[Resolved]  Fortis Healthcare — overcharged (applied general rate in lieu of cghs)

Address: Fortis hospital shalimarbagh, New Delhi, Delhi

I admitted in 18th sep 2018 in shalimar bagh fortis hospital. During addmission i showed my delhi mero identity card in order to avail cghs rate. I was consoled by representative of hospital when i queried for apply about the said rate thereafter i got addmission. I was discharged on dated 20th sep 2018 and paid ₹ 33591against bill no 1003/18/cs/0004323. When i submit this bill for reimbursement i was reimbursed by dmrc only ₹ 15833 as per cghs rate against the said bill. Hence i was overcharged ₹ 17758 because of hospital mistake. How would any patients know about applied rate without mentioning on either addmission slip or discharge bill? All bill summary is common there so i couldn't find out such rate. It's mental harassed deliberately from hospital side. Pls take necessary action against such act and make feasible to refund my money as soon as possible. The same incident was happened with me and the said hospital had paid me difference amount after consulting corporate representative mr vishal sir.
Was this information helpful?
No (0)
Yes (0)
Feb 9, 2020
Complaint marked as Resolved 
Fortis Healthcare customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2020
Fortis Healthcare Customer Care's response
Dear Sir,

Thank you for bringing this to our notice.
We sincerely regret any inconvenience that you may have experienced.
We have shared your issue with our concerned team.
A hospital representative will get in touch with you at the earliest.
Our response team remains available at [protected]@fortishealthcare.com

Warm Regards,
Team Fortis
Verified Support
Jan 09, 2020
Fortis Healthcare Customer Care's response
Dear Sir,

We sincerely regret any inconvenience that you might have experienced.
We request you to share your contact details so that we can reach out to you to understand the concerns in detail.

Warm Regards,
Fortis Healthcare
 
1 Comment

Comments

In Fortise Hospital the management is cutting the trees down without prior permission of the Jaipur Municipal corporation which is a gross violation of the law

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Fortis Healthcare
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    64%
    Complaints
    686
    Pending
    0
    Resolved
    423
    Fortis Healthcare Phone
    +91 12 4492 1033
    +91 12 4492 1071
    +91 12 4492 1021
    Fortis Healthcare Address
    Tower A, Unitech Business Park, Block - F, South City 1, Sector - 41, Gurgaon, Haryana, India - 122001
    View all Fortis Healthcare contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR