| Address: Vasant Kunj, Delhi |
My husband met with an accident and was taken to fortis vasant kunj early morning. Now we went to fortis expecting to find a good experienced doctor and good service. This is what happened:
1.My husband was taken to emergency but there was no doctor to attain to his wounds. 30-45 min past, my husband is in great pain, no instructions from the team on duty- REASON- NO DOCTOR since its not OPD time( i wonder why the emergency was even running if there was no doctor?)
I was frustrated so I demanded the “on duty doctor” to attain but the male nurse gave me a stern look as if i was asking for his kidney. He even replied back to me in anger. After much chaos the doctor came out from other cabin and he got furious because he was sleeping. I scolded him for not doing his duty and he started yelling at me asking me to go to some other hospital-Fortis standard!! The doctor was supposed to come by 9:30am. We reached the hospital at around 7:15 but nobody informed us on what to do.
2. Once admitted, i requested the male nurse on general ward to get a slipper for my husband since he had to use the toilet. I understand its not their duty to stock slippers but they are the only ones i could ask for help and a humble reply would have worked instead of telling me that “hum ye sab yaha pe tho nehe rakhange na”
3. No sanitisers and tissues were given. No waste bin.
4. No tissues in washroom.
5. No ward boy to assist male patients.
6. We had to wait for a request for one full day “just 24 hours” for a nurse to do a dressing on the wound of the patient. Well we did not expect that such things need to be asked for in a hospital considering that we are there because we are nor well.
Overall the attitude of nurses towards the patient and family members were just rude and horrible. Not the kind of service provided for the amount of money charged. Was this information helpful? | 
1. I was asked to change for test unfortunately dress given was unclean smelling and looks not washed fro months together. Due to small it was difficult to put it on i approached the administrator a Sikh gentle men who promised to get it changed but nothing happened in next 30 minutes. In Pandemic time wearing such cloths were nightmare to me and being UN Diplomat posted whole life out of India had never experienced such chiotic/negligent and carelessness attitude of a supposed to me premier health institute of India. I decided to undergo test with soiled dress but it took 90 minuted to find a nurse for IV required for test but had no choice but to get it done though dress was stinking.
In this difficult period i will suggest Hospitals to be more careful on Hygiene and cleanliness but my repeated request did not bear any results on other hand i was advised to get refund of test after 3 hrs of struggling. Before escalating complaint at International fraternity and WHO i would like to get Hospital Management response and look into the whole episode deeply.
Dr Permod Kumar Gupta