DTDC Courier & Cargo Complaints & Reviews

This complaint is in reference to a courier which was booked with DTDCPlus Docket no V01677228 on 25th June from Indrapuram Ghaziabad U.P for Dharamshala. The packet contained application form for govt job as a doctor for my wife . The last date of the same was 28th of June.

we got conformation from DTDC representative that it would be delivered next day without fail in case we paid more and booked it under DTDC Plus. The packet was not delivered till 29th evening 5pm.but was rightly refused by the recipient .

We have still not got the packet back .The last date was again extended but due to your negligence we have again missed it.
I tried to contact every one whom i could but no body helped i called

Mr Jitender sethi [protected]
Mr Mohit Yadav [protected]
Mr Pandey [protected]
Mr Pawan [protected]
Ms Premela or premlata
Ms Sofia
Mr Nagraj last three from corporate office.

but all this was useless everyone asked for time but no one responded. responsible in case the documents are mis used .Pls help us. i wrote mail to them as well but as usual no response.

Rgds
Rahul
[protected]

COMPLAINT :POOR SERVICES: DELAY IN DELIVERING CONSIGNMENT: Shipment No.: Z93190210

People are ignorant and giving unjustified reasons.

After also paying special charge for safe delivery my courior not been deliver to me yet, the courior along with some importent doc was delivered from kolkata to me at bangalore, even they convinced my sender that it will safely deliver to the recipient safely within one days but alredy over, even after enquary they are also claiming that they had delivered the same already but me, whom they ware to deliver no received then how they are showing successful deliver? My courior docket no is- V01706432, How they can so irresponsible that can handover to anybody else may be road beggars, without knowing me?

Atanu Biswas ([protected])
C/o Simplex Infrastructures Ltd
Brigade Metropols, Whitefeild Road
Garudacharpalya, Mahadevapura Post
Bagalore- 560048

CONSIGNMENT NO. - k35264609 COURRIER FROM PATNA TO DELHI SEND ON 27/06/09 NOT RECEIVED YET

Dear Sir,

I submitted a packet to send to USA on 24 Jun 09 to one of DTDC branch in BTM LAYOUT, 2ND STAGE, BANGALORE. They collected the charges and packet of some essential medicines to send it to my Brother staying in Madison, Wisconsin, USA, along with the Doctors valid prescription and purchase voucher.

There committment was to deliver the packet within 4 days of time. Which did not happen.

I tried to track the Airway Bill - N92582041 for that packet from their website on 27 Jun 09 and did not get any information for that. Since then I have been calling repeatedly and writing emails to their customer service department and they are simple keeping on liying that this will be updated in next few hours and delivered in time.

I have talked to one of their customer support executive -"Divya"- ph[protected], and she has given same kinds of false committments but written a couple of email also to me asking me the same quostions again and again even after receiving the the scanned copy of the billing receipt.

Please do the need ful.

Thanks and regards,
Sitakanta Acharya
[protected]

I sent a parcel containing 3 half-sleeved shirts from Hyderabad to Amritsar using the elite sevice of DTDC. The parcel was sent on 7th March 2009 (Consignment number:H[protected]. It was received on 13th March 2009. But one shirt(costliest one - Van Heusen) was missing. I have emailed all the concerned people regarding the matter but NO step has been taken. On calling their number, they just keep transferring the call from one point to another.
Is there any solution to this. The authorities at DTDC are not at all bothered for the security of customer's items. This is like stealing the items we entrust them with.
Please provide justice to this. The cost of the shirt was Rs 1500/- and it is in no way a less amount.

Dear Sir,

I Bhaskaran S availed the services of DTDC for sending a parcel (Weighing - 275 Gms) to Bangalore from New Delhi (POD *Z91928510*).

The services were availed on 22/06/2009.

The courier was received at Bangalore on 24/06/2009 at 12:30 PM.

When the courier was delivered at Bangalore my sister found the package was tampered with & some of the items have been stolen.

When the courier was despatched the total weight was 275 Gms & when we received it was only 112 Gms.

This is a sheer act of irresponsibility.

I have filed an FIR & a complaint against DTDC in the Consumer Forum.

I demand an immediate recovery of the stolen items or the reimbursement of the value of the stolen goods.

Regards,
Bhaskaran Subramanian
Human Resource
Government Industry Solutions Unit (ISU)
Tata Consultancy Services
4 & 5th floor, PTI Building
No 4, Sansad Marg
New Delhi, Delhi
India
Ph:[protected]
Mobile:- [protected]
Mailto: bhaskaran.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________

I booked One computer with Scanner and CPU booked from following place to
Bhilai/Durg Pin 490009
DTDC Courier & Cargo Ltd.
Vashi(1) / MF 129
Mumbai/Navi Mumbai
Phone No. 3918 3434/8484/9494
Vide Consignment Nod 00236537 Dt.05.05.08

When booking of the consignment self visited above office and meet
Mr.Ashok Cheriyan (Mobile No.[protected]) personally requested him to
take care of consignment in proper way Unfortunately following things happened

1. Received at Bhilai with badly damaged condition of boxes and product
2. Your Bhilai office people not aware the contents in the box.
3. Your Bhilai office people are not aware whether it was Insured or
not.
4. We refused to take delivery of product
5. Your Bhilai office dispatch this consignment with transporter no
DTDC person visited along with our consignment

In-spite of given instruction and packed as per the requirement DTDC
damaged our productExpectation from DTDC
Without further delay please provide us the our product dully repaired
only from HCL or new product from HCL

In this regard i given mail up to CMD level but no one taking intrest

Best Regards
SACHIN BOKILWAR

i have booked my consignment from Ville Parle (W) (my home). DTDC courier man come to pick up the consignment on 7/4/2009 and the destination of the consignment is Colaba (mumbai). there were two shirts in the consignment and i have to return to CharagDin shirt shop situated in colaba. DTDC had not deliver for one month and they did not telling me that it has been lost. after one month they confirm with me that the parcel has been lost and i have to fill claim form with the bill of the shirts. by doing so they confirm me that at the time of the pickup i did not give them the bill of shirts so they cant give me my claim and i lost my shirts by them so i have to bare the cost but at the time of pick up dtdc has not ask me for any bill or disclouser. my advise to readers dont go to a courier company like dtdc who are not taking care of your goods.

manan

On 14th june an envelope was couriered to a wrong address. when asked for contact number or details of address delivered at, was given a reply of 'Company seal'. No number of dtdc customer care is being received. Rings going but no answer.
on contacting head office delhi, a mobile number of manager given but after first call through he has been cutting calls n not replying back.

I have sent a courier consignment from Lucknow to Muzaffarpur vide consignment no. W10020003 THROUGH DTDC NATIONAL BLUE SERVICE. The consignemnt was later on lost from their end and after many days i was told to lodge my claim for it. i lodged my claim on 06.05.2009. I was told that the claim would get resolved in a month. But noww its more than a month and no claqim has been resolved. The concerned person is giving me only false assurances. Please take up the matter a surgent and sort it out accordingly.

My brother sent a percel vide consignment no.K33347218 on 17 June 2008 and reached Gandhinagar on 22 June 2009. The DTDC center at SUMAN TOWER< SECTOR-11, Gandhinagr said that they are not delivering items at my residence. Where as, before few months a packet was delivered by DTDC at my residence. More over most of the Courier Companies delivering goods at our society and even delivered at my residence. My residence is in a prominent location of Gandhinagar( Near INFOCITY and National Institute of Design). DTDC people are always behaving like this as thy got the fame due to the callous attitude of INDIA POST.

May I hope to get a favourable reply: I now, DTDC will not pay any heed to my complain.

Mr Subhashish Chakraborty,
I regret to inform you that you as a chairman appear to be a failure in the eyes of a common customer.Your company is full of irresponsible and casual employees who need to be trained in how to deal with customers.
I had sent a parcel of new clothes to the value of 5, 700Rs from Baroda to Delhi on 10th June and the docket number was A 15479650.On 12th June it showed "out for delivery" status on net but wasn't delivered till 15th june.I made a complaint ad no action was taken.Till 18th June it showed the same status on net. When I called up customer care at Baroda the girls at desk gave me Delhi number and asked me to find it out myself.The Delhi people were disgusting in their attitude...the CP office told that it was delivered on 16th june but the proof of delivery was in the pocket of delivery boy called Vasu who was on leave.The franchise person said it was delivered on 12th june itself...
Anyway as soon as I sent out complaints your website declared that it was delivered on 18th june.The fact is that parcel hasn't been delivered.Disgusting!!!
Now delhi office says this docket number parcel never arrived in Delhi.
The employees at Baroda office never get back to me...I have to keep on calling them and after a while one so called incharge has stopped picking up my number. Baroda office customer care girls refused to hand me branch manager number whereas another person Mr Kalpesh said that there was no branch manager in Baroda and the seat was vacant whereas the fact is that Baroda does have a branch manager.
The attitude of Delhi people is disgusting.Te company seems to be a thief company instead of courier company.It was my first brush with your company and I regret it very badly.
I'll urge all the customers never to use this courier company.Go for first flight and Maruti which have goodwill and credibility.
And Mr chakraborty I demand that you make sure that my losses are compensated.
Mani

Hi,
My name is Sreekumar. I am working as a senior computer engineer in Ernakulam.On[protected]Tuesday) monring, I visited DTDC courier agecny in Padamugal, Kakkanadu, Kochi for sending one important document to my father-in-law in karunagappally. The fee was 12 RS. And my consignment number is[protected].
I thought it will take only one day to reach karunagappally.
But today is[protected]Friday). it didn;t reach the destination till now. It already took 4 days. I called the DTDC courier in kochi from yesterfay. There number is [protected]. A lady took the phone and answered that they will find the reason and call me back. I called minimum 10 times. The answer is same.
Then i called the DTDC persons in karunagappally many times. They shouted me lot. I said i will give complaints. Then he said lot of bad words.Their number is [protected].

What can i do?
Please consider this complaints

thanks
Sreekumar

I sent one courier dated on 29/05/09 from Chembur (Mumbai) to Hirakud Dt-Sambalpur Orissa (768016). While sending DTDC guy told they can easily deliver at Hirakud. But, they did not deliver their. I intermittently checked the status and when I saw that, it has arrived at Sambalpur (Distrcit Head Quarter of the district that Hirakud belongs to) I asked my father to recieve the courier from there personally. But the courier boy there denied any such arrival. Today, when my father when again went to that place, he told that, they dont have any delivery point at Hirakud so they have returned the same to Mumbai. This is a cheating! When DTDC took the delivery from me at Mumbai, that time itself they committed the delivery. Now, for the simple denial, I am in problem. I sent one important document to be signed by my parents and to be returned to me on or before 15th of june. now that thing is at stake. I request you to look into this matter. I have the reciept of DTDC which makes the evidence. If you are not taking any action then I will be forced to take this issue to legal.

Consignment No. M43238501
The Party who send me the courier gets an acknowlegement(fake) by the courier co.DTDC itself from
nashik branch. on the date 27 May'09 . after tracking I'd came to know that the co. open the courier sends a fake acknowlegement to the party.
I still not get my Courier. so how do I get compainsate for the same. and where do I complaint against
the same.

Regards
Shivaji Patil.
7 June 09

Docket No. Z92528442 not received yet. The courier was delivered on 14 May 09 from Noida to jhansi.but today is 23 May 09.

This is a Complaint against the fraud that DTDC has done. I was sent a Courier from Hyderabad to Mumbai which contained my Debit Card. It was supposed to reach me the next day and i got a Message that 5000 Rs was debited ... i was shocked and then after all the investigation i could do found out the tampered envelope in its Malad office. But the card inside it was missing.

This is not only inefficient service but a fraud done by DTDC. i went and even told the Police as well as the Manager but in vain. Its 2 weeks passed and they are still looking into the matter.

http://www.dtdc.in/

HAD SENT A PACKET BY DTDC FROM KANPUR TO RANCHI VIDE CONSIGNMENT NOTE # Z 88789622 ON 20TH APRIL MORN 09 BUT WAS DELIVERED ON 26TH APR EVENING.

IT IS ASTONISHING THAT SUCH CO's JUST GIVE A REGRET MAIL AND THE FRANCHISE HAS TO BEAR THE BRUNT TO MAINTAIN THEIR CUSTOMERS.

IN A SIMILAR CASE A PACKET WAS SENT TO NET4IN TO NOIDA A FEW MONTHS BACK, WHICH HAS NOT YET REACHED IT'S DESTINATION TILL DATE.

I wanted to sent a letter to BEGUSARAI, BIHAR so I reached your branch at Sanjay Place, Agra on May 2, 2009 I enquired about its delivery time at destination. I was told that it would be delivered at Begusarai possitively on tuesday. I regret to inform you that my DAK has not received by my relative at Begusarai till date. There is no result inspite of several phone calls from my side as well as my relative side. On enquery at phone no.[protected] (at Agra) given on the receipt I was told the DAK is retained at Patna office, but office at Patna says that DAK has not receeived at there office. I am in restless position as it was an urgent and important letter and non delivery of this letter will cause me a loss of about Rs.10, 000/-. Your staff is not taking any interest in this regard. Every time when I call your office at Agra they take all details from me and advise me to call later or after half an hour. This is to request you kindly to look in the matter and arrange to deliver my DAK today possitively as it is very urgent and important.

Shipper Name Dr. S.D.Sinha,
Agra-282005

Receiver Name Sh Gajendra prasad Srivastava
Section Officer, D M Office,
Begusarai, Bihar.
Receipt No. * Z 8 8 6 5 2 8 1 5 *
Dated[protected]