[Resolved]  Fortis Healthcare — IP Billing at Fortis Bannerghatta Road Bangalore

Address: Fortis Hospital Bannerghatta road Bangalore

Customer Feedback with Fortis Billing - Shashi Kanta Kamthan - UHID 3516150 - Episode No 252022/22/1113 Bill No : 111322IPCR032389

I would like to express my complete dissatisfaction with the Billing for the recent hospitalization of my mother Shashi Kanta Kamthan in Fortis Bannerghatta Road.

Following are my key concerns:

1. Inspite of having full Insurance cover (0 co-pay benefits) in my policy, I ended up paying Rs.10842 from my pocket on a total Bill of Rs. 72196. This is primarily because the bill had 2 non-Insurance components Consumables (Rs 5137) and other Hospital Procedural charges of Rs 4612.

2. Although my mother did not undergo any surgical procedures, the Consumables bill was too high for a 2 days hospitalization. In a hurry to get discharge, I could not review the bill in details but I find gross issues with the bill which can discussed, debated and reviewed. Below are few examples:
- Bill had 3 Needle Free connectors, 2 IV Cannula, 4 IV Infusion Sets, 13 Syringe disposable, 10 Needle disposables besides other things for a day in CCU. Where did you use so many things? Further if IV Infusion sets and Cannulas are already used what is the need to use so many Syringes and needles.

3. The bill related OTHER PROCEDURE (Rs 4612) is unnecessarily passed to the customer/patient. Admission charges of Rs 1500 are too high. TPA Processing charges Rs 800 are too high. Biomedical Waste Management charged at Rs 700 per day should ideally be part of your Room Rent and should not be added separately to the Bill as it is non-insurable.

4. Billing department when asked for an email id for Billing feedback gave me this email id : billing.[protected]@fortishealthcare.com, which is bogus and invalid email id.

Overall, I ended up paying 15% of the total bill from my pocket inspite of having 0-CoPay benefits in the policy. IMO, hospital do some research to minimize non-Insurance components in the bill instead of plainly passing the cost to customers. Further, I feed the Consumables bill should be reviewed in detail and I expect the refund.

While paying Rs 10800 for a surgical procedure, where total bill exceeds 2-3 lakhs is fine but it is not fine to pay the same amount for Rs 70000 bill.

In addition, for all my future needs I would prefer to go to smaller hospitals which are more sensible, customer friendly in their billing and I will advise employees and HR in my company Schneider Electric about the concerns with Fortis Billing.

I am looking for a refund on the amounts I paid for Consumables and OTHER PROCEDURE