DTDC Courier & Cargo Complaints & Reviews

my courier no:[protected]..i not yet recived my courier from 27.07.09. from chennai.I make so many phone calls to chennai office, trichy office. but there is no single responce from ur side.then i make phone call to coiambatore office. they give me a mobile no. but that noumber also fully ringing...
some staffs name also i know...pls take immediate action .i am totally upset because of your people's.
pls don't cheat the coustomers.from chennai to mannargudi just 300 km only

From:
"[protected]@dtdc.com" <[protected]@dtdc.com>
Add sender to Contacts
To:
manishbirla...

Dear Sir,

We regret for the inconvenience caused to you in this regard .I have informed our Mumbai office to get in touch with you for detailed explanation in this case .

Thanking you and Assuring you of Our Best Services .


Regards
Sunitha
National Co Ordinator DTDC PLUS/BFSI
Chairman's Office
M:[protected]

manishbirla...

01/07/2009 12:38
Please respond to
manishbirla...

To
[protected]@dtdc.com
cc

Subject
Re: Fw: [Fwd: Refund of DTDC Service Charges & My Consignment value]

Dear Madam,

Its been more than a month now. I would like to know the progress of this case.

With Regards,
Manish

--- On Sat, 5/30/09, [protected]@dtdc.com <[protected]@dtdc.com> wrote:

From: [protected]@dtdc.com <[protected]@dtdc.com>
Subject: Fw: [Fwd: Refund of DTDC Service Charges & My Consignment value]
To: manishbirla...
Date: Saturday, May 30, 2009, 3:46 PM

Dear Sir,

We acknowledge the receipt of you mail ..

Our Mumbai Office has taken up this case and in the provess of investigating .Request you to kindly bear with us and we shall update the final status shortly .

Regards
Sunitha
National Co Ordinator DTDC PLUS/ BFSI
Chairman's Office
M:[protected]

----- Forwarded by Sunitha/DTDC on 30/05/2009 15:48 -----
"[protected]@dtdc.com(Mrinal)" <[protected]@dtdc.com>

29/05/2009 21:24

To
"Sunitha (National Co-Ordinator BFSI)" <[protected]@dtdc.com>
cc
Subject
[Fwd: Refund of DTDC Service Charges & My Consignment value]

-------- Original Message --------
Subject:
Refund of DTDC Service Charges & My Consignment value
Date:
Fri, 29 May 2009 15:45:51 +0530 (IST)
From:
manishbirla...
Reply-To:
manishbirla...
To:
[protected]@dtdc.com, [protected]@vsnl.com, css.[protected]@dtdc.com, css.[protected]@dtdc.com, css.[protected]@dtdc.com
CC:
css.[protected]@dtdc.com

Note:- Printout of this letter can be obtained from the attachment sent with this email.

Dear Sir,

I am a customer of DTDC through Borkar Enterprises located @ Jogeshwari East, Mumbai. The firm incharge is Mr. Mahesh ( Mobile No. [protected] / Landline no.[protected]. I had sent a Philips 17" CRT Monitor to one of my customers in Hyderabad last year through DTDC which was successfully delivered by your company in time. Thinking that i would get the same kind of quality service, i had sent another consignment for delivery to another customer in Ramchandrapuram town located an hour’s drive or two from Hyderabad, in the same state of AP.

However this time i am not at all happy with your services.

It is a *dtdc plus* service with consignment number D01090502, booked on Saturday, 7th February, 2009. It was supposed to reach the next week around 10th (Tuesday) or 11th (Wednesday) February. The consignment was a Lexmark All-in-one Scan / Copy / Fax / Printer, 2 yrs old valued Rs.2000, @ the time of auctioning it to my customer Mr. V.V.V.Saibaba in Ramchandrapuram. It was packed in a modified Sony Home Theatre Carton. This customer originally planned to buy a new Printer for his children, but due to last minute Budget constraints, buyed my printer.

But it hasn't reached till date.

For reasons / explanation, i called up Mr. Mahesh and he said that the consignment seems to be stuck in some random inspection-octroi checking done @ a tollgate in / near Hyderabad. After a few more follow-ups he referred me to Mr. Anand ( Mobile No. [protected] ) of DTDC Mumbai, who had been to Hyderabad for the same problem. The truth was, that in a group of 47 consignments, 7 were missing OR not picked up by your fellow personnel from Konark Express @ Secunderabad railway station. Out of these 7 consignments, 1 of them was mine.

Your Hyderabad office branch seems to have filed a FIR, after a letter of request was drafted & presented to GRPF @ Secunderabad station. I have that letter Xerox copy bearing a GRPF receipt stamp with a signature & some 1st week of March date, but surprisingly this DTDC drafted letter doesn’t have any reference number & date, which official letters usually have on their letterheads. I doubt & hope this letter is not a fake one, specially drafted for me !!!

But, I don’t have the GRPF FIR Report copy.

I got a envelope containing this letter somewhere on a weekend in 1st week of April, physically from Mr Mahesh, because he himeself had been to his native place for 10 days in 2nd-3rd week of March & another 3-4 days weekend Off in Panvel. He is the sole in-charge of Courier services in his own firm. So a follow-up with him was a little bit difficult. He stated that this kind of problem has happened for the first time in his business & he himself is not sure of the DTDC documental procedure.

Along with this letter, I got a

1. Dot Matrix Printout Draft letter for DTDC Refund, stating that the consignment was successfully delivered but not in time whereas in reality from above, it hasn’t even reached your Hyderabad office, so forget about time commitment & delivery.

2. A Dot Matrix Printout RECIEPT / CREDIT NOTE is also attached alongwith.

It seems that the Draft Letter for DTDC Refund body matter should state the correct reasons, for which either you have to send me the letter / form @ my physical mailing address OR let me know from where I can download it ( from the DTDC website ). I will get Mr. Mahesh’s signature & his firm seal on this letter / form, if required & submit this letter with other documents, directly to DTDC office, instead of getting it done through Mr. Mahesh. Please let me know the process of submission.

I was not sure of the Timeframe in which I am supposed to respond, because I was fedup of the lengthy process from your side.. However most of the time of 3 months have been eaten away from your side, so I would like you to Refund me the service charges amount of Rs. 516 + the price of my printer Rs.2000 ( for which the invoice sent to the customer is attached ) which I have to pay back to my customer. I would also like to know the timeframe for getting this refund & whether it will be by Cash / Cheque.

I am also not sure, whether your Mumbai or Bangalore office will grant me the Refund, so by default, since your Bangalore office is the main Branch, this letter is addressed to it.

This time, if I don’t get any positive response from your side, not only will I ever use any of your services, but also would stop recommending your service to any of my personal & business contacts.

Awaiting your speedy response,

Thanking You,

With Regards

Manish Birla

A courier was sent in DTDC courier located at SDA MARKET, DELHI to State bank of India, Sahakarnagar, Bangalore vide shipment number Z94293162 on 27 Jul 09. Even on 10 Aug, after 15 days, the consignment is still not delivered. On enquiry on 10 Aug 09, the Bangalore office said they just despatched it to the bank. The important documents on House appears to be lost in transition.
DTDC is supposed to be a internationally acclaimed courier but the Delhi office was very arrogant and refused to divulge reasons for delay.

Hi,

I sent a courier through DTDC with the way bill no. B55123178.It was rakhi which was sent.But till now thecourier did not reach the place. It was couriered from Bangalore to Delhi.The online status shows that it reached Delhi the very next day. After that the courier agents were playing passing passing between the two-three courier offices in Gurgaon itself.I dont know what for they ask to mention the contact number.Noone called on the given number informing that the courier has reached.Moreover, after tracing down on net when we went to take the courier, we were told it has been moved to so and so office.This passing game is still being played. When launched a complain they came to a solution saying that the address is not valid, an AIR FORCE address(thats where the courier was sent) is not valid.

I am highly dissatisfied with DTDC courier service. I had sent a courier of gifts for Rakhi to my relatives in Lucknow on 3rd of August. But the parcel has not been delivered as yet. The number is Z96265786. DTDC promises the delivery on next business day. It seems to be highly unreliable courier service. Its help line numbers are not working. Its tracking link was also not operational yesterday. The poor customer is left with no information.br...

consignment no z93405325 dated 25 th july 2009 booked at ludhiana centre of punjab has been lost by the local delivery boys of janak puri centre. this shows how careless are these delivery boys. janak puri franchise not cooperated on its own. it did not felt their responsibility to inform the concerned. i had to part with large amount on account of telephone calls just to fifnd out that the consignment has been lost by the local janak puri franchise of dtdc(c4e/361, janak puri, new delhi 110058). WILL DTDC COMPENSATE AND REIMBURSE THE MATERIAL/MENTAL LOSS?

The parcel was not delivered by the courier service. The parcel has come to the dtdc branch sec -17 gurgaon and after giving the information it has been sent back to sec 14 office. When i approach there they have already send back the parcel to delhi office when i have asked to delhi office after 2 days they have told it has not been recieved in delhi office. I have called several times talked to different officials but they have only provided me just another contact no but no one has given me the proper status of my parcel.

Consignment no-B55123178

Despite paying for the two-day delivery service to DTDC, my Rakhi was not delivered to destination after 6 days. My tracking no. is Z95930902. DTDC do not care at all about the sentiments of common people and are just a money exploiting company. The tracking information also is showing wrong destination despite of the correct PIN no. I wonder if they will deliver it at all. Strict action should be taken against them. The data shows that this is the 95th complaint against DTDC. I am wondering what the consumer complaint forum is doing about it. I would like to get compensated for this inconvenience that they have created to me and my family.

I request you to take it very seriously, else this site will just become a place to express anger with no results.

Thanks
Aloke

I have booked a Courier through DTDC Dtd. 28 - 07 - 09 from Jamshedpur to Gaziabad . Till date it has not reached to the destination and Tacking detail is showingstatus " in transit " . The Jamshedpur Branch office informed that they are not responsible for not delivering the material @ gaziabad becouse they have released the consignment to Gaziabad. Even the person piking the phone had Informed not to disturb as he is busy with other important work. The Phone No. of Gaziabad office has not been mentioned in Tracking detail Column of DTDC site .

I have sent several request letters ot M/S DTDC, but It is really surprising that courier company is not replying any of the mail.

Please let me know where i can log my complain and claim for the compansation.

Dear Sir,

I had booked one packet containing RAKHI from Dehra Dun office of this company on 04/08/09 under thier DTDCPLUS SCHEME.THE SAID PACKET CONTAINED RAKHI TO BE DILIVERED TO Mr.Amitabh Ojha at His Greater Noida home address.The counter clerk had adviced me to book this packet under this DTDC PLUS scheme to ensure delivery on 05/08/09 i.e. the date of RAKHI FESTIVAL.INSPITE MY FOLLOWUP THEY COULD NOT GET THE DELIVERY DONE TILL THE TIME OF LODGING THIS COMPLAINT.THIS IS THE CASE OF COMITTING FRAUD WITH ME BY THE COMPANY AND I DESIRE TO BE COPENSATED AS UNDER BESIDE AN APOLOGY FROM THE COMPANY FOR HURTING MY SENTIMENTS.
Courier fee 100/-+cpmpensation for mental agony for hurting my sentiments 10000/-+expenses100/-

R.K.OJHA
135 Kalidas Road Dehra Dun

This is to inform you that a DOCKET NO.Z93974814 [RAKHI] was booked by DTDC from ambala on 31/07/09 for NEW DELHI and surprisingly it was not delivered till 05/08/09 RAKSHABANDHAN DAY which shows that their services are very poor.

On 28/07/09 i have sent a parcel from coimbatore to Kolkatta. I have booked in Vysial Street agent. The parcel was fully covered twice one with a gift wrap and a Brown warp on top of it and sealed with Brown Tape in all the sides. The weight of the parcel should be not more than 300Gms. I was suprised the agent did not ask what was inside and he charged only Rs.25/ As far as i know other courier charges around 75 to 100 Rs. He filled the receipt and gave it to me but he dint take my signature. I told him that i did not sign but he said that its not at all necessary but i asked again and also showed him the coloumn in which i need to sign and it says consignor's signature. He said he usually doesnt take them. After asking 3 times i left with suprise and satisfaction that he only charged Rs25. The AWB no is T34744920. Later in the night i checked in web it was showing in transit. But after 3 days when the parcel was delivered neatly packed but when we open it was empty and also there was a crack on side where we open the box. Note the crack was not on top or bottom but in the side. I made a feedback complaint to Dtdc in website and received a reference number FDB0028251. But i dint not receive any receipt of my complaint. The value of the good lost was Rs. 350/- Kindly look into the matter.

sir,

1. I booked one parcel on 29th July containing 2 sets of kids dresses(4 items in total) costing Rs 750/- for my niece.
AWB no. Z 95753574 adressing Bidisha Roy located at Midnapore - 7211101. Till date it is not delivered.
DtDc local office at NBCC place, lodhi road is not responding either.

2. the other parcel was booked on 31st July containing one set of kids dresses(2 items there in) costing Rs 400/-
AWB no. was Z95751887 adresses to Mr P.K.Roy Indian Oil office at Noonmati, Guwahati 781020. from same Dtdc branch at Lodhi Rd.

Plz help me.

Dear Sir/Madam,

I am Rajesh kumar ex-employee of DTDC COURIER & CARGO CO LTD., DATE OF LEAVING THE CO .-1ST OCT 2008, working place -patna, i had applied for PF money (Dated -05/02/2009) but 5 months after
till not clear my PF money, Please help to solve my problem.Details are given below
PF account no is KN/BN/3477/3703

Thanks & Regds
Rajesh kumar
Mo-[protected]

hi,
this is really to be taken serious
Shipment no. U20494019 was given at a wrong place and person.
my address is lane no. 10-B, and the courier was given to a person in lane 11-B
my mobile no. was already there on the label.. but i guess the courier guy did not have time to call me..???
i got a call from the person to whom it was given.. saying that he has received it.. and to collect it fro him...
when i received it the package was torn..???
my question here is do not the DTDC person verify the person who is supposed to receive the courier.
if it woud have been any other valuable apart from my study books.. i would never have got it back..
this is supposed to be taken seriously..
the label on the courier reads DELIVER BY HAND ONLY.
here the case is completely different it was not only delivered by hand but only to a wrong address, without calling the mobile no. mentioned on it..?? to completely different person..
please take care.. and a action is supposed to be taken..

Dear Sir/Madam,

I am very depressed why the PF people are not clearing my provident fund since it is 1 year of leaving the organisation. Even I have complaint to the grievence Cell . . I was working in DTDC COURIEER & CARGO CO LTD.in patna branch . My details are...
PF.ACCOUNT NO-KN/BN/3477/3703, note that the said form has been deposited at PF office, Bangalore on 17/03/2009.Please help to solve jthis case...

Thanks & Regds
Rajesh Kumar
Mo-[protected]

I had booked my courier thru' a booking centre of DTDC called Mukta Enterrises (MF844), Thane which has contact no.[protected] on 20TH JULY, 2009 PAYING RS. 80/- to Mangalore (bearing a POD No.M[protected]. But till date (i.e 27th July, 2009) my courier hasn't reached the destination..i.e. Mangalore and I have not been getting any proper response from DTDC's Mukta Enterprises.

They have charged me Rs. 80 / and I being a consumer has agreed to pay that price coz of the urgency involved in delivery of document . But unfortunately, there is a breach of contract from DTDC's side. While I call the number am told that courier goes to Bangalore from Mumbai and then to Mangalore...which itself was a very hilarious reply . A a sensible logistics company would never work backwards in terms of their logistic route.

I beleive that DTDC is ROBBING millions of CONSUMERS in the mane of courier by charging Rs. 80/- and giving a delivery that is far worst than a normal postal service. As you all know that my document if sent by an unregistered post would have only cost 20/- (for that size) and would have reached Mangalore within 5 days.

Hence, this is a sheer case of Cheating & money making racket by DTDC Courier& Cargo Limited. I would hence ask consumers to be beware of such companies and stiop using such company services in future.

I had dispatched a gift item (worth Rs. 3000) through DTDC from Indirapuram to Kolkata(Lake Town). It was dispatched on 22nd June, 2009 and received on 23rd of the same month. The package was opened by the receiver in the presence of the delivery man and the item was found missing, though the inner and outer package was seemingly intact. A complaint was lodged by the receiver then and there.The agent at Indirapuram (One Stop Shop) had never inquired about the contents of the package at the time of dispatch but after I reported the loss, he expressed doubt about the existence of the item inside the packing and denied any responsibility. A complaint was lodged with the Ghaziabad Incharge, DTDC, Mr. Pandey. But it has yielded no results.

from Amit kumar Mishra A-199, NEHRU VIHAR GALI NO.4, KARAWAL
NAGAR ROAD, DELHI-110094 to Director Operations DTDC.
A courier was booked by National Stock Exchange of India Ltd from your Bombay Br. vide No.
Z88777395 on18/04/2009.The said courier is reported to have been sent to your
karawal nagar Br.at Delhi on 22/04/2009 by your Delhi Br. So far I have not
received the courier & your Delhi Br. is not attending to my complaint which is lodged
with them vide no.202 dated 15/07/09.please look in to the matter & reply soon.
Please note that in case you fail to deliver the courier immediately which contains
original certificate, I shall be forced to file a case against the DTDC for damages
and I may also consider giving a news article against DTDC in prominent news papers.
Thanking you.

An Important document (CBSE Rank Document) required for my daughter's Admission into NIT's was couriered from DTDC (Plus) Branch, Gajuwaka -Visakhapatnam-Andhara Pradesh on 29th June'2009 at 10:30 AM...Vide Consignment Number.V01702940, We were informed by DTDC staff that the document will be received at the destination (Surat) within 48 hours...Even till today ( 13th July'2009) DTDC staff could not trace this document/consignment and was not delivered to my address at Surat...The last date of Admission was on 5th July 2009 ( 1st Round) ...It was surprising, that reputed Firms like DTDC handles important consignments so casually..???...Please suggest, what actions I can take againist DTDC for not fulfilling the contract terms (timely delivery) and lost Consignment..?? I am attaching an acknowledment from DTDC
Quote

"Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you . Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.

We do hope that we are able to restore your faith in DTDC.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

Nagaraj.V
Customer Support Supervisor.