[Resolved]  Daikin Air Conditioners / Daikinindia.com — AC'S

Address: New Delhi, Delhi, 110092

Website: WWW.DAIKININDIA.COM

Dear sir
We had purchased 24 daikin acs last year in august 2015
For our new home in new delhi '

The vendor was sargam electronics laxmi nagar

The first summer after the purchase started in april this year and as the ac's were put to use the real test began.

And it was a shock to see that the acs are faulty.

They have a tripping problem. The compressor starts tripping after the 1st 30 minutes

I made my 1st complaint on 06/06/2016 vide request no [protected]
The complained was attended by mr yatin from sarin daikin (Authorised service partners) ph [protected]

After inspection the advisor found that the gas in the ac's was less than required and also suggested to change the face of the outdoor units as they were in the rear shaft facing sideways and they said that the compressor trips because of less heat escape, i was initially confused because 2 out 6 ac's in the same place were working just fine.. To be noted the installation was done in daiking engineers guidance.

But nevertheless i got the directions changed and the the gas was refilled by the service advisor. The process took a weeks time

Now upon daily usage again the same fault is being found.
I made a 2nd compaint cide request no dl[protected].
Despite my request i asked the service advisor to spare some time and check every ac with patience but i was outrightly told that he was too busy to do it and has better things to do. Which i have on record.

My request is that out of 24 acs purchased only 6-7 are normal and i am afraid i have been supplied with a defective lot.

I demand a senior supervisor be sent to check and the ac's should be replaced. I have spent 1 million rupees plus on your product and i expect the right product.

Please look into the matter and an immediate action is sought

The bill is in the name of saurabh gupta

The ac's are under warranty
The address is b 235 /236 surajmal vihar delhi 110092