Daikin Air Conditioners / DaikinIndia.com

Daikin Air Conditioners / Daikinindia.com — Poor Quality AC

Rkdk

from Kolkata, West Bengal

Jun 14, 2022

Address: Taj Paharpur Apartment, 31 & 32 Shibnath Satri Sarani, Block - E, New Alipor, Kolkata - 700053

I have bought an AC 1.5 T inverter type of Daikin in Feb 2021. Presently as informed by your authorised service technician that the PCB is not working and as a result the Fan of outer unit stopping frequently. As a result cooling inside the room is being affected. Service Team also informed that they don't have the PCB readily available. It may take at-least 7 days to get the materials and will cost around Rs. 9000 to 10000.00.
Considering the above facts I have the following questions -
1. Being such a renowned brand how such poor quality AC, Daikin is selling.
2. Why as a customer need to spent such huge amount only after one year of buying the AC.
3. Why such parts are not available with the Service Team.
4. Why I shall suffer with inconvenience occuring due to faulty AC.

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Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2022

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Rkdk,

We sincerely regret the inconvenience you have faced. Please share your complaint/contact number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]

Jun 15, 2022

Updated by Rkdk Dear Sir,
With reference to your response requested to note the following -
Contact No. [protected]/ [protected]
Address: Taj Paharpur Apartment, 31 & 32, Shibnath Sastri Sarani, Block - E, New Alipore, Kolkata - 700053
Dealers Name: Raipur Electronics Pvt. Ltd., 64, Diamond Harbour Road, Behala, Kolkata - 700034
Invoice No. BLW/ SA2021/ 01154, Dated[protected].

Requested to review the same and hopr for your earliest action.

Thanks & Regards,

Ranajit Kundu

Jun 23, 2022

Updated by Rkdk With reference to my last post dated[protected], unfortunately no response so far from Daikin team. Neither any response through nor repaired yet. As a result, I am suffering since[protected]. Such poor service is just not expected from Daikin like brand. I think I should move to consumer court now.

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Comments

Rkdk

from Kolkata, West Bengal

Jun 15, 2022

Dear Sir,
With reference to your response requested to note the following -
Contact No. [protected]/ [protected]
Address: Taj Paharpur Apartment, 31 & 32, Shibnath Sastri Sarani, Block - E, New Alipore, Kolkata - 700053
Dealers Name: Raipur Electronics Pvt. Ltd., 64, Diamond Harbour Road, Behala, Kolkata - 700034
Invoice No. BLW/ SA2021/ 01154, Dated[protected].

Requested to review the same and hopr for your earliest action.

Thanks & Regards,

Ranajit Kundu