Daikin Air Conditioners / DaikinIndia.com

[Resolved] Daikin Air Conditioners / Daikinindia.com — no response from customer service moon air last 3 months

nimish1975

from Ahmedabad, Gujarat

May 24, 2019

Address: C/3 RATNADEEP CHAMBERS ,OPP DR AMRISH PARIKH HOSPITAL, Rd,, Old High Court Road, Shreyas Colony, Navrangpura, Ahmedabad, Gujarat 380014, Ahmedabad, Gujarat, 380014

Since last 3 months, service provider moon aircon unable to solve issue

I request change of machine or refund the money

Dear sir i purchased
Daikin split ac model : dtl50cv 1.5 t (In warrnty)
Bought from dealer : fourth dimension solution
// date:[protected]
Complain numbers : ahm[protected][protected]
Ahm[protected][protected]

All complains handled by : moon aircon, ahmedabad (Daikin service)
Concern person from moon aircon : mr. Manish, mr. Jaffar [protected]

Machine is in warranty period
I have problem of bad smell-odour from my a. C around 3 months & my problem is not solved by the service provider 'moon aircon'.

1. Complained report as per attached on 27.3.2019 where clearly indicates problem is pending.
2. Complained report as per attached on 14.5.2019 where clearly indicates problem is pending & send to ho for further reference

No followups has been done since then from moon aircon & service is terribly zero. According to last talk cooling coil needs to be changed but past 3 months they have not done anything. Reason can be heared cooling coil not in stock. But since 3 months it can be procured from anywhere in india
Moonair person mr. Manishbhai also not picking my phone.
Really feel depressed seeing such a service from daikin.

Request for full money back or change by complete new machine.
Hope a kind & good response.

Attached complain reports as proof..
Sapna / nimish vora

+2 photos

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Jul 23, 2019

Complaint marked as Resolved

Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.

Verified Support

May 27, 2019

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Sapna,

Thanks for sharing the detail with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]

May 28, 2019

Updated by nimish1975 28.5.2019
Problem cant be solved so i prefer full refund. ( 3 months old problem)

Today again service engineer came and they have changed my cooling coil.
But the problem remain the same..
Even the service engineer noticed it & mentioned that bad smell is coming.

Now from 3 months my complain is unsolved.
I request full refund of my money as the problem cant be solved.

Thanks
Sapna Vora.

Verified Support

May 29, 2019

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Sapna,

Sorry for the inconvenience caused. Our team is still working on your concern and will get in touch with you soon.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]

May 29, 2019

Updated by nimish1975 29.5.2019 11.00 PM
DEAR SIR

Till above date & time no one from your side contacted me for my refund amount
I have waited a lot as my further messages already convey.
Sorry but now I think now its high time for me to move forward towards some legal deal in consumer court and social media as this is total harassment for me..
Such a Big company cannot Refund for a single defective piece..
All documents related to my problem not solved since last march'2019 have already uploaded here & emailed to you at [protected]@daikinindia.com

Please don't give lingering messages that someone will contact you & make the case lingering on this forum
Give some solid answer..

Thanks..
Sapna/Nimish Vora

May 31, 2019

Updated by nimish1975 31.5.2019 3. 00PM

VERY HOPELESS SERVICE FROM DAIKIN & NO POSITIVE MOVES FROM DAIKIN.
No favorable soultion seems to be turning out...
LASTLY I WILL GO FOR LEGAL ACTION & MEDIA...

Sapna/Nimish Vora

Verified Support

May 31, 2019

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Sapna,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]

May 31, 2019

Updated by nimish1975 30.5.19 9.29pm
Dear sir,

I don't know why such a long time has been taken for such a small issue.
Will share all details now on social media From this forum as now my patience is on end...
I again request company to refund my money...
Since March 2019 my complain is noe being able to solve so I want full refund now...

Sapna-Nimish Vora

Verified Support

Jun 03, 2019

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Sapna,

We understand our team got in touch with you and shared all the requisite information. Furthermore, we would request you to get in touch with the dealer for a refund.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]

Jun 04, 2019

Updated by nimish1975 04.06.2019 6.52 pm

MOST HOPELESS REPLY FROM YOU

As per discussed on con call with Daikin and your sub dealer/Channel partner you have mentioned the
process for refund of my money.

But I let you know that your Daikin Sub dealer/Channel Partner(Fourth Dimension Solution) is
not ready to accept the process suggested by you in any case.

Now I am a customer of Daikin on first level & your channel partner/sub dealer is just
a means of purchase. Daikin & Fourth Dimension solution should mutually decide & present
me my refund.

Too much time has been taken for such a small matter & I have lost much of my working
hours in this matter which none of you will compensate.

So my case remains on desk & with no use of my air conditioner from 13 March- 31 May
i.e (Full Summer Season).

Please give me a favorable reply from your side with both of your mutual understanding.
I don't now bother to me mediator between you two.I am only concern with my refund.

I again request last time to both entities here to give me a favorable solution
till tomorrow evening or else I have to move forward to legal & media as there is no
my fault in this entire issue.

If I have purchased the machine from Amazon/Flipkart, you will tell me to take refund from
them.This is such a hopeless reply.

Thank You
(Sapna-Nimish Vora)
[protected]

Jun 07, 2019

Updated by nimish1975 07.06.2019

No response on this board also so seems company is not interested to give service & reply to customers.
Company is Helpless & do not have any liability towards customer statisfaction.
Surely also take all the above conversation starting from 24th May 2019 to media & consumer court.

Thank You
(Sapna-Nimish Vora)

Verified Support

Jun 07, 2019

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Sapna,

Apologies for the inconvenience. We have re-escalated your concern to our team and will get in touch with you at the earliest.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]

Verified Support

Jun 21, 2019

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Sapna,

We understand that our team got in touch with you to share the requisite solution for your concern but we didn't get the permission to proceed further. Feel free to get in touch with us if any assistance is required.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]