[Resolved] Fortis Healthcare — money refund: uhid 630843

Rohit S Mahajan

from Bengaluru, Karnataka

Oct 15, 2018

Address: 560087

Website: www.fortishealthcare.com

My wife having uhid 630843 was hospitalized in fortis on dated 25-jun-2018 to 27-jun-2018 for delivery.
My insurance company pre-approved the amount of 53600 rs against the total amount bill by fortis of 77840 rs.

But fortis told us to pay 38920 rs saying that the insurance company will not approve the total amount as there will be proportionate charges so they told us that we are asking you as an deposit in case insurance company does not pay full and they will settle the amount to patient the difference if insurance company paid extra.

Now fortis is playing blame games and not returning the amount from last 1 month and asking us to take the return from insurance company.

Please suggest a way forward for it.

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Nov 15, 2018

Complaint marked as Resolved

Fortis Healthcare customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2018

Fortis Healthcare Customer Care's response Dear Mr. Mahajan,

Thank you for bringing this to our notice.
We sincerely regret any inconvenience that you may have experienced.
We have shared your issue with our concerned team.
A hospital representative will get in touch with you at the earliest.
Our response team remains available at [protected]@fortishealthcare.com

Warm Regards,
Team Fortis