 100
Installation charges - 1500 if you buy from amazon, installation charges are 1500, otherwise 599+tax. Wonder how it matters to them where i buy. Is the installation different if i buy from amazon?
I have raised a complaint 2056324 in consumer help line. Daikin provided me their complain number vij[protected]. Without any resolution, the complaint is marked closed by daikin

I purchased your product of 1.5 ton ac model no.:-ftl50tv16w4 (3s)
On 23 feb. 2019 and after completion of 1 year cooling coil is damaged as per engineer said to us..
Is this your faulty product and reliable for only one year till your product under warranty..??
We paid a amount of 25k and after one year engineer said to paid more for changing cooling coil and gas filing charge approx.12k..
You are fooling us..
You have to think about this and solve our problem as soon as possible by changing this faulty product to new or repair our product.. And mind it we are not giving any more amount to you for this faulty product..
We do have other company ac product for about 5 years but we never have been suffered this type of complaint..

I will file a complaint under consumer court.. Shame a same product of yours.. We are very disappointed..
Never thought daikin have such type of complaint..

I have been provided a defective unit of the daikin 1.5 ton split inverter ac that i purchased from reliance digital sector 29, gurgaon. I have been facing trouble with the unit from the day it has been installed.
1. 5-jan-20: the air conditioner was installed by the reliance digital service team. Post installation, the engineer mentioned that he could not get the ac checked as it was winters and the compressor would only function when the ambient temperature is higher. He told us to test the ac during the summers.
2. 16-may-20: when i used the ac for the first time during summers it did not work. Raised a complaint for the same and the service engineer from reliance filled the gas in the ac.
3. 18-may-20: ac stopped working again. This time the reliance service engineer did external piping and filled the gas again and charged inr 5, 750 from me.
4. 30-may-20: the ac stopped working again the reliance service engineer checked it multiple times and finally confirmed that the internal coils of the ac are faulty that is causing the problem.
Since then, they have not replaced either the product, or the coil. They are not ready to refund the amount. Moreover, the service head mr. Manoj yadav, has stopped answering our calls.

I bought two daikin ac three years ago. Models are ftkm50prv16.
After free services we continued service with local service centre of daikin (Daikin smart service) in anand, gujarat.
After some time they stopped answering us and the person whose name is mr. Sarfaraj is very arrogant and behaved rudely. Now the guy is not picking up the call nor answering my calls. After so many failed attempts we contacted the other local service guy and did services of both ac.
Is this the proper way to behave with customers like this? Is this the services you provide after sales?
After such experiences why should we continue with your brand?
It’s better to buy new ac of other brands after such experiences.
Please take care and take actions against such arrogant people. Believe in quality of service.
Kindly provide me the better solution.

Plz provide a servicing but purchase as on 28 may 2019 due to covid 19 company says cant possible plz solve

M : [protected]

I have purchased new daikin window ac from international electronic agencies amritsar on[protected]. It has caused a problem in the very next day. I requested mr. Jatinder singh, service engineer of daikin air conditioner in our area to fix my problem but he just replaced some original parts with the local manufacturer parts and then told us to sign satisfactory reports. Now the company is not interested to have communication with me and have started ignoring me. I want my ac to be replaced as it has not worked since the installation. I have spent money not for local manufacturing parts to be replacedwith original one when the unit is having manufacturing problem.

Issues with daikin ac recently buyed from shahs chennai anna nagar branch on february 2020. Now the ac stopped working all of sudden. Fed up and really frustrated of contacting daikin customer care and shahs showroom chennai.
Contacted daikin regional sales manager mr. Ashok ([protected]), who doesn't know how to handle a customer. To buy a ac from showroom do we need to be a qualified technician, the way he asked the question seems not to fit for this position. We spent money and bought ac, the way ashok spoken with me made really frustrated.

I purchased diakin 1.8 ton ac from amazon order number[protected] on 23rd may and ac got delivered on 26th may. Installation request was also raised for the same under service# del[protected]. On 27th engineers from mahadev air conditioning who are authorized partners of diakin came and did the installation but compressor was not working. They said that someone will come the next day to fix the issue. Since then i have been constantly following up with mahadev air conditioning as well as diakin customer care but no one has come yet. Now they are passing the installation request from one service partner to another. From mahadev they passed it to saini air cool and from their to lakshya enterprises but no one has come even to check the problem so far.
I request you to urgently look into the matter and get it resolved. I can be reached at [protected].

Sir/madam,

My name is anish singh. I have purchased 1.5 ton split ac of daikin from your authorized sales outlet from aermec hvac engineering co. At rajapuri, uttam nagar on 24 may 20. As per the dealer promise, it was to be installed on 26 may 20 but at about 1900hrs he send an unskilled technician, who were not adhering to the govt guidelines of putting mask and shoes cover while entering inti others premises for service etc and it was not installed. Besides the same there was extra charges which was to be given by dealer as he has promised that it will be 'with kit' (Mentioned in bill also) and dealer response was rude and disappointing even pathetic.

On 27 may 20, i called up daikinn customer care and registered my request for demo and installation vide ref no del[protected] and on the same day i received a call from impulz software that it will be installed on may 28 so i took leave particularly for this purpose from my office however, till today i, e, 29 may there is no response.

In this regard i have also sent an email to them.

Daikin company failed to provide service in time therefore my request is to keep the product under warranty if it is installed by private vendor because of your failure in providing services in time bound manner.

Anish singh
[protected]

Hi,

I purchased a daikin ac and the invoice number is - amb-cnt-19-1083
Model number (Outdoor)- rkls0tv16v
(Indoor unit)- atkls0tv16v

And it was installed by sukhmani aircon authorized service provider on 27/10/2019.

A few weeks back i started facing cooling issues and i lodged a complaint on 19/05/2020.
My complaint number is - del[protected]
Customer id is[protected]

They visited 4 times till now and unable to resolve the issue. Every time they send some new guy which has no clue about previous work and they keep wasting my time.

I called their manager and seniors but they were also unable to provide me with the answers.

It has been 6-7 days and i'm struggling a lot with them. I lodged twitter complaint too and they said they are discussing the issue with the team.

As you know, the current temperature is too hot and it's difficult to survive without ac.

I've my family members too and they are also facing other health issues due to high temperature.

I'm calling and requesting them everyday but they are not taking the requests seriously.

Now, i don't have a clue about how to fight against them.

Below are the details of the service providers -
Company name - sukhmani aircon
Mb - [protected], [protected]
Email - [protected]@gmail.com


Please help and guide me to resolve the issue.

Daikin - the after worst after-sale service providers. They absolutely dont bother about a customer's experience and difficulty.

Would not recommend their products and services to anyone. Smaller players are more reliable and prompt.

Very unprofessional!!! Not daikin. Please advise known sources not to buy any daikin products.