[Resolved]  Fortis Healthcare — Not admitting a emergency patient

Address: Fortis Bannerghatta road near iim

I went to Fortis healthcare in Bannerghatta road today. The nurse asked me about the problem and i confirmed that I'm covid positive. She immediately asked me to leave and will not accept any patients with covid. I explained that i have breathing trouble and was not attended. She asked me to find another hospital and leave there. My friend spoke to the receptionist as to why they are not giving any emergency care and the receptionist cut the call right away without letting the person on the other side speak and did not raise it with the doctor. I had to go to another hospital for emergency.
They could have atleast done the emergency need since I complained about breathing issue but asked me to go out. I will never go to Fortis hospital again. I believe this is wrong to not accept covid infected patients.
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Jun 26, 2024
Complaint marked as Resolved 
Fortis Healthcare customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2023
Fortis Healthcare Customer Care's response
Dear Sir/Ma'am,

This is certainly not the experience we want our patients to have! We sincerely regret the inconvenience that you have faced. Kindly email us your contact details at [protected]@fortishealthcare.com so that we can reach out to you to understand the concerns in detail.

Warm Regards,
Fortis Healthcare
 
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