Food Panda — order shown as delivered but it was not delivered

My order b7ms-z06q on foodpanda was placed on 20th september 2018 at 2:16 pm. Around 3:30 order was not delivered but when i checked the app it was shown as delivered to me. On asking to foodpanda's support service they informed my order was cancelled and their was some technical issue after around 2 hours of my order placement. On checking order history it showed delivery boy was unavailable. On seeing so i again informed it to support team but all they had after 2 hours was apology. When i asked them that it was foodpanda's fault and they should arrange my order because i am being informed after 2 hours they refused to do anything. This is how foodpanda is cheating their customer.
I made same order again thinking this time it might work but same thing happened. If they were issues related to particular food in menu then it was not removed. Order number of second order is b7ms-fqdc.
I want compensation for the fraud made by foodpanda and also for making people fool and playing with people's hunger