[Resolved]  Fortis Healthcare — Delay confirmation of my admission

Dear Sir/Madam,

I am writing to bring to your attention a matter that has caused me significant anxiety and concern. I have recently consulted with Dr Narayan Hulse who has advised TKR . I am scheduled forcadmission on 28th March and undergo TKR of my left knee on 29th March. However, I am experiencing a delay in obtaining preauthorization from my insurance company, which is causing me undue stress.

I have been in contact with your hospital's admin, particularly the insurance desk representative Ms Kanchana, who has been responsible for obtaining preauthorization from my insurance company. Despite submitting all the required documents as requested, I have been informed that the process is still pending. This delay is causing me great anxiety, as I am uncertain about the financial implications of my treatment.

Furthermore, I was informed by Kanchana that I must visit the hospital to do the CT scan on another day, even though the scan could be done on 28th morning. This request has created further anxiety for me, as I have already made arrangements for the scheduled admission and the change in plans is inconvenient and unsettling.

I kindly request that you assist me in expediting the process of obtaining preauthorization from my insurance company and allowing me to undergo the CT scan on 28th March being my scheduled date of admission. This would alleviate my anxiety and allow me to focus on my surgery.

I appreciate your understanding and cooperation in this matter. I await your responses.

Sincerely,

Pandu Kumble
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