Ease My Trip Complaints & Reviews

Hello, I booked 1 ticket on Easemytrip app on 16 Feb for a flight on 17th Feb evening from Surat to BLR. Money Rs.7966/- was instantly debited via Gpay but I did not get any text/mail/communication of my booking/PNR. Despite multiple calls and emails with customer care from that night to the next afternoon -I didn't get booking details and had to do make alternative plans. Post several calls/ email follow-ups for refund, [protected]@easemytrip shamelessly...

Refund for the outbound sector Mumbai to goa was disbursed on 10/11/2023 and amount of Rs. 8960/-) (email attached) It has been more than 2 months and I am yet to receive my refund on the return round trip from Goa to Mumbai. I have sent numerous correspondence to both the Airlines as well as the travel agent, but no response.

Further to getting my refund for the outbound trip, I received a mail from Air India seeking my personal...

Details of the Complaint as under
1) On 25th October 2022, I tried booking for a Hotel i.e THE PARK in Delhi, via Ease My Trip Mobile Application. Amount for the booking was Rs 15358.00

2) In the first attempt the payment got failed, towards which I also received a whatsapp communication from Ease my Trip informing me the status of the Payment Status & Booking Status as FAILED / PENDING. Booking ID – EMT[protected].br...

Worst experience dealing with them. Flights booked through ease my trip were cancelled by the airlines multiple times. On top of it, easemytrip deposited my money of Rs. 70000 into its wallet without my consent and refused to return the money. The only option I have is to book tickets through them to exhaust the Wallet. Horrible....

I have booked tickets from the Ease my trip in which full refund was applicable if the passenger is having medical reasons. I have contacted the customer care, who asked to mail. I mailed. TAT was promised to be of 1 day. No reply. Sent reminder 1. But not satisfactory reply. Sent reminder 2. then easemytrip asked to directly contact to airlines....

Dear Team,

Kindly note that I did a flight booking and the first time and it came as booking unsuccessfully due to payment failure and Incase and payment has been deducted it will be reversed.

Now after rebooking, I have received another itinerary two hours later. Look into this and do the needful at the earliest.

I now have two PNRs generated and two tickets for the same flight

Regards,...

On 2nd March, 2022 I had booked a flight from Hyderabad to Guwahati and I used Google Pay for Payment. Ease my trip has asked me twice for payment. I thought that the first payment was not successful. So I have done the transaction twice but when I spoke with your customer care they're saying that they've received the money only once. Please help me in this regard. It is clearly showing from the payment gateway side that the amount is received...

Sir,

I am the passenger and i stay with my parents and my mother is an asthmatic patient who had severe symptoms with the oxygen level dipping to 65.
Therefore, her doctor advised her to get emergency coviď test done . When her report came positive, my father also got his test done and he also showed positive.
The rest of the members along wit me - the passenger, showed mild symptoms, and were taking medication...

I booked 3 tickets for Dubai-Mumbai through Ease My Trip on Indigo Flight the PNR being MR78PK the Booking was Confirmed: Booking ID ­ EMTAE124080 on Indigo flight DXB 04:45 Mon ­13Dec 2021
Terminal 1.
Booking was done on ­ Wed, 01 Dec 2021 18:12 for which I paid Fare Details Amount (AED)
Basic Fare 2343.00
Taxes 360.00
Total 2703.00
The above I paid by using my Citibank Credit Card.
As...

I booked an Air India flight number AI-807 from Delhi to Bangalore for[protected] for 9 passengers from Ease My Trip on 19-11-21 by paying Rs 46103/- The booking Id is EMT90872370 and PNR is H9013.

Within two hours of booking, I had to cancel the ticket. But before cancelling, I confirmed from Ease My Trip, Air India customer service as well as DGCA Passenger Charter that I will get full refund without any deductions if I cancel...

I have booked my return ticket for Mumbai- Sharjah... amount from my credit card is deducted but ticket is not booked..i need refund urgently

My id - [protected]...

Money deduction...

Dear sir/madam,
i am a regular customer of your ease my trip. I had booked my ticket on 14/09/2021.From jaisalmer to nasik. But due to some unavoidable circumstances i could not travel on that date of my journey ie. 30/09/2021. So i reschedule my flight ticket on 29/09/2021 ( reschedule date was= 14/10/2021 ) before 30/09/2021 and i also got reschedule confirmation on 29/09/2021 on my mail id. I was told that our customer care executive...

This is regarding my travel way back in April 2021 to Dubai which I could not go due to travel restrictions as per my Booking ID is EMT82459078 . EMT did not refund my airfare which was quite unfair.I follow regularly with the customer care but received always the same answer.
It almost 6 to 8 months gone but yet not received my refund from airline...

It’s been so long m trying to contact them. Nobody picks customer care call number . have mailed them twice...

I booked flight tickets on EaseMyTrip website because they had a low cancellation charge of Rs.800 per ticket. It was much lower than all other websites so I called their helpline to confirm the same and they confirmed the information.

I paid about 10k extra for 6 tickets only for the low cancellation charges. It is of importance to be able to cancel tickets if needed due to COVID-19.

After booking, they made...

Hi All,

I booked Indigo ticket PNR NHMHGP of Rs 7880 from EaseMyTrip. Flights got divert route due to Covid-19 Travel Restrictions. I got email from Indigo that they have processed the full refund to the travel agency account used at the time of booking the reservation but EaseMyTrip has not refunded my money. I contacted EaseMyTrip. Their customer care is not reachable. I also wrote emails to their customer care id [protected]@easymytrip.combr...

I booked 4 tickets for Delhi to Dehradoon dated 21st Oct 2020 on 18th Oct. And after making payment of Rs. 10646 via UPI, it got deducted from my bank account but in Easemytrip its showing booking failed. Also i am unable to chat with them regarding this issue and not able to check my booking id for any further reference.

Attached below is screenshot for same....

I just purchased a round trip ticket from delhi to bhopal. Booking id is emt74280254. I paid rs.5810. Although the transaction is done. The booking status is pending. Please answer...

I haven't received my refund ammount, even after the confirmation of full refund by ease my trip... My friends who cancelled same flight have got full refund... And i am still waiting for refund... Please see my issue my booking id is ent5tx......

Hi,

I booked my flight tickets using ease my trip bearing pnr number :j8uige. But due to reschedule of flight i cancelled the journey on 12th march and airlines gave rerence number 39305935 and they reassured me that they will send the refund to ease my trip within 3 days. However, although the airlines refined the money on same day till today i haven't refund from them. I have been following up with them in several emails...

I booked my domestic ticket with ease my trip, within one hour i cancelled my flight.. And indigo confirmed my refund amt. Immediately.. And i have emailed easemytrip.. But there is no response
I have to chase for my own money... And the airline has approved the same.. But ease my trip is still not approving the same... Its so much of chasing them..
Never ever book with them..

My ease my trip id emt66389316 br...

Hi Kindly find all the attachments.
I booked flight through AirAsia via Ease My Trip.Com.

PNR NO:- C1YW9U ( Air Asia )
Guwahati- New Delhi
15th February, 2018

The time of flight is 12:30 P.M from Guwahati at 15th Feb 2019 but you can check that at that day the flight was delayed till 18.00 P.M
I claim for full refund.
I received the refund amount 615 but the another amount 8691...

Hi,

Today, (3rd July 2017) I booked my round trip tickets from Bangalore to Bombay and back. I had selected the dates as 25th August and 27th August as my departure and return respectively. When all was booked the ticket I received was both for 25th August.

I went ahead and cancelled my return ticket and called the customer care who said a meager amount would be returned as a refund.

My booking...

I book my ticket at 8:15am on 14 jan 2017 through paytm PNR-Z464KA.
Then by mistake I click on cancel at paytm app on Mr govind Singhal ticket.
Then I Google the paytm customer care no. But any single no. can't connect me to its customer care.
Then I found the complain option in paytm and drop them the message then.

And then at about 9.15am 14 jan I see the seller and call on ease my trip customer care.br...

I have traveled from kolkata to delhi by air india flight no. Ai-21 on 6th jun'16 as per above ticket details (Pnr no ai-hsj78). This flight was delayed by 1 hr and reached delhi at 1.15 pm. Due to this delay i missed my next flight of air india for udaipur (Flight ai 471) pnr no. Ai-hsj78 schedule to departure at 13.30 hrs. I wanted to travel from delhi to udaipur but due to delay of flight ai-21 from ccu-del by 1 hr next flight ai-471 was...

Sir, On 4.12.2015 I booked a ticket an air ticket from Chennai to Port Blair in the name B Pooja from Ease My Trip and due to floods in Chennai I requested for cancellation. Soon I got an Email stating that my booked ticket has been cancelled and full amount will be refunded to me due to floods and the cancellation process started on 11.12.2015. Again, they sent an Email that refund amount of 10285/- has been credited to my account from...

I tried to book a ticket through ease my trip website on 20th July, 2015 (at about 7 pm) for Jet Airways flight from Delhi to Pune (12.40 pm-2.50 pm).I was told by the agent that my ticket has not been confirmed, though payment of Rs. 5541/- was credited from my account. Agent wanted that I should pay Rs. 1000/- more in order to confirm the ticket due to fare difference. However, due to credit card problem, the said payment of Rs. 1000/-...

Dear Mam/Sir, I've booked an tickets throu Ease My Trip from Mumbai To Hyderabad and it happened so that the tickets were given with an spelling Mistake, which now the booking agent is neither changing spelling mistake it has done and neither it has initiated ant refund which they had promised to do. Sonal Thakkar...

I have booked my trip return tickets to Delhi to Leh and received a confirmation from the site that your tickets have been booked, but after that i received a call from ease my trip that your booking is not confirmed due to change in the rate plan. I am not sure what kind of service does this site provide, it means no one can rely and book his or her tickets from this site as at last moment they can cancel it and you will be in the dilemma...