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Durian Industries Complaints & Reviews

durian.in

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Updated: Feb 25, 2024

Complaints 103

Resolved

26

Unresolved

77

So far, so good. Durian Industries is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Durian Industries will keep up the work and continue to help more customers with their concerns even better 🤝

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reassembling of my double bed

complaining about sofa set

demanding labour for assembling the double bed and other items for the first time

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3 site Sofa inv DIL1819GOR1555

Awful product quality and bad service

Poor after sale service Order Number: SOGOR-2021-1491

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Zero delivery information and unavailable customer support

Durian Industries reviews & complaints page 4

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Address: Bangalore, Karnataka, 580006

Website: durian furnitures

I recently bought a wilson/queen bed - solid wood bed from the durian store in bangalore. I paid the money in advance and the product came home after 7 days.

As soon as it arrived, we found the product defective since the head board which was sold to us stating solid wood was actually 2 pieces joint together. Moreover the head board was cracked at the joint.

On pointing it out to the sales person, he said will...

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Address: Allahabad, Uttar Pradesh, 211001

I have purchased dining table from durian outlet elgin road 3 to 4years ago.from the very first day it was having a manufacturing defect as the glass sheet hanged under the glass top was loose.on complaining they said for this type of fusion fault the company is providing the service free of cost and theysend the mechanic and repaired it after 2 or 3 month the hanged glass sheet fall down and the all four fusion points were defused (opened)....

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Address: 492001

Website: Durian.in

I visit the outlet of durian furniture in raipur (Cg) & i have select the office chair, table & visitor chair but when i saw one of the president chair in which there was a defect, and after asking about this defect the staaf says that this is a manufacturer defect and very rude behavior not even know how to talk to customer, one thing more to say that the product price is different in outlet and in company website because i got a vast difference...

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Address: Mumbai City, Maharashtra, 400037

Sir, I have purchased a Madison2/ SOFA 2 STR, at Goregaon, in Mumbai branch dated 24 Nov, 2015. The sofa is crack in two place, Please solved the problem cont number, [protected]...

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Address: 400709

I have purchased 3 seater sofa in may 2013... from Durian VASHI navi mumbai . now it seem that the showroom has been closed and no response on land line numbers. requesting you to sent a technical person as my sofa has been torn in between near stiches... i have a warranty card of 5 years pls sent some one after calling me.. my contact no. [protected]...

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Address: 700055

Website: www.durian.in

I had bought 1 set bedroom furniture on 08.01.2012 which includes 4 doors wardrobe from durian company at kolkata. recently wardrobe got damaged due to water leakage from bathroom wall. immediately on 18.07.2016 i contacted with a person of durian office at kolkata at his moblie no.[protected] and requested him to send persons to repair the same on extreme urgent basis when i was told to send him my residential address and assured me to send...

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Address: New Delhi, Delhi, 110008

Website: www.durian.in

To
Mr sanjay dokania
Md

This is to bring to your notice the blatant dishonesty and consumer mockery being done by the durian new delhi office.

Our sofa set developed cracks and was torn at the seats. Note that the same sofa set had been earlier repaired by the durian delhi center. This time we were told that since the 5 year warranty had expired we would have to pay for the repairs. We agreed...

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Address: New Delhi, Delhi, 211002

Website: www.durian.in

The chair ha been purchased from
Shree balaji home decor
Civil lines
Allahabad
It's cushion and back rest cover has been torn off. since the day of its purchase it hasn't been used even once but it's condition is as if it is years old. the dealer said it can be mended but requires monetary input. if the chair is still under warranty then why am i required to pay and that too for some low grade material used in...

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Address: 400708

We own a durian sofa cum bed which has been damaged . We think that the spring inside is broken . The sofa has gone inside from the middle . We are not able to sit on it as it's very uneasy . And it's getting damaged day by day . And also we are facing problems beacause of it day by day. As there is five years warranty, we want our sofa cum bed to get repaired as soon as possible ....

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Address: New Delhi, Delhi, 110070

I had purchased the l shaped sofa set on 25th may 2016 which was delivered to us on 26th may 2016. Bill no: kn/ri/108/16-17 dt.25.05.2016.In delhi through your outlet at kirti nagar, new delhi. However very next day found that the sofa set was faulty. Sent the request on 31.05 asking your official to visit and get that fixed.. However till date no one had visited!!! The irony is while we got 1 year's waranty, it's pathetic that the product...

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Address: 411028

Hi... I bought a sofa from durian in jan 2014. After 1.5 years, leather chipped out and since a child pulled it out, i reported and got it repaired on my own expense. However after 3 months of this incident, again another one chipped out and i complained about the quality but was simply told a quote for repair. I was told this is common issue for a sofa set which costed me almost 60k after a discount. Durian is selling poor quality of furniture...

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Address: Kolkata, West Bengal, 700091

Website: corporate.durian.in & www.durian.in

I have ordered a durian wardrobe model number 56001/3 door/ balance oak color from kolkata dealer m/s modern furniture (owner mr. amritesh shroff) on 24th jan 16 and advance made of rs 12000/- out of rs 20000/-, but till dated the product is not received by me, committed date was within three weeks already 6 weeks going to over now & delivery will be arrange by me.

At last i have contacted their head office at mumbai they have...

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Address: New Delhi, Delhi, 110088

Website: Www.durian.in

Leather 3+3+2 sofa was purchased from durian kirti Nagar, Delhi with 5 year warranty.Leather of sofa has started showing severe damage and quality issues. Refer to enclosed some pictures. There is a leather manufacturing defect. Product is with 5 within years warranty and was purchased 3 years back. Bill enclosed below, delivered after a 1-2 month of the date mentioned. Complaint No 450947 is raised. Durian was called many times for wrinkles...

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Address: 500081

Website: durian.in

I had bought two queen size bed from durian and have found that there is manufacturing issue with them. I have followed up with customer care but really found a very painful and disappointing response from the durian customer care. It;s almost couple of months but did not find there technician turn up to check the issue also. There after sale service is pathetic. Anybody reading this review will recommend not to buy furniture from...

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Address: Lucknow, Uttar Pradesh, 226010

We purchased a bed and sofa cum bed from durian in aug 2013 through Shri balaji home decors, faizabad road, lucknow. Invoice number - 280 dated 12-aug-2015 and 299 dated 17- aug-2013, After only 2 months bed given way.Instead of replacement term for failures reported with a year of purchase the bed was repaired by dealer. Now again bed given way and this time its a major failure and again dealer agreed repair charging consumables....

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

To The concerned Iordered 2 office chairs from noida show room (a1 sector 10) by paying full cost in advance(rs 10863.00)on 18 th october 2015. I was told that since the chairs would come from other showroom, it will take 2 days for delivery. On asking after 2 days, i was asked that there is a delay ;so wait. On 24th the chairs arrive . Once the chairs packing were opened, to my surprise the hand rests and base were badly scratched,...

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Address: 110091

I had bought sofa set, table and stool from durian Noida store last year. After delivery of sofa I found that both set were different in comfort. the seat of three seater was not comfortable and its cushion was not supporting. I register the complaint at their delhi and Mumbai office and their person came and tried to fixed the problem but not able to do so. the person who had repaired the sofa also acknowledge that the problem cannot be...

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Address: Kutch, Gujarat

I vijay purchased in sofaset from your shop adityapur jamshedpur, jharkhand in last year, but now it is defect is one single sofa, recsin/lether is cut by from sitting side, now i iive in bhuj city in gujrat, so please your replacement or repair please contact with me7 5 year warrenty sr. No. 17500 Invoice no:djs/h//00084/2014-15 model no:55003 Centre table is broken: model no:34490...

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Address: Pune, Maharashtra

Dear sir I had purchases sofa set from pune, wakad showroom of durian on 21 oct12 for rs.68150 +exchanging my old sofa. Subsequently in feb15, i had got it repaired by paying rs, 3500, for a crack in leatherette cover of one hand rest. That time too the crack had developed on its own. But on insistence that there is no warranty for leather damage, we had paid the repair charges. The complete cover was taken away by durian team for...

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Address: New Delhi, Delhi

In july 2013 i bought their flagship leatheriite sofa set from durian furnitures. While purchasing the sofa, i was told that although the product assurance is for 5 years but it is no good that unless it is intentionally damaged, nothing can happen to the sofa for next 8 - 10 years.

However, within 2 years the stitching and even the leatherette material of the sofa is pealing on its own. We made several telehphonic complaints...

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