Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

Hi,

I am writing this email to express my displeasure on after sale service provided by daikin .
I live in singapore where i have Daikin ac as well and get excellent service .
That is why i choose to buy Daikin in India as well . We bought a 1.5 ton ac ( without invertor )ac from one of the dealer in durg ( sigma electronic) . When we bought the ac we were told that there will be a installation fees of 800 to 1000 rs .

When the installation guys from Daikin came to our house, they told that there were a lot of missing parts, we called the dealer who send over the parts . After installation the service center guys demanded for 1800 rs .and told that this is the charges . When we asked for bill they said they dont provide bill for installation . And the dealers sales bills should mention it .

We were very tired of fighting with them and ended up paying them .

We bought our ac on 18/03/19 and after a month and half only the cooling is really really very weak . And 3 days back the ac started giving very hot air .

I called Daikin service center and asked for a sevice center to help us get it fixed .

As our ac is still in warranty, just to be sure i reconfirmed the service center of charges . The service center people told that as the ac is still in warranty it will be free of charge .

Next day the service center guy named “ Rohit” who runs the daikin servicing in durg chattisgarh called and told that he will send someone to have a look . He told someone will come in the morning between 10 -11 am to fix it . Up on waiting for whole day the service center guys called at 6 pm in the evening that they will be coming soon . I told them its already starting to get dark if there is a problem with the ac how will they fix it now . They said they have got all the spare parts .

On coming home they just switched on the ac, the ac started giving cold air but the cooling was still very poor . And they said that the ac is completely ok as the temperature outside is very hot the ac is not working and they told the same to lot of customers as well . They also told that we should have installed 2 ton ac and gave suggestion to sell this ac and buy a new one . ( upon which i got very angry and told them that when they were installing the ac i had specifically asked for if this unit can cool the room and they had said yes 1 and half ton ac is more than enuf to cool the room) .

They said its getting very dark and they need to leave and demanded for 400 rs as service charge . I asked them they just switched on the ac and off, no parts were changed than what is the service charge for . They said we are giving you service at your home after 5 pm, and we charge 5 rs per km if the area is more than 10 km aways from there service station . And that they charge the same for everyone . I called the customer service to confirm this and they said no this service is free of charge and customer service people also spoke to the service center guys not to charge us . After disconnecting the call the service center guys called their boss “ rohit” who started fighting with us for money and said that daikin does not pay him for ac servicing after sales .

We ended up paying them 300 rs because they were not willing to go without taking money .
This is completely unacceptable, daikin has given service center responsiblity to such cheat people who dont even give bill, and no proper service ( my ac is still not working well) .and harass people to extract money . I had such a gud experience with daikin in singapore for past 8 years but i regret buying it in India . There are so many other korean brands in india giving so much better service .
I bought Daikin because of brand name outside India but i guess this experience completely ruined daikins brand name in my mind .

My house is at a distance of exact 19.4 km from service center .

Complain number -
Dear Customer, your service request is received vide ref. no. BHU[protected].Your unique customer id is 12348511. Thank you, Daikin.

Thanks and regards
Meghmala

Dear Team, we have purchased an AC in the name of M simhadri resident of Ramayampet, medak District on 30.05.19. Today, i.e., 08.06.19 expecting installation. But the Diakin technician assigned his job to the local technician to install the AC which is also not done. Its almost 10days where AC is been purchased from store located at Hyderabad. Please take appropriate action and do the needful

I have lodged my complaint to daikin customer care (5th may 2019) regarding outdoor tripping problem and my ac was in warranty period. My complaint was assigned to KS SERVICES, KAKINADA (Daikin local service provider).I never received a call from service provider since then and after 1 week I made a call to the service provider and requested them to send the engineer on an urgent basis.They promised me the same and even after 1 week no engineer is visited to my home. On repeated follow-up one fine day engineer visited my home almost at 7pm around and told that my outdoor switch board got malfunctioned and need to be replaced.After that no communication received from service provider.on 25 may 2019 I again called to the service provider and asked them what happen to my complaint..they said we have ordered your spare part and it take almost 7 days..I waited 1 week and today I again called to the provider and it is found that no order has been placed at their end. With full frustration I called customer care to complaint about the service provider and it is told by customer care that my complaint has been closed..let me know HOW MY COMPLAINT IS closed without attending any thing..and second thing is being a service provider who has to call the customer it's you not me..I never received a single call from service provider since lodging my complaint..
Is this the valuable service?

Is Daikin doesn't know how to provide the service?

In this 40 degree plus temperature i don’t know how long i have to wait after spending my hard earning to buy that ac, it is almost 31 days of my complaint now.I never wait now.

I am very much disappointed with company response and still waiting for any positive reply. I never expected that kind of poor service response from the company like daikin.
I am providing the service provider communication details.please communicate and resolve my issue..and provide some training to him about service aspects.
Name-DURGA PRASAD
Mob- [protected]
please write your reply to my email given below
naveen.[protected]@gmail.com
Mob-[protected]

I have purchased new daikin AC JTK model on 30th April but after sometime I found that air conditioning is not working properly even it’s on 20 and they are not straching cool air...very bad daikin...fake products it’s cost 54000.. after spending too much amount on air conditioner I m not satisfied with products fake product by company . Company is using only their name to exploit the market and they are not providing the products at customer satisfaction. Product cost are too much high but still quality product not delivered I feel I made mistake by purchasing daikin at 54000. I will never said anyone or favour anyone to buy daikin AC

I have purchased a 1 ton inverter ac from daikin last summer (18th may 2018), few days back my ac suddenly stopped working and i lodged my complaint to daikin customer care (12th may 2019) as my ac was in warranty period. My complaint was assigned to zeva enterprises (Daikin local service provider).

Technician from zeva enterprises visited my place on 12th of may 2019 and told that my ac pcb (Indoor and outdoor) is malfunctioned and need to be replaced. After his visit i was waiting for any update from zeva enterprises also called on their local number and called daikin customer care but every time i was told that they are working on my complaint and it will be resolved tomorrow (Their tomorrow never ends). Finally, technician appeared on 28th may from zeva enterprises after long waiting and follow ups but he only fixed indoor pcb and told that i again have to wait for outdoor pcb to get fixed as they don’t have outdoor pcb in the stock.

In this 40 degree plus temperature i don’t know how long i have to wait after spending my hard earning to buy that ac, it is almost 20 days of my complaint now.

I am very much disappointed with company response and still waiting for any positive reply. I never expected that kind of poor service response from the company like daikin.

Name: ankit kumar
Mo: [protected]
Complaint number: 20957735

I called the daikin consumer number and filled a complain that my ac is not giving cold air the compressor is working but it is not giving cold air. The technician came and did some work and in the end said that there is a gas leakage and 3000 rs will be charged to re fill. I have recently purcashed the ac it's been 2 years only, how can gas be empty so fast. And the leakage is not our fault it's the technican. Why do we have to pay the heavy price. I feel cheated. Please help

Since last 3 months, service provider moon aircon unable to solve issue

I request change of machine or refund the money

Dear sir i purchased
Daikin split ac model : dtl50cv 1.5 t (In warrnty)
Bought from dealer : fourth dimension solution
// date:[protected]
Complain numbers : ahm[protected][protected]
Ahm[protected][protected]

All complains handled by : moon aircon, ahmedabad (Daikin service)
Concern person from moon aircon : mr. Manish, mr. Jaffar [protected]

Machine is in warranty period
I have problem of bad smell-odour from my a. C around 3 months & my problem is not solved by the service provider 'moon aircon'.

1. Complained report as per attached on 27.3.2019 where clearly indicates problem is pending.
2. Complained report as per attached on 14.5.2019 where clearly indicates problem is pending & send to ho for further reference

No followups has been done since then from moon aircon & service is terribly zero. According to last talk cooling coil needs to be changed but past 3 months they have not done anything. Reason can be heared cooling coil not in stock. But since 3 months it can be procured from anywhere in india
Moonair person mr. Manishbhai also not picking my phone.
Really feel depressed seeing such a service from daikin.

Request for full money back or change by complete new machine.
Hope a kind & good response.

Attached complain reports as proof..
Sapna / nimish vora

Bought Daikin S/AC 1.5 T Inverter-CTKP50SRV16/RKP50SRV16 on June 29-2017.
I got it installed from company on Dec 21-2017. Did not use the AC as it aws winters.
In summer 2018, I used the AC and got it company serviced in June 2018 and complained that the AC is cooling. The technician just did the cleaning and said it would work fine. I again raised a complain that season for the cooling but could not get it fixed due to the cold weather.
This season, I again complained and then the technician came. He said that there is issue with the PCB of outer unit. They charged and replaced it after a week.
The AC was not cooling and then he said that there is issue with the compressor and kept my AC for a week in their service center for replacement and testing. They again installed the AC which again was not cooling.
They again took the AC to their SC and said there is issue with the extension valve and i am still waiting to hear back from them about it for a week.

It's almost 1 month that I am struggling with this AC in peak Jaipur summers and still no resolution.
I am surprised that in one season this AC had so many issues, will it survive.

Date: 18/05/2019

Dear sir/ madam,

Please note that, i purchased jtkj35tv16u, inverter ac, 1 ton on 10/05/2019 from great eastern retail pvt. Ltd., rajdanga, kasba, kolkata - 700107. I opted cash purchase for urgent delivery. But received it delayed, on 14/05/2019. For installation i had to make several call to 'aggressive concern' (Local svc centre). Sorry to inform you that, after repeated requests the ac unit is not yet installed. It was informed by the above concern that, they could install it by monday 20/05/2019 only. I like to inform you that, service of this aggressive concern is extremely poor. I shall be obliged if you look into this matter as early as possible and try to change the local service centre for better service to the customers.

Thanking you.

Sanjoy basu roy
Customer
42/44, new ballygunge road
Kolkata - 700039
Ph. [protected]
L. L.[protected]

I purchased daikin split ac on[protected] from dealer tamanna enterprises alwar with one year warranty. After 2 months of purchasing the product in month of may, i started facing problem of loud noise with vibrations in outer unit of ac. I made a complaint on 14 may 2017 to daikin customer care and after 3 days engnineer came and repaired it temporarily. After 5 days again problem started and then i again made a complaint to the company....

Dear sir,

This is to bring to you notice that i had purchased a split 1.5 ton diakin ac on 15th august 2017. The purchase details are as below: -
Invoice no. V. No - 109–1718sif 1671
Order no.[protected]so 2402
Additional services purchased – additional warranty
Purchased from – vijay sales (Goregaon east branch, mumbai)
Its been almost 21 months from the purchase of the ac and not once free service or a additional warranty service has been provided. This must be the first instance & its extremely laughable for a reputed company to offer no free service or any service even during additional warranty period. Further i had called several times on the toll free number to follow up for the free service but no satisfactory response was given. I had called up the toll free number on 1st sept 2018 and was given only assurance and a complaint number – 1809e01 0006. No follow up call was done on this complaint. I had subsequently received a call from your call centre wherein the caller was very rude and offensive (I do not recollect the data but i am sure that given the excellent record keeping skill that diakin has you would have the dates). Because of this atrocious and pathetic lack of service inspite of repeated reminders, now i am not sure how much damage my ac must have suffered due to no servicing for so many months. Diakin is to be blamed for this apathy. This is gross negligence from daikon’s end and i will be demanding appropriate compensation.

Have waited long enough and now i have left with only one option that is to approach the consumer grievance cell or a competent authority nationally to ensure that you return my cash and take back the ac. For information i have dismantled the ac and kept it ready to be returned.

I hope that you will take this complaint seriously and return my money forthwith. I am not prepared to be saddled with an ac which has not been serviced for 21 months. I will be waiting for 15 days for the money to be returned back to me failing which i will be approaching the consumer redressal forum or an appropriate forum for redressal. I am not going to settle for anything less. I will be approaching the diakin india ho with this complaint soon. I am not expecting any response from the completely inefficient diakin team.

This will be my first and last instance of buying or dealing with any diakin products.

Getting a bad smell from ac since i purchased, given complaint n number of times, they will come and clean the coils again problem repeats. If i ask for replacement no one is responding such a worst customer service from daikin. Don't go for daikin as its best product but service is worst.
I have contacted hyderabad main branch, everytime they will transfer to ganapathi airconditioners and they will not give proper fix.

I brought an ac 1.5 ton. I registered an installation request at 08 am on 9 may 2019. At about 12 pm i got a call from jammu tele no [protected]. They advised me to cut the grill of the window which i did. At about 230pm engineer visited the site. The engineer was service engineer not installation service engineer. They had not a drill machine or a single nut with them. However they advised me to cut the window from side and make a iron frame which i did. I again called the tele no 5 times. They assured me that installation engineer will visit the site the on 9 may 2019. I waited upto 8 pm but the engineer did not visited. The temp in jammu is very high. No body came came to install the ac. I request all not to install daikan ac via cus care as the services are worst ever i have seen in my life.

My complaint id is 20380210 dated 13/04/19. I am from ahmedabad, gujarat. I bought 6 new daikin ac for my new home. Initially there were problem in pcb circuit of inverter ac. They did not attend the complaint till 27/04/19. After mailing to senior authorities in daikin, service engineers from daikin visited my home on 28/04/19 and informed me that they will replace the pcb and they brought new pcb on 30/04, but that too was defective and then they told me that they will replace the outdoor unit. And later on 2 more pcb were not working. At present there are 3 pcb which are defective. And on 08/05/19 they are informing that they will not change the pcb or outdoor unit, because fitting is not done by them. But machine is brand new and it has 1yr warranty and pcb does not start even once, there is not fault in fitting, there is fault in ac, the new ac is defective.
So i here by requesting daikin to replace the 3 outdoor unit and make the ac functional at the earliest.

Kindly look into the matter seriously and solve the issue at the earliest.

Waiting for prompt positive reply

Hi recently i purchased daikin 1.5 ton ac 2 star from bajaj electronics punjaguta store on 4.4.2019, problem started from day1 they delivered indoor unit of 2018 model. And outdoor of 2017, i complained bajaj electronics person no response and not responded to my calls and your team has installed ac mentioned their will not be issue i tried reaching your area manager i think farooq he was unprofessional and not addressed the concern his number [protected] hyderabad,
28days it working fine from last 4days it not working properly even in 18 room is not getting cooler even after 2hrs earlier in 15mins it use get chilled in 23no..
From 2days i am contacting tor daikin secundrabad office team anisha has attended with landline ct no [protected] she supported and listened took babaj electronics manager in to call and abruptly disconnected the call and their after my calls are not attended attended.
Tried reaching your call center and explained my problem.
I am extremely surprised with the way everyone is handling the complaint very best service extremely disappointed. This is an international brand but very poor customer centricity.

Expecting some quick response from your company

Regards,
Sunil kankanala
[protected].

Dear sir,

I have purchased a daikin inverter ac from patna on 24.04.2018 for installation of it in my father-in-law residence in district banka, bihar. I made a call on tollfree no [protected] on 01.05.2019 for installation of it to installation site address at vill-deoda, dist - banka, bihar, pin-813102. Customer care told me that since purchase date is more than one year old, free installation facility cannot be provided. He told me that rs 1500 plus gst (@18%) will be charged for installation. I agreed and booked the call for installation of ac. Same day on 01.05.2019 in afternoon i received the call from m/s weather control, bhagalpur (Which is authorised service centre of daikin) from mobile no [protected] regarding installation of ac. He told that technician will visit the installation address on 01.05.2019. Technician came to installation address at around 18:00 hours and told that he is unable to install since he left some equipment used for installation. Such a poor service by daikin. Technician told he will visit the site again on 03.05.2019. On 03.05.2019 another technician visited the installation address from m/s weather control, bhagalpur, technician mobile no was [protected]. Again technician came without drilling machine blade. He insisted my father-in-law to purchase it from local market for technician since without it drilling was not possible. My father-in-law who is more than 70 years of age went to market for purchase of it for technician. Again poor service and lack of professionalism. That part costed rs 100.00 which technician took with himself and not paid the price of it while he promised to repay it to my father-in-law.
After installation he was charging for rs 1500 plus rs 270 gst amount plus rs 200 conveyance. My father-in-law phoned me that technician is charging rs 200 extra towards conveyance, which can be heard from the voice recording of technician also. He was saying that weather control is providing service upto 10 kilometer only and since banka is around 47 km from bhagalpur, we have to pay rs 200 extra towards conveyance. Technician called the service centre m/s weather control and the in-charge of service centre was also insisting for the same, which can be heard from another call record also.
My father-in-law phoned me after having argument with technician, i told the technician that niether the customer care nor the service centre told me about this conveyance charge on 01.05.2019 since i clearly asked from both the person and they told me that no extra charge except for if any extra part required in installation on actual cost basis. Now the daikin, m/s weather control bhagalpur and technician harassed my old age relative by charging extra amount.
My father-in-law gave him rs 1700 in cash and rs 100 already paid by my father-in-law towards purchase of blade required for drilling which technician which he took with himself.
Total of rs 1800 paid by my father-in-law towards installation of daikin inverter ac. Even after that technician was asking for rs 200 extra towards conveyance. My father-in-law refused to give him extra amount and asked for gst advise/ bill of rs 1770/- (Including gst) towards installation. Technician refused to give any gst bill for installation service.
Later i called the customer care to lodge the complain, but the person other side refused to lodge complain saying there is no menu in their system to lodged the complain. I insisted that i made request through this toll free no for installation of ac, if i have any issue regarding installation, toll free number customer care representative should register my complain. Person who refused to take my complain on toll free number, identified himself as mr nikesh.
After few minutes i agained called the toll free number for lodging complain and it was lodged by the person other side on toll free number and my complain number is 20733659 dated 03.05.2019. Customer care person again told me that there is no any provision of conveyance charge.
Since i am aggrieved by the poor and unprofessional customer service provided by the daikin, the technician and m/s control weather, who harassed my old age father-in-law by asking extra rs 200 towards conveyance, i request you to provide me justice by penalizing the daikin and m/s control weather (Authorised service centre of daikin in bhagalpur).
I would like to draw your attention towards two points:
1. Even after paying rs 1800, technician didn't provide me gst money receipt.
2. Since they have not provided me gst money receipt, there is greater chance of evading of gst payment to govt. Of india by m/s weather control which (Gst) has already paid by my father-in-law.
I request you to:
1. Make arrangement for original gst money receipt by m/s weather control
2. Refund of rs 30 extra charged by technician (Since service charge of installation is rs 1770 only including gst)
3. Penalise the daikin for poor customer service. Also penalise m/s weather control for his wrong information, insisting for conveyance charge, taking rs 30 extra by technician and not providing me gst money receipt hard copy. They also wasted lot of time our family members towards calling to service centre, technician (Who never picked our call after getting the money and calling customer care.

Regards
Rajan kumar
Mobile [protected]
Email [protected]@gmail.com

I brought an 53, 800₹ worth inverter ac from daikan in delhi from sargam electronics
And just after 1 year the ac is having pcb defect and an motor defect
I am being asked to pay 12000₹ for the repairing of it.
The service technician accepted that these kinds of problems arise after 4-5 years and it was surprising how it happened in 1 year only.
Daikan is a multinational company and if this is the kind of product i should expect then i would never recommend anyone to buy daikan ac.
I brought the inverter ac to save money but now even if i saved some money it will go to the company's pocket anyway.
I recommend no one to buy daikan ac as they provide cheap quality products which tend to show age after 1 year or so.
I have a voltage stabilizer installed and yet this kind of problem arised.
Thank you daikan for this faulty product.

Despite lodging a complaint on 24th april 19, the company has taken no action to replace the compressor under warranty. The company and its representative show an extreme careless attitude in resolving the issue.
In my personal opinion daikin shouldn't be allowed to continue doing buisness in india if they do not honour their warranty commitments.
Last resort left now is to file a case in consumer court.

Facing the same issue as many of the daikin customers are.

I run an online reputation management company and i'll make sure i can make as many potential customers and ac review websites/influencers aware of the issues and hassles of owning a daikin ac.

I purchased 1.5 ton split inverter ac (Ftkp50prv16) 3-4 years back and ac has stopped cooling.

I raised a diagnostic request on their centralized customer care no. Two days later, their service engineer gave me a visit and told me that ac needs a jet service worth rs. 1350.

After servicing (Which i don't believe was required), the cooling issue remained the same apart from the fact that the hot airflow became more intense due to cleaning.

Then, the engineer told me it is an ejector issue with the outdoor unit and he has made it direct.

The issue was still not resolved completely and then the guys came to a conclusion that it might be a pcb issue which costs rs. 5100 along with ejector replacement that would cost an additional rs. 1800.

They also said the parts are in waiting as many customers are facing this issue.

I don't understand why a reputed company like daikin is looting their customers in the name of faulty parts and frequent replacement requirements.

If there is an issue with ejector/pcb controlling my compressor speed, it should come under warranty as my compressor has a 5-year warranty.

This was my last year’s complaint.
I did not take it further as i have already mentioned that the engineer made it direct (I don’t understand how it is possible or he was making a fool out of me). Now i have started facing the same issue again.

My ac has stopped working and i do not expect this kind of issue with a so called premium pioneer brand daikin.

Whoever reading this complaint please think and tell me why so many customers on this website has the same issue with your acs?

The inverter ac was purchased in september 2017 but after installation there was leakage problem in ac. The same got repaired under warranty. This year again, we are facing same problem with the ac and when customer support was contacted we were told that there would be visiting charge of rs 400 + gst and additional cost would be recovered in case of any fault. The product sold was faulty since beginning, why should we suffer and pay again and again for faulty product. The same should be resolved without any additional charge or the product should be replaced.