Flipkart Health Plus — Received a wrong and damaged product

Address: FLIPKART HEALTH LIMITED, INNOVATION TOWER, PREMISES NO. 16-315, PLOT NO DH6/32, ACTION AREA-ID, NEWTOWN RAJARHAT, KOLKATA-700156, WEST BENGAL, INDIA.

Website: healthplus.flipkart.com

I ordered a Cetaphil Gentle Skin Cleanser(for All Skin Types) 1000 ML from flipkart health plus but I received a wrong and damaged product. The product that I ordered was for all skin types but I received it for dry to normal skin type and as it is a medical product it could have harmed my skin. Other than this the product was damaged, the cap of the bottle was not present on the bottle not even in the box, the seal was broken and it was spilled in the box. I raised a return for 4 times but it also got rejected, sometimes from flipkart side and sometimes from ekart logistics. Now it is going to be 2 months from the delivery date (7th July 2022) but still now there's so response from their side. Other than this I've also registered my complaint on INGRAM (Docker number 3668264) on date 18/07/2022 but then also I've not received resolution. I want them to take this product back and return my money in my bank account and not in any type of gift voucher or their in app e-wallet.