[Resolved]  Daikin Air Conditioners / Daikinindia.com — inverter ac

Address: New Delhi, Delhi, 110024

I have 3 inverter ac (Model atkp50qrv16) bought in feb-march 2016.

I was having a problem with one of the ac and when i called your customer care with the error code (F3), i was given their number (Aircare e-138, amar colony lajpat nagar - iv new delhi - 110024 ph: +91-[protected])

When i spoke with mr. Sanjeev kumar (Ceo) he told me he would get back to me as his technicians were not available at that time. Later in the day, i got a call from[protected] on monday, 28th august 2017 from some person that a technician would visit me on that day and charges are 650 + 18% gst (It should be 400 +18% gst as per your customer care).

However, no one visited me that day after repeated calls and assurances. On 29th august a technician visited me and not knowing anything about a inverter ac told me, either this is wrong or that is wrong (I showed him the error code f3). When i spoke to the person on[protected] and told him that visit charge is supposed to be 400 +18 gst, he told me "emergency case ka yahi hota hai" however he told the technician to take 550/- which i paid as just wanted the ac to get fixed. He also told me that if someone calls you, please say that your ac is fixed as i had told him that i have spoken with daikin customer care and have lodged the complaint for the ac with them vide ref no. Del[protected] which i trusting them did (Cancelled call)

Till date my issue is not fixed and i would like to seriously complain about the above mentioned persons. I hope some serious action will be taken against this malpractice and breach of trust by overcharging against such service partners of yours. They are a disgrace to your company and i will be raising this issue to the highest level.

Bunch of frauds milking the customers who have faith in the brand.

Samrat soni
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Oct 11, 2017
Complaint marked as Resolved 
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Verified Support
Sep 01, 2017
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Samrat Soni,

We sincerely regret the inconvenience you have faced. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it

Thanks & regards,

Customer care Team
[protected]@daikinindia.com
[protected]/[protected]
 
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