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Fortis Escorts Heart Institute Complaints & Reviews

www.fortisescorts.in
1
Updated: Jul 5, 2024
Complaints 42
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3
Unresolved
39
Bad 😕 It seems that Fortis Escorts Heart Institute has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Fortis Escorts Heart Institute

Recently resolved complaints

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Resolved
not responding urgent email
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attitudinal and misbehave
Resolved
Casual approach of the doctors towards in-patients

Most useful reviews

3
Complaint against the staff members of your hospital Sujarita(patients welfare department), Arun gupta(accountant)
3
Death Certificate- reg.
0
open heart surgery

Fortis Escorts Heart Institute reviews & complaints page 2

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S
sahiljharwalxxx@gmail.com
from Jaipur, Rajasthan
Dec 11, 2021
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Doctor not available yet.

Address: Jaipur

We came to the hospital at 1 o'clock. Had to consult Dr. Sandeep Gupta, Urologist. But it's 4:30 and the doctor hasn't come yet....
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M
Mohan singhmohan6835@gmail.com
Dec 8, 2021
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Arbitrary/ Casual Behaviour by Hospital Management

Address: NIT Faridabad

I Mohan Singh, a retired Air Force personnel made my father admitted (through my younger brother) in Fortis escorts hospital NIT Faridabad on 07 Dec 21 for Hernia operation. I also took the appointment one week prior, for the same. Doctors carried out the operation with thorough professionalism and great care. I am grateful and thankful to them from my deepest core of heart.
But l am very sad by the arbitrary and disrespectful behaviour...
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1
12sushant kumar
from Patna, Bihar
Oct 25, 2021
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Regarding discharged

Address: patna, exbition road

Sir/mam
from 9:30 i am waiting for doctor for discharge but till now i had not been discharged doctor is also not visited i am waiting for doctor all amount is submitted and waiting for discharged i donot what happening .my bed number is 307 dr vijay is doctor...
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D
drbafna
Oct 15, 2021
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Outpatient services

Fortis hospital Jaipur
dated 14/9/2021
outpatient with dr H Bhartiya

appointment time not kept not informed
crowded out patient room
no privacy
no comfortable position for examination
no systematic way of calling patients to be examined
No follow up option
no proper display of taking token paying and then go for examination
no digital payment on line
poor...
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M
Mitul1234
May 28, 2021
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Billing

I was admitted in Fortis Escorts Okhla, New Delhi.
I was given only 4 remedisvir for covid treatment but billing is done for 6 vials.
During my discharge, just to make money I was shifted to ICU (since charge was 12, 500 instead of covid general ward 3500).
Even such reputed hospital are in money making business...
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G
Girija Shankar Prasad
May 22, 2021
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Death Certificate- reg.

Address: 106, Bal Mukund Khand Giri Nagar Kalkaji New Delhi

Dear Sir / Madam

My mother Late Smt Chohari Devi, aged 66 years, W/o Late Shri Shiv Govind, R/o 106, Bal Mukund Khand, Giri Nagar, Kalkaji, New Delhi-110019 died in Emergency Ward of Fortis Escorts hospital, Okhla, New Delhi on 21st April, 2021 at 8.20 PM.
2. In this I would like to submit that on the advice of office bears of record room of your hospital, I applied online application for death certificate on 13.05.2021...
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A
Ahmad Salman khan
May 1, 2021
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Appointment booked but no call

Hi,

I booked an online appointment for my dad on 30 April for 1 May at 11:30 am and paid Rs 1500 for the same.

On the next day i.e. 1 May at 11:30 am, i didnt get any call from the doctor and i tried calling Fortis hospital a lot of times to know the issue and no one picked the call.
This happened multiple times and i tried calling them again and again but no one answered.

I request you...
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P
prithvi ji
Apr 26, 2021
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Billing department

Address: Okhla

Very rude and never give left change.. They are highly rude and unprofessional people....
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R
Rajivvermaom
from Gurgaon, Haryana
Mar 8, 2021
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Refund of Payment after Discharge

My Father discharged from Hospital on 6th Feb UHID:10483996, Total refund amount is Rs11219/-, Hospital staff told me to wait 25 days for refund. but I have not received my refund. Strange thing is that in hospital helpline number no one respond as I was trying this number [protected] either once they pick phone and put on hold everytime. only appointment and admission people attend call.
This is not the way of working with such reputed...
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S
srsteel industries
from Jalandhar, Punjab
Dec 18, 2019
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open heart surgery

Address: OKHLA ROAD, NEW DELHI, New Delhi, Delhi, 110025
Website: www.fortisescorts.in

I am writing to request copies of my son's medical records. He was treated in your Hospital and he died during surgery .

Please provide his medical reports and every test report

Dr. Sadhna, Dr. Iyer, Dr. Tarun Raman Raina - my son's report (CT angio, ECO, ECG, BLOOD TEST REPORTS, X-RAY) which were performed on 24/7/2019 without admission during checkup and these all reports submitted by them during his death...
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M
Manish ..
from Delhi, Delhi
Jun 4, 2019
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not responding urgent email

My son is 2 years old, has vsd and he is now in a critical stage. His p. A pressure is excessively high. At the time of discharge, we were asked to send his lft report after one month from discharge as the dose given to him may affect his lever.

His lever is affected by the dose he had given for a month. Now i have been following up for more than two weeks on calls and email but not getting any response from patriotic department.br...
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B
bmplindia
from Ludhiana, Punjab
Sep 24, 2018
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poor services of fortis escort hospital

Address: Amritsar, Punjab, 143001

Our patient is admitted in fortis escort hospital but the services of this now very poor, staff is very short in the hospital, wash room are dirty, nurses don’t care the patient properly. Fooding service is also very poor, most of the attendants of patient are not satisfied with the services of hospital. People prefer fortis escort hospital for bettwr service but fortis escort amritsar is spoiling the name of fortis . Please take some necessary...
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R
Ravindar Kumar Dhankar
from Pilibhit, Uttar Pradesh
Jun 11, 2018
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attitudinal and misbehave

I m visiting hospital since 2015. First time i felt embarrassed. On billing counter ms kezia samson kept my echs card and told i will return when u will give prescription. Her behavior was so rude and challenging. Why this type of blackmail. You should maintain your own mechanism rather than harassing patient. Your front desk executive should be polite not rough like ms kezia samson. I appreciate forties escort to my contacts, so donot make...
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M
Maahi Maahi
from Nawalgarh, Rajasthan
Apr 10, 2018
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about misbehave of dr. ankit bansal

Address: Jaipur, Rajasthan

I went to Fortis Hospital, Jaipur to get consultancy of Dr. Ankit Mathur For my daughter at 10 AM on 10/04/2018.
I pay Rs.500 for his consultancy under Bill Number 1102/18/O/Cs/0003977.
I was informed by the person on counter outside his chamber that Dr. Ankit Bansal will be there in his chamber within 5-10 minutes. It was the repeated answer by the person at counter till around one hour. After that I made a call to Dr. Ankit...
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H
haedar
Oct 5, 2017
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complaint against the international patients' service

I'd like, with a lot of resentment, to complain against the international patients service of (Fortis gurgaon) in a wrong attempt to make the hospital more attractive for arabs, the ips staff have told me that the hospital is near to an arabian restaurant (Middle east cuisine, south court, huda city centre metro station, gurgaon.) i've, along with my attendant, eaten in middle east cuisine and we've got a severe food poisoning! The hospital...
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J
JasonHillar
from Panipat, Haryana
Jun 5, 2017
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Billing, insurance, discharge

Address: New Delhi, Delhi

Escorts fortis is a completely mismanaged hospital. I have been there billing / tpa dept from past three days so that on day of discharge it's smooth. On day of discharge i have been sitting in the billing dept from past 4 hours and the bill is not even ready yet. They keep saying we will update you in 15 mins repeatedly. Once bill comes they say it's going to be another 4 hours as they will send the bill to insurance company. Quite a harassment...
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R
Rahul2755
from Chandigarh, Chandigarh
Dec 27, 2016
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They killed my father due to their negligence

Address: Amritsar, Punjab, 143001

My father was admitted to Fortis at Amritsar . The Doctor referred to him saying he require only baloon in his heart and we will shift back to hospital again.
As we reaches the hospital my mother was not caring cash to deposit in hospital. The hospital management straightforwardly refused my mother saying no cash no treatment . When my mother told them my son is flying back to Amritsar they said let him come we will start treating...
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S
Santosh27
from Delhi, Delhi
Dec 21, 2016
Dec 29, 2022
This thread was updated on Dec 29, 2022
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Complaint against the staff members of your hospital Sujarita(patients welfare department), Arun gupta(accountant)

Address: Faridabad, Haryana, 121001
Website: Fortis healthcare services

I Santosh shah admitted my patient into your hospital on 7th Jan 2016 after that all the treatment are going well, and doctor advised to discharge my patient on 19th Jan 2016 at 10 am, but your typists not send discharged summary to tpa department til 4.45 pm. Then I went to patient welfare department for solution of this problem unless solving my problem they talked to me very offensive way. They used abusive language with me. Though I contacted...
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S
Shangarimanishaarora
from Mughal Sarai, Uttar Pradesh
May 22, 2016
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Negligence in angiography

Address: 248001
Website: Www.consumercomplaints.in

Worst experience we had with fortis escorts dehradun. We took our father for angeography and they spoilt the case. Angeography was done through hand under the supervision of dr. Yogendra singh and due to their utter carelessness the whole hand got infected and turned black. They all raised their hand and left the case inbetween. Due to their utter negligence we lost our father. Shame on them... No value for human beings just menting money....
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E
Eti Pallav Agarwal
from Khawhai, Mizoram
Apr 18, 2016
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Poor management

Address: 110020
Website: Fortis

I went to take an ultrasound report which normally takes 2hours after 2 days and the staff responds saying k "Roz Roz kyn AA jaate ho ". For heaven sake somebody tell them that we are paying for the report and they are getting paid for making reports.
The reception people in the radiology Dept are all busy in their office politics in front of the patients and are very rude.moreover I had to wait for 1 hour just to get a ultrasound...
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