[Resolved]  Fortis Healthcare — Security staff and nurse staff

Address: Malivya nagar, jaipur, rajasthan

To
The concern person

Dear sir/ mam

I want to complain, when I and my whole family is peak of tolerance. Continuously derogatory behavior even abusive behavior from security staff and nurses staff. We want to bring your notice on continues behavior and patient explosion.

My name is sunita sharma, my patient name is santosh sharma (mother) is CGHS-ECHS (ARMY) service holder besides we are willingly pay cash for better hospital facility.

So I want you to notice.

Complain 1 : on 09/09/2022, morning, I was here fulfill the procedure for admission of my mother ( she have a surgery with c.p. dadich ( gyanea team). At 4:30 to 5:45 pm, I put my bag in cabin under my mother observation after some hours when we shift in our rooms at 9'o'clock, I found my money (4500) was stolen, immediately I called to security, they look into the security camera and found suspected two lady staff of the hospital. They told they look into the matter internally and ask them. We thought to let go the matter as we already paying a huge amount for surgey, we do not want to waste our time in this. So we move on for good with fortis.

Complain no :2
On 10/09/2022, when my mother was done with successful surgey after shifting in ICU, after 3 hours staff nurse told us there room alloted to someone else we are not going to shift you. Then my brother vikas sharma who is already in pharama ( AGM, INTAS, AHMEDABAD, was taking guidance from gyane team) told to nurse staff " how can you do this" and then with the help of coordinator asha mam we shifted to our room...how can they allot already alloted room?

Complain 3:
on 10/09/2022, 2:30-3:30 o'clock, my sister in law neelam sharma come to see her mother in law.(she is in Deutsch Bank, and two month pregnant and mother of two and half year old child). We told to Security guard Anita meena and we take the infection reaponsbility plus we take permission from Hr for child still she is push her and behave vulgurly and violently..her words was " ye tumhara gharwalo ka hospital nahi hain, kisne likh ke diya hain ye, mere upar koi nahi hain, mujhe kaun hain kehe wala" ..my brother told us to moved out from that place and go to home. This kind of behavior would not be tolerated.
Compalin no 4:
On 10/09/2022
At approx 7:30 o'clock, we ask to provide a cotton boll for patient ears. Answer was given there is no cotton in the pharmacy. You have to adjust with the environment.
After some minutes, my sister in law was there to see her mother in law, male nurse ( brother) says to her, " bacha yaha nahi baithega, waha nahi khada hoga, ye tumhara ghar nahi hain, ye bache wache yahan aise kaise laya tum" my brother vikas sharma instantly take action against him and reported his behavior.

Complain no 5:
On 10/09/2022 whole night my mother was slept on wet bed ( nurse staff dont even change their bed sheets) which is fulled with blood and some solution.

Complain no 6:
On 11/09/2022 morning 8 o'clock : your security guard again misbehave with me. I brought some bevarages ( tea and apple and I show them) because my brother was landed in night and because of the surgery he was there since morning 7:30 to whole day on 10/09/2022. he have gastric issue with outside food. I talked to rajveer sir in security they understand the issue and allow...if we need to talk always with them then they seriously fortis need guards with ill mannered.

Complain no 7: on 11/09/2022: evening5:30 same your guard mis behave with my sister in law and with the baby and top of that your security incharge Rajender sir misbehave unethically and in appropriately even vulgar language to support their security guard pushy behavior.

This is the hike of limits. We as a patient and familt not going to tolerate.
Do this hospital female security staff and male nursing staff have hidden thoughts to misbehave with ladies and children and being an Senior there's reaponabilities is to listen calmly and look into for the humanitarian solution.

But no he is just misvehave so vulgurly compare to all.

This was a first experience with fortis and this is the pathetic days and people of my life.
Hope for solution, so other one will not hamper

Regards
Sunita