| Address: New Delhi, Delhi, 110018 |
Hi Diakin,
My Name is Isha Saxena my address is 19/48 second floor Tilak Nagar New Delhi West 110018, this to bring into your attention that I have purchased Diakin Eco Inverter Split A.C model no. FTKH50RRV16 1.5T Invoice no. (DC/R-1738/2016-17 ) on 22 may 2016 from the showroom Electronic Paradise (B-1/626 Metro Pillar no. 572 Main Najafgarh Road New Delhi.
I have purchased the Daikin product which was financed from Bajaj Finance within the showroom of electronic paradise, however I have faced multiple faults in the product within 3 months of purchase.
The following complaints are mentioned below:
1. The A.C stopped working suddenly, and found that the sensor on the A.C got fused, how can this fault happens so early in the brand new product.
2. The A.C is not at all giving proper cooling even at the lowest temperature of 18 degrees.
3. Recently after the engineer visits us for the 9th time, he provided us a new information that the temperature will not come down below 26 degrees and this can only be fixed when the A.C undergo for a servicing.
I mean how can a brand new product gives these many faults, moreover so early.
Also the showroom folks said to me that in case if we face any issues with the product within 1 year, the company will change the product.
I would like to say that kindly replace this faulty product with the new piece, as If I would've have been aware of the frequent issues and technical faults happens in this brand, I would have never opted for Diakin, as I was thinking that it is one of the best brands in terms of purchasing A.C, but I received great deal of disappointment.
Kindly provide me with a replacement of this product as soon as possible otherwise I would have to approach in consumer forum.
Regards
Isha Saxena
contact no : [protected]
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