[Resolved]  Daikin Air Conditioners / Daikinindia.com — Compressor Cut off in afternoon but works at night

Hello,

I have bought split invertor AC from a dealer in Mehsana in 2018. I have got compressor cut of issue from 2022 and lodged a complaint with Daikin to check. They took 690rs and told the issue is with PCB and charges will be 8200 incase of old PCB return or 9200+Labour charges incase of keeping old PCB. I denied that service because I bought this AC for 40000 and spending almost 25% more for only a PCB without any guarantee is a complete scam. I shifted to different city at the same time so forgot to raise this issue. Now again I am back to my hometown and same issue is still here. I am getting no errors in PCB and there is no issue in AC at night.

I tried contacting them via twitter and again the service guy came but was of no use. They have tried to fill the gas, claimed my compressor warranty because they tested it with another PCB and the compressor was not going on full load. Now they are telling the PCB is the main issue and needs to be ordered again and will be charged the prices I mentioned above.

I am seriously frustrated by the daikin inverter AC. Now they are providing 5 years warranty on PCB board and charging their old Customers for the same PCB issue.

I have 5 other daikin ACs all non-inverter and never faced any issue with them I was a loyal customer of daikin from many years but after this incident I have completely lost faith in this company and their working ethics are questionable.

The service guys have also helped and tried multiple ways but they are also not sure of the issue. It's only a guessing game and the consumer has to bear the expenses.
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Jun 16, 2023
Complaint marked as Resolved 
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Verified Support
May 08, 2023
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Customer(hetshah14),

We sincerely regret the inconvenience you have faced. Please share your complaint/contact number, and complete site address so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
May 08, 2023
Updated by hetshah14
Contact - [protected]
Complaint number[protected]
Address - 19, Vijayanagar society, nr aashray hotel, B.K road, Mehsana-384002
Verified Support
May 10, 2023
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Customer(hetshah14),

Thanks for sharing the requisite details with us. Please be assured that we are working on your concern and we'll get back to you soon with an update.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Feb 13, 2024
Updated by hetshah14
I'm writing to share my ongoing experience with a compressor cut-off issue in my Daikin inverter AC. Despite initially raising a complaint on last year and providing all necessary details, the issue remains unresolved.

Several service visits resulted in conflicting diagnoses and proposed solutions, including significant repair costs for a potentially faulty PCB. This lack of transparency and inconsistent information is concerning.

More importantly, the core issue of the compressor cut-off persists, leaving me frustrated and disappointed with the service received. While the complaint was unfortunately closed on by daikin directly, the problem remains unaddressed.

I urge Daikin India to reopen my complaint and thoroughly investigate the matter. Clear communication, accurate diagnosis, and a fair solution are essential to regain my trust.

Potential buyers reading this thread deserve to be aware of my experience before making a purchase decision
 
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