[Resolved]  Daikin Air Conditioners / Daikinindia.com — complaint mail regarding ac not working properly since last 2 years respected sir,

Address: Block e house number 339 jahangirpuri Delhi 110033, New Delhi, Delhi, 110033

Maintenance department
Diakin Company

I am writing this message to inform you that the AC "Model no. 32
Of your company "Diakin" has been not working properly since the last two years when I purchased it. I faced a lot of problems regarding cooling and wiring. In the start I am very pleased with the AC but after two months of puchasing it creates a lot of trouble..
I also called your engineer regarding this problem but all the time they told me that your AC is too old and didn't able to solve the cooling problem. As you know that the heating temperature of Delhi increasing day by day and this AC has not been cooling the room of my house properly.
Many times I called your engineer and ask for help but he told me that don't buy inverter AC as it creates problems..when i said i recently puchase another AC of same brand which is working properly.. your engineer told me that this AC is new and your AC is old thats why not working properly.. and every time they charge some amount . I am very disappointed with the behaviour of your engineer and with the AC servicer as well..
I hope you will take notice of my complaint and provide an affirmative response soon.
Best regards

Gulbhan Jamil khan

[protected]
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Jul 23, 2019
Complaint marked as Resolved 
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Gulbhan,

We sincerely regret the inconvenience you have faced. Please be assured that we are working on your concern and will get in touch with you at the earliest to resolve it.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Verified Support
Jun 22, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Gulbhan,

Our team has shared a quotation for the work to be carried out on a chargeable basis for the out of warranty units. We are awaiting for your approval on the quotation. Please reply to the same.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
 
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