[Resolved]  Fortis Healthcare — Dialysis centre in fortis mohali and maintenance management

Address: Fortis mohali

My father was admitted in fortis for a chemotherapy session on 1st jan 2021 Following are the complaints
1 Earlier Hiv Hcv test was done for dialysis on 9 dec 2020 but it was not done then again test was done on 1 jan for dailysis whereas the test validity is one month to three
2 Dialysis centre was cold from inside and there were no heaters or blowers for the patient even when he was shivering and there was water scattered all over the floor near the machine
3 The technician are trained in such an irresponsible manner that even after my father's adressal for his fistula and veins they made a number of ### and one of which resulted in swelling of his left hand also after which we will not be able to give him dialysis till maybe tuesday
4 The dressing after dialysis was so immature that the strips started falling out as soon as we reached the room and also on his bed the dressing laid hap hazardly
5 The staff had totally in responsive behaviour when i myself asked them the reason that patient was not taken to his room even after 20 minutes of dialysis and i myself had to reach him when my father called me on phone.
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Aug 12, 2021
Complaint marked as Resolved 
Fortis Healthcare customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2021
Fortis Healthcare Customer Care's response
Dear Deshant,

We sincerely regret the inconvenience you faced. Our representative will get in touch with you at the earliest.

Warm Regards,
Team Fortis
 
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