[Resolved] Fortis Healthcare — Extra Charge to Patient on Billing

Vidya Aranha

Apr 7, 2021

Address: Fortis Mulund

Hi,

I was admitted to Fortis on 3rd April and discharged on 6th April. I had applied for cashless insurance for Corona Kavach through an insurance company.

Fortis charged me extra money for room rent charges beyond what was agreed from the initial authorisation approval from insurance company.

In the final settlement, they mentioned patient has to pay 7846 to hospital and they took 11746 from me.

The TPA company also confirmed it’s an overcharge to patient.

The Fortis team is not responding to any calls or emails and I need to submit complaint for looting customers.

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Aug 10, 2021

Complaint marked as Resolved

Fortis Healthcare customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2021

Fortis Healthcare Customer Care's response Dear Vidya Aranha,

We sincerely regret any inconvenience that you might have experienced. Our representative will get in touch with you at the earliest.

Warm Regards,
Team Fortis