[Resolved]  Daikin Air Conditioners / Daikinindia.com — raising a loud noise and vibration in outdoor unit of air condition.

Address: 12th Floor, Building No. 9, Tower A, DLF Cyber City, DLF Phase-III Gurgaon Gurgaon District Haryana India - 122002, Gurgaon, Haryana, 301001

I purchased daikin split ac on[protected] from dealer tamanna enterprises alwar with one year warranty. After 2 months of purchasing the product in month of may, i started facing problem of loud noise with vibrations in outer unit of ac. I made a complaint on 14 may 2017 to daikin customer care and after 3 days engnineer came and repaired it temporarily. After 5 days again problem started and then i again made a complaint to the company. Then again engineer came and replace the fan of outer unit and problem disappeared temporarily. After 10-11 days i started to face the same problem again and then i again made a complain regarding it the company and they brought the unit with him at workshop and after 10 days outer unit was returned back to me with again temporarily resolve issue. And again after 20 days again the issue started. I requested the company many times to replace the outer unit but they denied with the reason that warranty period has been over. I want new replaced outer unit for my ac because i paid 40, 000 for new ac and a defective product was supplied to me at the time of purchase and also i started to make complaints to come this issue into company's notice with in the warranty period. Thats why i need new replaced outer unit for my ac.
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Jul 26, 2019
Complaint marked as Resolved 
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
May 16, 2019
Updated by Umeshchaudhary
my mobile no. is [protected]
May 16, 2019
Updated by Umeshchaudhary
Dear sir,

My contact number is [protected]. My Address is B-4, janta colony, mungaska, alwar (Rajasthan) pin code-301001. and the Dealer name from that i have purchased is Tamanna Enterprises, 150 jai complex, road no.-2, alwar (rajasthan) and Dealer's contact no. is:- [protected].
Verified Support
May 18, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Umesh,

We sincerely regret the inconvenience you have faced. Please share your complaint/contact number and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
May 19, 2019
Updated by Umeshchaudhary
My contact no. Is :- [protected]
And the dealer name is:- tamanna enterprises, 150, road no.-2, first floor, alwar, rajasthan[protected]
Verified Support
May 20, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Umesh,

We are unable to fetch your details. Please share your complaint/contact number with us at http://bit.ly/2EjdRfS so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Verified Support
May 22, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Umesh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Jun 10, 2019
Updated by Umeshchaudhary
No, my issue has not resolved yet, the daikin has not taken any appropriate step to solve the problem.
sir, Actually daikin dont want to solve my problem, they always tried a temporary solution in my issue. After complaint of 16 may the came to my home and again brought outdoor unit at workshop and done something in that and next day unit installed again. after 10 days it started noise again as like earlier. They have inserted some pieces of rubber in b/w different parts of outer unit so it has resolved for 10 days but now its like earlier. It is raising noise continuously .
Sir, again am saying that daikin has given me a defective piece. Now they are trying to resolving it temporary.
sir i am sharing some images of outdoor unit what they have done to repair it.
The only solution of this is to replace the outdoor unit. please try to resolve my problem sir.

Jun 10, 2019
Updated by Umeshchaudhary
sir, i am facing this from problem from last 2 years and 3 months but daikin has not resolved my issue. they have not taken it seriously. they tried only for temporary solution. total 17 visits have done and 2 times they brought outer unit at workshop but still the didnot come to that what is the actual problem. please its my humble request to replace my ac. daikin have cheated me.
Verified Support
Jun 11, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Umesh,

We sincerely regret the inconvenience you have faced. We have re-escalated your concern to our team and will get in touch with you at the earliest.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Verified Support
Jun 18, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Umesh,

We hope that your concern is resolved. Feel free to get in touch with us in case further assistance is required.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Jun 20, 2019
Updated by Umeshchaudhary
Dear sir,
My concern has not resolved completely, the engineer has repaired it temporary outdoor unit is still vibrating.
Engineer said that The alignment of fan of outdoor unit is getting imbalanced so the unit is vibrating. he said to that we will change the fan blade of outdoor unit then the problem will solve and it will take 10 to 15 days. I am waiting for fan blade. i hope it will come soon.
Verified Support
Jun 22, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Umesh,

We have re-escalated your concern to our team. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
 
1 Comment

Comments

My service request ref. no. JAI[protected]. My unique customer id is 11111551. Thank you, Daikin.
Daikin Air Conditioners / DaikinIndia.com Customer Care's response, May 21, 2019
Verified Support
Dear Umesh,

Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Regards,
Daikin Team
Customer Support Mail ID: [email protected]
Or SMS : <DAIKIN> / Give missed call on 9210188999
Call Us: 18601803900 / 011-40319300

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