[Resolved]  Fortis Healthcare — Blisters and Swelling in leg after IV Treatment in babys leg

We had to admit our daughter in Fortis Gurugram on 7th April, 2022 for her Leukemia Treatment ( Consolidation phase ) : UHID 11588881.

We requested for room at 12.30 in afternoon but we got the room at 5.45 PM after so many requests. As there was some issue with her PICC line and it was not possible to use it for IV, So cannula was placed in her right leg to give required medicine around 7 PM and staff who have placed the cannula had to leave for day as her shift was done for day.
IV Fluid was started around 9.30 PM using injection pump but right from the beginning there was some issue with it and we informed about it to staff at regular interval but she did not pay much attention. She was also not so comfortable to operate the injection pump and tried to change the bottle of IV fluid as well but it did not work. Finally, she called some other staff who finally started the IV fluid around 1 AM but no one checked the exact problem that cannula was NOT working and swelling in her leg. Around 02.50 AM, We saw small blister in her leg just above the cannula and her leg was completely swollen and it was hard like rock.
We called the staff and asked her to remove the cannula first. There was fluid coming out of her skin and number of blisters appeared suddenly. Fluid is coming out of one blister. We called the doctor and my daughter was shifted NICU where dressing was done and another cannula was inserted in another leg as we had to continue our treatment. She was in extreme pain.

In the morning, some senior staff came for feedback and also took my signature on some form. We were so disturbed and was shocked that we did not even see what was written in that form. We had to suffer a lot on that day.

Her treatment for that leg is still going on and we don’t know how long it will take for her to recover completely. She is already fighting with Leukemia and we were waiting for her to walk after 1 month but because of this negligence she is unable to stand properly even after 10 days of this incident.

So I would request you to look into the matter so that the educated and trained staff should be there for children as they cannot speak and tell us the problems.
Staff should check the cannula after regular intervals and should not overlooked the problems specially in children to avoid such incident.
If room would have been allocated on time then Fluid would have been started on time and cannula could have been checked by some expert staff in day itself rather than in night and why should we pay for such incident which is the responsibility of Hospital ? We are still suffering and now have to visit Hospital for her leg treatment as well.

We will have to admit her on regular basis in coming months so I request you to consider these points on priority.