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Durian Industries Complaints & Reviews

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Updated: Feb 25, 2024

Complaints 103

Resolved

26

Unresolved

77

So far, so good. Durian Industries is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Durian Industries will keep up the work and continue to help more customers with their concerns even better 🤝

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reassembling of my double bed

complaining about sofa set

demanding labour for assembling the double bed and other items for the first time

Most useful reviews

3 site Sofa inv DIL1819GOR1555

Awful product quality and bad service

Poor after sale service Order Number: SOGOR-2021-1491

Featured stories

Zero delivery information and unavailable customer support

Durian Industries reviews & complaints page 2

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I have bought two Sofas. both 3 seaters, with details
Invoice No. : DIL2122NOI0389
Invoice Date :[protected]
No. : CUST-NOI-2787
Name : TUSHAR SHARMA
Address : 75/2 RAMNAGAR EXTENTION NEW DELHI - 110051
Phone : [protected]
To my horror, one of the two has two opening ( the stiches have come out) in the span of one day only. I have complaines it to the Noida sector 10 showroom also. Kindly...

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I bought a recliner in 2018 from durian in Ludhiana, punjab and now it's material is so damaged within 2 years the leather on cover is rough and coming out. After filing complaint of the same they told the cover of recliner would be change which will cost 12k which is so unfair after buying such an expensive recliner from a brand we didn't expect to again spend 12k on it. I hope this complaint would be seen and some action would be taken...

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Bought on 23 May 2017, Invoice no. D-IND/IN/0036.The one seater sofa ragzine is torn from all over. Product name Atlanta/1. Request to resolve the issue and arrange for repair at an earliest....

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This is regarding the product 'Jameson/3'. Purchased on[protected]. I am attaching the photos for your reference. There are three problems in the product.
1- the cusion of the back is not filled properly
2- the leather is cracked and torn
3-the arms from the back are not fitting properly. I have been raising this complaint to the sales person Mr. Raghvendra Jha from the MG road, Delhi outlet for over 6 months now and...

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Address: Gurgaon

I have purchased 2 sofa of 3 seater and 2 seater each in 2017.Now the cloth at the bottom of both are torn and falling in powdered form. I require customer support for this issue....

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Address: C-611, shree saryu chs, prabhat indl estate, off toll naka , dahisar east

I have received a Ergonomic Chair from Durian with cracked arm rest and i don't have any replacement yet...

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Address: Mumbai

Hello Team,

I have purchased Durian 3 seater leatherette sofa from Goregoan Mulund link road showroom dated 28th Mar and made full payment.

I was told the delivery will have happen within a month time as the fabric I have chosen is custom.

It's been more than a month and I have not received a single call on the status of my delivery nor any call to state the delay.

I have been trying...

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Address: M/s Praveen K Goyal & Co., 13, Abhishek towers, 14 Subhash Road, Dehra Dun-248001

We purchased a Office Table having product code Meridian/A form your outlet at Kirti Nagar, New Delhi represented by your sales person Mr Dipak Sarkar to be shipped to Dehra Dun (uttarakhand) in the month of February 2020. The product was shipped to Dehra Dun after several reminders and regular calls to Mr Dipak Sarkar on 24th June 2020 after more than 04(four) months of delay.
when the product was received by us in dehra dun the companies...

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Address: Agra

!!! IMPORTANT !!!
I got a sofa set and 2 beds from durian. And trust me I did nothing else but cry after making this purchase.

I have got my sofas repaired twice in 2 years. And the quality of bed is also bad. The wooden frame structure of the bed is too weak. Had to get that repaired too.

NEVER EVER EVER! buy anything from here. I think repairing their own products is one of their money making strategies....

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Address: Indira Nagar

This complaint is about a sofa set which i purchased on Feb 28th 2019. The model of the 3+2str is Charles (wine colour). It has barely been a year since the day of purchase and stitches have already loosened . I have tried to reach out to the dealer several times from whom i had purchased, he forwarded the phone number of Mr Pradeep Rastogi ([protected]) . I called him on Feb 21st 2021 at 15:29pm, firstly there was no response from his side,...

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Address: 194/15 36th B Cross 7th Block Jayanagar Bangalore 560070

I have a Sofa set Durian make 3 seater 1 No. and 1 seater 2 No. I am Jayanagar Bangalore. I bought this in 2016 end. Now I see that the cloth at the bottom of 3 seater sofa is torn and a powder is falling on the floor. I require customer support on this issue.
Ananth
[protected]...

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Address: 2nd floor.near uma complex. Pirmohani , madam kuan

Our company Oriental insurance company limited at Patna regional office purchased no's. Of office furniture. We have logged a complaint for office table long back two months before. Till no one from Patna centre attended the call....

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Address: Durian Industries LTD. Plot 2060, Samantarapur,Bhubaneswar-751002

Sub : Poor quality sofa cover replacement service

Dear Sir,

Good Afternoon.
I am Shashanka Pattnaik an occupant of G084, Cosmopolis, Bhubaneswar. We had purchased a Sofa set Georgia ( 3+1+1) from your Bhubanneswar showroom on 9th Jan 2014 (Invoice enclosed ). Our sofa was maintained well all these years. Only the cover of Sofa was worn out at 2-3 patches for which we wanted only the cover to be replaced.br...

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Address: 22, 6d Central Park resort, sec48 shona road Gurgaon-122004

Hello sir
Good evening. My name shachi jain. I had purchased king size bed from ur kirti nagar delhi store and contact details are ph. [protected] address :92 third floor triveni apartment vikaspuri delhi billing name: rohit jain. Now we shift from delhi to gurgaon last to last month so i want to re-assemble it in proper manner. My re-assemble address is tower 22, 6d central park resort, sec 48 shona road, gurgaon 122004. My contact...

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I purchased a Durian Sofa set from Raja park Jaipur. Now after 3 years the plastic used at the bottom is getting tored due to poor quality...

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Address: Beech Impex PVT LTD - Bangalore, 6 Venkataswamy Naidu Road, Tasker Town, Shivajinagar, Near Hotel Ramada, 560051

Hello,

This is aseem mishra from bangalore - marathalli outer ring road. We purchased a durian recliner sofa during festival time at a discounted price of inr 1, 24, 347/- (Original price inr 2, 17, 200), a few years back from beech impex pvt ltd - bangalore. We were told at the time of selling, that this model of sofa set that we purchased had upholstery made of genuine leather. As that was our basic requirement.
br...

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Address: Meerut, Uttar Pradesh, 250001

I think no one in durian is bothered about customer, i am writing mails from more than six months but not a single call received from your end only mails are coming — will contact you shortly — very bad experience.

— forwarded message —
From: durian. Customer support
Date: wed, jul 17, 2019 at 4:57 pm
Subject: re: delivery status notification (Failure)
To: himanshu kunwar

Dear...

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Address: Mumbai City, Maharashtra, 400089

This is bring to your kind notice the inferior quality of sofa supplied by durian industries ltd.
I bought sofa set dated 12th june 2017 with five years warranty (Invoice no. Gog/in/00359/17-18).
The said sofa was broke from inside the frame, attached image.
I had complaint regarding same to your goregaon branch one week before, the technician visit today for inspection, the shocking when i saw the material use for sofa...

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Address: Ranchi, Jharkhand, 834001

The sofa which i have purchased is within the warranty period. The problem has been from the beginning of purchase. The sofa quality is very substandard, the ribbon which provides a cushion has totally shrunk and is behaving like a recliner instead of the sofa. The base of sofa is not steady and while sitting feels like drowning. It is very uncomfortable and the person sitting complains o[censored]nsteady posture and feels irritated. Everyone is...

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Address: DURIAN INDUSTRIES LIMITED - NOIDA A-1 SECTOR-10 NOIDA - 201301 State : Uttar Pradesh Phone : 0120-4345792 Email : durian.noida@gmail.com, Gautam Buddh Nagar, Uttar Pradesh, 201301

I have bought blos/37930/f/3+2 sofa from noida showroom of durian company in october, 2017. Now, the leatherette of sofa is tearing out within 2 years. At the time of sale, they told about warranty on whole product. Now on complaint about the material, they are asking for new material and transportation cost for repairing. The most rediculous thing which mr sk aggarwal from company is explaining that warranty on servicing, not on material....

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