Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

My daikin ac stopped working in the month of june 18, i asked dealer who sent two technicians who said its sensors are damaged, after 15 days two another technician came and said sensors are not available in company and you have to wait, after another 15 days some one advised us to ask the company and lodged our complaint to daikin company. Then two so called engineers came and they see the ac and said its pcb is damaged, and it will be replaced and will cost rs 12500/- plus other charges etc. We agreed and asked them to repair it immediately.
After 20 days or so we got a sms on phone on 'august 4, 18, that reference your complaint gha [protected]/ customer id 10194610. Your ac will be attended by the team from ashu electronic [protected]'
0n 7th when no one turned out from ashu electronic
On contact to the given number refused to attend the ac complaint because the pcb not available with them, further advised us to contact [protected]
Who said to send some one in 4 hours but no body came.
Now see the state of poor service of daikin is a japanese company.in fact this company is looting poor indian people by giving lots of assurances of good service.
Govt. Of india should stop such companies to run while there are lots of complaints against diakin see https://www.consumercomplaints.in/?search=+daikin+ac

Ak garg meerut
Email id [protected]@ hotmail.com

I have 5 daikin acs bought a year and a half back, 1 broke down 2 weeks after purchase, daikin refused to replace the ac changed parts only. Now 2 ac’s were not cooling complained mid june action mid july, daikin took the working acs to their workshop and returned dead acs on the 18th of july... No action till end july when i escalated, the complaint. They now diagnose it as burnt coils and demand 20, 000 r/s per ac more than 50% of the cost of an ac, to get any response from daikin after 1 and a half month if continuos complaints i escalated it to global team, then suddenly the indian team woke up and offered us repairs at 50 percent discount. However nobody in the entire indian organisation uptil the top management has any interest on customer care... Instead their top managers head if customer care, speak in a raised voice to customers that complain... My grievance is against the 1 and a half month of no ac due to no interest in customer care, i would like yo see action against daikin india

Dear sir/madam

With reference to the above complaint no dtd 19.07.2018, for almost 2 weeks our ac breakdown problem is not resolved till writing of this e-mail.

Rigorous follow up with your mumbai amc team and the swastik engg. Who looks after the amc of our machines could not resolve the issue, intially due to non-availability of the spare.

According to swastik engg. The spares are not available with diakin. Yesterday some how they have procured the spare but didn't work due to the technical issues.

Today ie. On 02.08.2018 daikin is going to arrange the senoir technician alongwith spare but nobody has turned up today.

What is the meaning of keeping comprehensive amc with oem like daikin. We have visitors at home and do not have fan in the room. You can understand the difficulty we are passing through.

In the above circumstances replace the ac by stand by ac till daikin is not able to procure the parts by today evening i. E.02.08.2018.

Please take this mail seriously as your amc team and your vendor are avoiding our phone calls nor are reverting back.

Please note i have been a old customer of daikin having more than 15 ac’s in my two houses and at present am terribly disappointed by this unprofessional attitude of your service provider.

I want to let you know that I have purchased daikin Ac 1.5 ton on[protected] but compressor of ac is not working properly as per your engineer visit. So much inconvience happened to me so I want replacement of daikin Ac with new one at priority otherwise I will take up this matter legally.

You have provided service request is received vide ref. no. LUD[protected].Your unique customer id is 11854714.

I have bought an ac on7/3/18 with 1yr service warranty & started using on 1/5/18. Cooling was no good but not complaintable. Upto20/5/18 it became hotter & i contacted the dealer he suggested me to complaint online. I do so on 1/6/18 & on 7/6/18 daikin-man checked& suggested to install new stabilizer & acted upon.2complaint of 24/6no visit.3comlt. Resoved paid.

No response from head office and engineer of daikin
So plz help very bad service, this mail i have done
To mail i’d-kanwaljeet. [protected]@daikinindia.com
Dear sir,
As daikin air conditioner is known for customer satisfaction for any issue, so i purchase inveter ac but my unit was damaged when i have purchased.. And and i have complained many times but not got any response i was co odrinating with mr. Ritesh rawal your engineer, he is not responding at all and not picking up call... So after long time i m co ordinating with you.. So plz help me.. Your service team is very help ful of fz cooling solution they visited when i call for issue.. My complain ticket no is follows:-

New ticket no 14579120
Old ticket no 13687981
Old ticket no. 14138434

My contact no:-m-[protected]
[protected]

Respected sir

Never did I ever come across a company handled so casually and ignorant towards maintaining customer relationships.
I am a business man dealing in ethnic wear in Varanasi, currently operating with 6 showrooms in the city and expanding in the nearby cities.

I bought 16 Daikin ACs for my new showroom 6 months back but now have been rendered betrayed by the service provided. I have my inauguration date tomorrow and have been left helpless due to the delay in installation. This laid back attitude is going to cost me lots and I am not willing to take this trouble. This has caused a lot of mental pressure to me and I refuse to be handled so lightly.

I made the purchase from vishal videos value plus owned by Mr. Ankit Bhalotia only the on the account of the goodwill they have in the market and the trust we have on them. The installation and after sales services are provided by Mr. Ansari from I.F.A enterprises and M.A enterprises who charges exorbitant and unfair installation prices for daikin AC. He keeps the rates flexible at his liberty.

I have already paid 2 Lakh for installation and Mr. Ansari has bluntly refused to install the ACs for my inauguration tomorrow. He has been misbehaving with me and left me helpless in this situation. He has damaged all my previously installed Daikin ACs in other showrooms and claims that Daikin's ACs are short lived and need to be changed. He has also disrupted Mr. Bhalotia's reputation and our relation with them due to bad behaviour, delay in installation and faulty repairs. I doubt if he is working for the company or against tarnishing the goodwill of the company in the market.

I had lodged a similar complaint last year for Rachit enterprises here in Varanasi who exhibited the same behaviour and does only dry repairs alongwith delay in installation. No action was taken by Daikin against that matter and I was forced to change my dealer.

Presently, I have around 100 Daikin ACs in all my showrooms but now I have had it with the poor after sales services of the company and its lack of hold on its representatives. This matter has gone beyond the limits and I will seek legal assistance now for I have no intentions in dealing with Daikin anymore if this is how the customers are treated and behaved with.

I have already installed 10 O General ACs and Samsung ACs in my other showroom due to irresponsible attitude of the company and its representatives. The market is already bad-mouthing about Daikin simply due to these unresolved matters and nobody wants to get dragged in a mess like this.

For the ACs I have already bought I need immediate redressal and installation for my inauguration tomorrow no matter how, when and from where it gets arranged.

I have copies of all the bills and i will definitely escalate this matter legally if no immediate action is taken as I cannot endure more trouble from the company.

Thanking you
Sanjay lohia
Sumangal fashions pvt ltd
Varanasi

Above referred complaint was attended on 16.7.2018 but could not be rectified . Today I contacted the service center and had a talk with Mr shyam who was kind enough to listen to me and assured me that he will send a service engg to attend the non rectified complaint..But after one hour I again called him to confirm weather he has send an engg .But to my utter surprise he did not pick up my phone after repeated calls to be precise i have made more than 20 calls but he did not attend even one .I have given a message to kindly let me know why my phone is not attended but in vain.May i request you to kindly let me know the reason of not attending the phone and weather my complaint will be attended or not. thanking you kapahi [protected]

Daikin inverter ac definitely has defective pcb. Got pcb replaced for two Ac's in july 2017 and now third ac has also stopped functioning because of the same problem that the previous two acs faced (error code U4). From the time I have purchased the acs, they have been used with a stabilizer. So there is no chance of voltage fluctuations. The product is itself faulty and should be banned. Using Samsung and LG split acs since 12 years without facing any problems. Only Daikin acs cause problems. My recommendation to everyone is not to buy daikin acs, as service as well as repair is expensive plus it requires frequent service and repair. I'm never going to buy Daikin again.

Dear sir
maine ac dated[protected] ko liya tha jab se ac liya hai problem h complain krta hu us pr action nhi hota jab tak 4-5 bar call ya mail na ki jaye

purchasing year me cooling ki kafi dikkat hui t jiske liye complaint kiya gya jisme dealer or customer care pr call krne pr kafi dino k bad jab lucknow zone tk bat aayi tb uska solution krte hue compressor badal kr teek kiya thode din bad phir complaint hui to gas galat dali (32 n k jagah 30 n dali gyi) jiski wajh se prblm hui or bad me teek kiya
is maamle me apki team ka support tha jisse prblm kuch jaldi solve ki gyi

phir agle sal problem hui jise teek kiya gya or kaha sir ab prblm nhi aayegi koi service book ki copy nhi di gayi

service team kabhi v call krne pr service k liye nahi aayi
koi service book paper v proper nhi diya jata hai
last year me cooling me problem aayi thi jiske liye ac ka outdoor le gye or 10-15 din bad teek kiya gya or payment charge kiya gya jiska koi paper customer ko nhi diya or ac teek kiya

is sal service nhi ki 4-5 bar customer id pr complaint krne k bad service engineer aaya h
uska kehna h k apke ac me rs. 10500 se rs. 11000 lagega fault hai jisko teek kiya jayega
on paper koi warranty nahi hai 6 months k liye bas cooling prblm nhi hogi keh rahe hai jiske liye koi service book pr signature nhi krna hai naa koi paper denge

unke or se service center k head mr. Arvind yadav hai ne hamesha apne fayede k liye customers ka use kiya hai

har sal customer complaint krta hai or problem sehta hai or paresan alag hota hai koi sunwai teek se nahi hoti hai

apse anurodh hai ki is pr ap dhyan dekar customer support kre

One JTK 160TV 16U Daikin 2.00 TR SPLIT AC(5S) Unit was purchased by me from your distributor M/s. Chawla Refrigeration & Sons Vasundhra, Ghaziabad vide Invoice No. 689 dated 02.07.2018 for Rs. 44976.00. The unit was installed at my residence.

On 09.07.2018 we retired to our room as usual about 10 PM. However, on the night of 09.07.18 (or early morning 10.07.18 at about 00.45 hrs) there was a spark and some obnoxious sound. We got up from the bed and found sparks coming from unit. We got panicked and immediately cut off supplies from Meter. We tried to extinguish fire with water and domestic fire extinguishers. Police on DIAL 100 (EMAZ F[protected]) was also informed and so also Fire Brigade was also alerted.

Both reached within 20-25 Minutes. In the meantime with great efforts fire from AC Unit could be extinguished but it left very bad and obnoxious odour in the entire room. The room was engulfed with smoke also. The incident also caused breathing problems and irritation in eyes. All electrical installations of the room were also damaged and burnt. Walls of the room got blackened and many belonging like bed sheets pillows etc. also got damaged. In totality it left us in great panic and agony.

We are highly surprised and anguished that a reputed global company like Daikin Air Conditioning India (P) Ltd. provides such poor and deficient services and supplies malfunctioning unit of AC. All the more the attitude of service managed was also not very cooperative. The incident is bound to bring a very bad and damaging name to your company.

We sent emails to all the officials of the company but to our surprise they even don't care to acknowledge the emails.

I Syed Manawar Hasan bought an 1.5 ton inverter air conditioner Model: FTKL50V16V Indoor and Outdoor: RKL50TV16V(FTKL) from Khosla Electronics Pvt. Ltd. Dalhousie branch on EMI by Bajaj Finserv. And price is Rs. 40, 600/- as on 14/05/2018 and supplied on 15/05/2018 but when installed the unit didn't start and found that the indoor unit PCB is faulty as told by the company person. It was told that it will take 10 days to replace indoor unit but inspite of replacement they lied and came to change the PCB and was stopped from do it and complained to the Khosla Electronics and promised to replace the unit. Again when installed the new replaced unit it worked only for One night ie. On 5/07/2018 exact after two months and didn't start the next day. After complain it was found faulty Outdoor PCB on 6/07/2018 and still today it is in the same faulty position. The ac was bought for an old women suffering from several skin diseases caused by summer heat but unfortunately the no.1 brand Daikin didn't work for them. All fake branding and fake promise made by them. And now Mr Hasan the purchaser of the faulty Ac wants to return the Ac. Please arrange for the cancelation of finance from Bajaj Finserv and return the Ac to Khosla or Daikin as soon as possible. If it is not done soon then I will go for legal action which I should have already done earlier.

The service guys came to check low cooling effect for r-32 daikin ac and found that current at capacitor input is 5.6 amp. They said that it needs only gas topup. And then said we charge rs.2200 for gas topup.
Such a harassment for overcharging. We want justice. Tell them to topup the gas at reasonable charges.. We are not replacing the gas but only needs topup for r-32 genuine gas....

We purchased the inverter model ac in the year 2015.in the first itself june 2016 there were some issues and it stopped cooling. The service provider did some repairs and re-installed the ac. Next year in 2017 june the refrigerant leaked and we had to pay for the refill after much efforts of reaching out to daikin customer service. This year again the ac has not been cooling, the refrigerant has leaked again (Confirmed by daikin service provider, hvac solutions, varanasi)
The service person visited after repeated complaints and refilled the refrigerant on 21st june. But the ac is still not working /cooling.
The first request was raised on 12th june 2018, 15th june 2018 and then again on 18th june 2018
These are the three open ticket numbers
[ ticket: 14420165 ] [ ticket: 14407125 ] [ ticket: 14357624 ]
There are tickets from previous years as well
Daikin customer service has only given me general responses and three individuals copied on the emails are not bothering to resolve the issue. Their email ids are
Anju. [protected]@daikinindia.com,
Vishal. [protected]@daikinindia.com
Diveshd. [protected]@daikinindia.com
Their service provider hvac solutions keep asking us to write emails to customer service and won't visit for repairs.
I feel that daikin has duped us by selling a defective product and now wants us to keep paying them every year for repairs and refrigerant leakages.
I would like them to either repair the product completely or refund us the product price
I am also attaching purchase receipt, refrigerant refill receipt from last year and sharing our contact details

Emails exchanged are listed here

Abhishek singh
Jun 25 (2 days ago)
To cs, diveshd. Trivedi, anju. Prakash, vishal. Srivast.
Mr. Divesh and customer service team
Your service provider hvac solutions visited my home last week and after two days of visits he refilled the refrigerant on 21st june but the ac is still not cooling. When we told him the same he said he will visit again. It has been 4 days since his last visit and we haven't heard anything from them.
When we tried to reach out today the person visiting our home said that he has been assigned some other work so he won't visit again and asked me to write this email.
So we are in the middle of nowhere. The product is useless in this heated weather and you careless people can't do a thing about it.

What kind of lowest level services are you offering to your customers?
If mr. Divesh or others copied on this email are unable to resolve this issue please let know your area manager or someone who can do something about this.

On tue, jun 19, 2018 at 10:37 am, wrote:
Dear mr. Singh,

Thank you for writing to daikin india.

We sincerely apologize for the inconvenience caused to you as your ac still remains unattended / rectified by our service team/your ac has once again started giving trouble.

With the copy of this mail we are advising our branch service manager (Mr. Diveshd trivedi) to get in touch with you & arrange for quick solution to your concern.

Should you need any further assistance, please get in touch with us by sending sms to[protected] or giving a missed call at[protected].

Regards,

Saklen mushtaq
Daikin airconditioning (India) pvt. Ltd.,
(Customer contact center operations)
Sms : (Daikin)/ give missed call : on[protected]
Customer support :[protected] /[protected]
Email : [protected]@daikinindia.com

From: abhishek. [protected]@gmail.com
Sent: june 18 2018 08:26:22 pm
To:[protected]@daikinindia.com
Cc: anju. [protected]@daikinindia.com, vishal. [protected]@daikinindia.com
Subject: re: [ ticket: 14424999 ] ac not working luc[protected]-luc[protected]

Please keep your standard responses for others.
I need specific details, who is looking into this issue and what is he
Doing. Mr vishal copied on this email has denied his responsibility. So
Please read my email and then respond.
Because another day has gone by and i don't see a solution offered to us.

On mon, 18 jun 2018, 19:08, wrote:

dear mr. Singh,

thank you for writing to daikin india.

please note that in response to your earlier mail, we have already
forwarded your request to our concerned department and please rest assured
that they are working on the same.

we appreciate your patience & trust and assure you that you will get the
resolution shortly.

should you need any further information, please feel free to contact us by
sending sms to[protected] or giving a missed call at[protected].

regards,

ashish
daikin airconditioning (India) pvt. Ltd.,
(Customer contact center operations)
sms : (Daikin)/ give missed call : on[protected]
customer support :[protected] /[protected]
email : [protected]@daikinindia.com

*from: *abhishek. [protected]@gmail.com
*sent: *june 18 2018 01:10:40 pm
*to:*[protected]@daikinindia.com
*cc: *vishal. [protected]@daikinindia.com, anju. [protected]@daikinindia.com
*subject: *re: [ ticket: 14420165 ] [ ticket: 14407125 ] [ ticket:

14357624 ] ac not working luc[protected]-luc[protected]

hi
i just spoke to mr. Vishal, who said that varanasi city is not his
territory. He asked me to contact mr. Virendra shrama ([protected]) who is
not picking up my call.
in the meanwhile, my father received a call from your service provider hvac
solutions and they are asking for money towards the repairs that would be
required.

can anyone please tell me what is going on. Why should we pay for a faulty
product which requires repairs every year from last three years. This isn't
a solution i am going to accept



on mon, jun 18, 2018 at 12:57 pm, wrote:

dear mr. Singh,

thank you for writing to daikin india.

this is in reference to your complaint number-luc[protected].

we acknowledge the receipt of the below mail of yours and have allocated
the same, to the concerned authority for immediate attention and
necessary
action.

we are forwarding your complaint to our area servicemanager (Mr. Vishal
srivastava & [protected]) who will be personally contacting you to get
your
daikin product attended to your satisfaction.

we will ensure to attend the same on faster note, will keep you posted on
the action. Alternatively you can always get in touch with us on our
customer support[protected] – [protected].

inconvenience deeply regretted.

regards,

dev
daikin airconditioning (India) pvt. Ltd.,
(Customer contact center operations)
sms : (Daikin)/ give missed call : on[protected]
customer support :[protected] /[protected]
email : [protected]@daikinindia.com

*from: *abhishek. [protected]@gmail.com
*sent: *june 18 2018 11:19:06 am
*to:*[protected]@daikinindia.com
*cc: *anju. [protected]@daikinindia.com, vishal. [protected]@daikinindia.com,
birendra. [protected]@daikinindia.com, ashutosh. [protected]@daikinindia.com
*subject: *re: [ ticket: 14407125 ] [ ticket: 14357624 ] ac not working
luc[protected]

can some one please tell me, what are you doing about this issue and also
share the coordinates of the individual looking into this.

on sat, 16 jun 2018, 15:43, wrote:

dear mr. Singhi,

thank you for writing to daikin india.

we acknowledge the receipt of the below mail of yours and have
allocated
the same, to the concerned authority for immediate attention and
necessary
action.

we will ensure to attend the same on faster note, will keep you posted
on
the action. Alternatively you can always get in touch with us on our
customer support[protected] – [protected].

inconvenience deeply regretted.

regards,

varsha
daikin airconditioning (India) pvt. Ltd.,
(Customer contact center operations)
sms : (Daikin)/ give missed call : on[protected]
customer support :[protected] /[protected]
email : [protected]@daikinindia.com

*from: *abhishek. [protected]@gmail.com
*sent: *june 15 2018 10:00:28 pm
*to:*ashutosh. [protected]@daikinindia.com, birendra. [protected]@daikinindia.com
,
vishal. [protected]@daikinindia.com, anju. [protected]@daikinindia.com,
[protected]@daikinindia.com
*subject: *re: [ ticket: 14357624 ] ac not working luc[protected]

hi
i am writing you guys again in sheer disappointment. My retired father
is
troubled a lot because of your apathy.
you claim to be no 1 but actually, your product and services suck.
yeah i
am using indecent language but that's what people do when they are
frustrated.

your service provider *"hvac solution"* visited my home and checked
the
ac, he confirmed that the refrigerant has leaked again and we will have
to
pay approx rs.3000 for getting it refilled.
is your world no 1 company dupes people like this? Why i say this is
described below..
*this is the third year in a row ever since we purchased this product
when
we are facing this leakage problem.in june 2016, it was under warranty
so
your service provider picked up the ac compressor and got it repaired
for
"refrigerant leakage" problem. Last year the refrigerant leaked again
and
as i have mentioned in my last email that we paid for the refill. And
the
same is the case again. *

i am getting a feeling that you people are very good at this, first
supply
a faulty product and then keep or charging people like us for yearly
repairs which is bound to happen.

the problem doesn't stop here. Your customer service sucks too. I called
twice today and was promised a call back from your senior cs team but i
didn't get call. I did get a call once but the call dropped and your
careless supervisor lady didn't call me back after which i made the
second
call to your cs team and got the same stupid response that senior team
will
call.

please connect me to your higher authority in your organization if none
of
you can help us.

one thing we are sure about that, we will not spend a single paisa on
repairs of this product. So you guys please get it removed from my home
and
return the original money that we paid you.
also let me know if i need to go in consumer court to fight this case.














on wed, jun 13, 2018 at 12:34 pm, wrote:

dear mr. Singh,

thank you for writing to daikin india.

we have seen your concern and are concerned about it.

our service team will get in touch with you shortly to understand the
concern for resolution.

while appreciating your patience & trust, we regret the inconvenience
caused to you.

should you need any further assistance, please get in touch with us
by
sending sms to[protected] or giving a missed call at[protected].

regards,

deepika
daikin airconditioning (India) pvt. Ltd.,
(Customer contact center operations)
sms : (Daikin)/ give missed call : on[protected]
customer support :[protected] /[protected]
email : [protected]@daikinindia.com

*from: *abhishek. [protected]@gmail.com
*sent: *june 12 2018 11:31:35 pm
*to:*[protected]@daikinindia.com
*subject: *ac not working

hi
we have a daikin, inverter ac at our home, purchased in 2015.
last year we raised a complaint about cooling issues as it was not
cooling
(Service request no - lko[protected]. And it was repaired after many
escalations and efforts by your service personnel. They refilled the
refrigerant at a cost of rs 2750.

this year again we are facing cooling issues as it has stopped
cooling
again. We got it checked from a local service personnel and he is
saying
that the refrigerant has leaked again.
i want your service personnel to make a visit and let us know the
reason
for this issue
i am attaching last year bills charged by your service provider "m. A.
enterprises" in varanasi. I am sharing coordinates of my father who
is
the
user and owner of the product

name-ram naresh singh
address-j 11/89, a-1-ga
natiemali, naibasti,
varanasi 221001
mob no: [protected]

*ac details*
model no-ftkp50qrv16
serial no-0002932

please get the issue resolved at the earliest






—
abhishek singh
contact no [protected]




—
abhishek singh





—
abhishek singh

Sir, i have purchased daikin inverter ac 1.5 ton of 5star rating model no. Ftkf50tv16u from vijay automobile gt road amritsar, on 28th april, after few days the outer unit stop working and no cooling, i had lodged complain on 15th june and service engineer visited on 16th june and said that a part needs to be replaced. He assured that replacement will take place in 2 working days. After 9-10 days when i didn’t receive any call from service desk, i called many times during this period to vijay automobile but every time said it will take 2 more days. Then i met “mr. Simranjeet singh at vijay automobile on 23rd june, i think he is the head of service department for daikin india in punjab, has confirmed that part will get replaced today only. Nothing happened till today. I am completely clueless and worried whether daikin has “after sale service” or they just sale and forget.
Arun kumar
[protected]

I spoke to mr prabhat area sales manager of daikin.. Foolish person i have ever spoken to doesnt have the sense to talk to the customer.. If daikin has such people with them no wonder why this brand is facing such issues..

Now he is telling me why did u buy 1.5 ton ac so for how many tons should i buy as i had no idea about plit its like we have done biggest mistake buying this daikin. We didnt know we had to face harassment after buying this product.. I thought mr prabhat would help us in solving this issue but he is so rude and what all logics he was giving that he only knows..
Now as per him if i want cooling in my dinning area i need to switch on the other ac as well. So sir who will pay my electricity bill.

As per him we were suppose to inform his team that we dont use the other ac thats why we are putting this ac..
Should not the executive who came for the installation
Should ask about the things he had doubt and then why did he installed the ac when as per them area is big.. Pls get this sorted & return my money back else get this replaced

I have taken daikin ac 4 star 1.5 ton. Last year at the time of installation they didn't fix properly i told them that sound is coming they said this will come like that only. After that for each n every free service they came checked it and went off. But still am getting sounds from ac.. I want immediate response. What should i do. Sound is coming from the ac

Complain no: 1165338 /14107827

Iam in contious touch with mr. Harminder of diakin but still my issue are not resolved from long time

I had purchased 4 machine out of which too seems old as its outer cover are old and making noise too

As well another machine circuit get fuse in 15days

And fourth machine is making noise as well its blade is broken

Dear daikan team,

We have purchased 20 H.P and 18 H.P VRV units from M/S Classic Enterprises regd.office - 972 first floor, chotta chippiwara, chawri bazar new delhi 110006. tel[protected].

But AC not working a good condision. we have released payment 95% against bill.

we have complained many times but service engineer not visit a site.

Few days before i complained daikan customer care, my unique customer id is 11669590, almost one month but no any responce given by customer care / daikan dealer.

we are regular customer of your company. we have used daikan ac almost one years. but your service is very bad.

i request to you solve my problem on immediatly bases.

thanks and regars

Manish kumar

avg logistics limited

102 first floor jhilmil metro complex

jhilmil delhi 110095.

mob- [protected]

I recently purchased a Daikin Split AC from Vijay Sales. The AC was installed and on the day of installation I told the service engineer that it is not cooling properly. He said that let the gas rotate property and it will start cooling. This was a first but i believed him.

After a few days the cooling stopped. We called the service center and on 16.06.18 they sent a service engineer to check the AC. The gas had leaked. The next day i.e on 17.06.18 another boy came and filled the gas but the AC still wasn't cooling. After trying for 5 hours he told has the the AC has an issue with the compressor. He is now fill a report and send it to Daikin office who will then send someone to check the compressor.

Till today i.e 19 Jun I received no call from Daikin or any of their service centres. When I called up the service center they took the complaint but then again I got a call from someone telling me that he is coming to fill up the gas. I explained to him that gas is not the problem. Since then I have received two more called telling me that they are sending someone to fill the gas and I am having a tough time explaining that gas is not an issue. Please send someone to check the compressor or replace the unit.

Santosh (Mobile : [protected]) from Star airconditioning had checked the AC on 17 Jun and god know what report he had sent to Daikin.

Below are copies of mails send and received to Daikin
On 19-Jun-2018, at 12:48, [protected]@daikinindia.com wrote:

Dear Mr.Yadav,

Thank you for writing to DAIKIN India.

We have seen your concern and are concerned about it.

Our service team will get in touch with you shortly to understand the concern for resolution.

While appreciating your patience & trust, we regret the inconvenience caused to you.

Should you need any further assistance, please get in touch with us by sending SMS to[protected] or giving a missed call at[protected].

Regards,

Ashish
Daikin Airconditioning (India) Pvt. Ltd.,
(Customer contact center Operations)
SMS : (DAIKIN)/ Give missed call : on[protected]
Customer Support :[protected] /[protected]
Email : [protected]@daikinindia.com

From: [protected]@indovisiontours.com
Sent: June 19 2018 09:54:12 AM
To:[protected]@daikinindia.com
Subject: Complaint No. 14429654

Hi,

I had purchased this AC on 02.06.18 from Vijay Sales which was installed by Star airconditioning services.

After 5-6 days the AC was not working properly and we made a complaint. The AC was inspected and we were told that there was gas leakage. On 17 Jun your service staff came again and after 5 hours they told us that their is a problem with the compressor. They also said that they have noted the issue and will send the details to the company and we will receive a call on Monday.

Till today, we haven’t received any call. Would appreciate if you could sort this matter on urgent basis. Since the compressor is not working isn’t it better to replace this as this is a new machine.

Awaiting your reply.

Regards/Anil Yadav
Mobile :[protected]

[protected]