[Resolved]  Fortis Healthcare — Slot manager of dialysis is partial

Address: Shalimar Bagh
Website: www.fortishealthcare.com/india/fortis-hospital-in-shalimar-bagh-delhi

I have been a dialysis patient since 3 years in your hospital and from day 1 I'm asking for 4PM slot twice weekly. I am always told that slot is not available but at the same time other patients have been given the same slot. I am a 25 years female and it's very difficult and unsafe for me to travel during midnight(2AM) which I have to do because of your hospital. There are 17 patients in 4PM slot and 10 of them have started dialysis after me but still somehow were eligible for the slot but not me. I don't know on what grounds is your staff allotting the slots because If it's based on distance then also I'll top the list(30km each side). It's very difficult for me to bear with all this partiality. Kindly look into the matter and take appropriate measures.
---Names you can check who came after me
but still got the slot
Kapil Jain( last week)
Sunil
Monika
Rajni Sharma
R.K Chaudhary
Vinay
Naveen
Anu giri
Arun
Barkha
Anuradha
And many more whose names I don't know
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Aug 7, 2021
Complaint marked as Resolved 
Fortis Healthcare customer support has been notified about the posted complaint.
 
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Dear Priyanka Solankie

We sincerely regret the inconvenience you faced. We request you to share your contact details and hospital location, so that our representative may get in touch with you and address your concern. You may also write to us directly at [protected]@fortishealthcare.com.

Warm Regards,
Team Fortis

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