Ease My Trip — Ticket cancelled, but payment not received

Address: New Delhi, Delhi

I tried to book a ticket through ease my trip website on 20th July, 2015 (at about 7 pm) for Jet Airways flight from Delhi to Pune (12.40 pm-2.50 pm).I was told by the agent that my ticket has not been confirmed, though payment of Rs. 5541/- was credited from my account. Agent wanted that I should pay Rs. 1000/- more in order to confirm the ticket due to fare difference. However, due to credit card problem, the said payment of Rs. 1000/- could not be made. Consequently, I asked the agent to cancel the ticket with ID no. BET[protected], for which the agent agreed. However, till date, I have not received any intimation/message either on my phone or email id regarding the refund of Rs. 5541/-, despite the assurance from the agent. It is requested that the matter may be looked into and the paid amount of Rs. 5541/- may be refunded.