Ease My Trip — Lack o[censored]nderstanding level of communication in customer care executive rohit of ease my trip

Address: Gautam Buddh Nagar, Uttar Pradesh, 110092

Website: Ease my trip and paytm

I book my ticket at 8:15am on 14 jan 2017 through paytm PNR-Z464KA.
Then by mistake I click on cancel at paytm app on Mr govind Singhal ticket.
Then I Google the paytm customer care no. But any single no. can't connect me to its customer care.
Then I found the complain option in paytm and drop them the message then.

And then at about 9.15am 14 jan I see the seller and call on ease my trip customer care.

Then I told their executive rohit Kumar not to cancel my ticket.Plz remove my cancellation request.
Then he told me aapka request hmari taraf se cancel kar di gyi hai.

To Maine socha ki paytm se meri ticket cancel ki request aayi hogi to unhone cancel krdi hogi.

Then unhone mjhe mera ticket bhi bheja ki ticket cancel ni kii gyi hai.ticket id[protected]

Then meine paytm par baat ni ki is issue ke baare mei ki ease my trip ne matter resolve kar dia hai.

Then at about 12:15 pm 14 jan I receive the message that ticket of Govind Singhal is Cancelled.

And then I call them again and they are now blaming me that at that time u have to take help from paytm not from us and not helping me.

Then after I also contact paytm but they are also denying to rebook my ticket or other financial return to me.