[Resolved]  Daikin Air Conditioners / Daikinindia.com — defective pcb board of outdoor unit

Address: D 88 Shrinathpuram, Sonbhadra, Uttar Pradesh, 324010

I bought two daikin split ac's 1.5 ton worth 44500/- in april of 2018. And both ac's have voltage stabilisers attached to them from day 1. Yet one of the ac's outdoor unit has been shut down since last one month. Called up costumer service who suspected a fault in fan motor of outdoor unit and a order for same was placed. But it took 15days for the motor to be delivered and now when the service technician came. The motor seems to be be fine as the outdoor unit is not working despite replacing it with new motor. Hence they have concluded that pcb is at fault and have replaced the pcb worth 4014 /- + service charge worth 1000+ 18% gst.
I am so disappointed in daikin. Despite using voltage stabilisers if the pcb has shut down after using for mere few months of one summer it means that the pcb itself was faulty at the time of purchase. Else why would it not here voltage fluctuations despite a stabilisers. Never going to buy daikin again. And i don't recommend any one to buy daikin. The repair cost is high. Their service charges have burnt a hole in my pocket and it's such a slow service... Took one month to get it repaired.
My customer complaints no was"dear customer, your service request is received vide ref. No. Jai[protected]. Your unique customer id is 12361357. Thank you, daikin."
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Jul 31, 2019
Complaint marked as Resolved 
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Aastha ([protected]@),

We sincerely regret the inconvenience you have faced. Please be assured that we are working on your concern and we will get in touch with you at the earliest to resolve it.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Verified Support
Jun 29, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Aastha ([protected]@),

We understand that your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
 
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