[Resolved] Fortis Healthcare — Complaints not resolved by welfare department

ruchirSaxena

from Mumbai, Maharashtra

Oct 6, 2016

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

When anyone face any issues in a hospital, it goes to welfare department for resolving his/her issue, but in fortis hospital, nodia (sector-62) they have a habit of making false commitment to patients and even not communicating anything to the concerned department regarding the issues raised by patient and telling patient that his issue has been resolved with any details.

They whole welfare department in fortis hospital is just for the sake of saving there job and not helping patient, i have suffered alot even after so many complaints my issues are not resolved by welfare department at fortis noida, i am coming to fortis for last 5 years but now i have to think seriously about suggesting anyone to go to fortis noida for treatment

An unsatisfied patient
Patient id:94624
[protected]

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Nov 13, 2016

Complaint marked as Resolved

Fortis Healthcare customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2016

Fortis Healthcare Customer Care's response Dear Mr. Saxena,

We understand that the representatives from Fortis Hospital, Noida have reached out to you and addressed the said concerns.

Constant monitoring of feedback and corrective actions is a way of life at Fortis Healthcare.

Should you require any further assistance, please write to us at [protected]@fortishealthcare.com

Thanks & Regards,

Fortis Healthcare