[Resolved]  Daikin — terrible after sales service of daikin

Address: New Delhi, Delhi, 110024

Dear sirs

When a customer buys a reputed japanese branded air conditioner, daikin, the least any customer expects is a decent after sales service.

Our split aircon has not been working for past few days, our complaint number is 21718136

Despite numerous calls and follow ups, nothing is being done.

In the high heat, if one doesn’t use the ac, when would one use???

It just shows bad management which one expects the least from a reputed japanese brand.

It’s an extremely disappointing experience and plan to address this issue in the consumer forum.

Regards
Manish
D115, defence colony
New delhi

Mobile :[protected]
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Aug 29, 2019
Complaint marked as Resolved 
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Manish,

We sincerely regret the inconvenience you have faced. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Verified Support
Jul 29, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Manish,

Our team visited at your premises and found ODU PCB faulty, the same has been replaced and after that, it has been found that there is a leakage in the evaporator coil. To fix the issue ODU PCB and evaporator coil need to be replaced but you are not ready for the same. Kindly get in touch with us in case any further assistance is required.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
 
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