[Resolved]  Fortis Healthcare — very poor hygiene standards and very unprofessional

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Firstly, people at the counselling desk are very unprofessional. They give you incorrect information. Officials sitting at the counselling desk are busy chit chatting with other colleagues and on phone with family members.
Secondly, my mother's surgery is scheduled for tomorrow. Sister took all the samples in the evening. At around 2300hrs a sister came for taking the blood sample for cbc. When asked, she said the other sister didn't send the previous sample for cbc test. What rubbish is that.
Thirdly, the beddings provided for the attendant are so damn dirty that it might infact cause an illness to the otherwise fit attendant. The bedsheets were stained and dirty. There were hair all over the pillow and bedsheets that were provided to us.
The thermoflask is broken. There is dust in the room. Some unusual appliances are lying around the corner as if its a dumpster.
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Jan 2, 2019
Complaint marked as Resolved 
Fortis Healthcare customer support has been notified about the posted complaint.
Verified Support
Nov 30, 2018
Fortis Healthcare Customer Care's response
Dear Sir/Madam,

Thank you for bringing this to our notice.
We sincerely regret any inconvenience that you might have experienced.
For us to initiate corrective actions, request you to share the hospital location and your contact details so that we can reach out to you to understand the concerns in detail.

Warm Regards,
Fortis Healthcare
Verified Support
Dec 02, 2018
Fortis Healthcare Customer Care's response
Dear Sir/ Madam

We request you to share your contact number or your email id so that we can assist you accordingly.

Alternatively you may directly write to us at [protected]@fortishealthcare.com

Warm Regards,
Team Fortis
 
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