Godrej Appliances Complaints & Reviews

I need a duplicate urgently

I had lodged a complaint on telephonic customer care helpline on 16 April (L[protected]) for replacement of broken vegetable compartment cover in my Godrej Eon Twin door refrigerator. The next day I got a visit from sevice engineer to whom I paid 550/- and obtained receipt of the same. Service engineer informed that the part should arrive in 10-14 days time. On 11 May I received a message that my service request had been closed due to non-payment of visit charge (false information provided by Godrej). I called customer care who advised me to call local service center. When I contacted local service center, they informed that they had closed the complaint as too much time had elapsed and they did not want to create a bad impression on company. They had stated arbitrary reason that I had not paid visit charges (illegal action on part of Godrej).
I had 4-5 conversations with service center over next one month and every time they informed that part is arriving soon. Finally when I called customer care again on 19.6.2023, they informed me that a new service request would be generated and I have to pay visit charges again. They also informed that they can take no action against service center for previously wrongfully closing my complaint.
This is most frustrating behavior on part of Godrej.

My previous complain is not responding till now..My call number G[protected] and G[protected] not responding till now..and also no any action taken against complain ID 3441663..so take nacessary action

I have purchased a airconditioner through your dealer in the name of Sree Meera airconditioner at karaikudi, sivagangai district on dated 27.03.2022.But the air conditioner is not functioning good at beginning itself.So i immediately formed to the above said dealers.They have send a service engineer for my complaint in this year march month-2023, that service engineer told to me that airconditioner have some gas leakage problem beginning...

My deep fridge is not cooling last 6 month.mechanic visit 3 times.But that unable to repair the fridge.So take nacessary action..

We buy a product yesterday 1 ton ac the digi 1 dealer given us a assurance that the ac will be delivered nor the ac has been delivered and they are not giving any refund.
Its a harassment for the customer

No cooling in my Godrej refrigerator.

When installing my two Godrej AC's, technicians made a mistake and for that, I've registered complaints to Godrej customer care support but technicians not visiting my home to fix the issue. They call me but they don't come. Even one of the AC is not cooling the room and making weird. So there are two issues now. I'm very disappointed with the Godrej customer care service.

Hi,

The problem what you are telling in the above mail was not told by your technical support in his first visit.
In his first visit, he thoroughly checked everything and told us that the puncher in the freezer has caused the gas leakage.
So for proper working of refrigerator, he need to replace the freezer and has to refill the gas. For both these works, he told the final price to be 3800/- which was accepted...

I have lost my purchasing bill .I bought godrej washing machine from Vijay sales from daryaganj Delhi. In the year of 2022.. please send me dublicate bill on my email id..
My n ame is Tabrez rana
[protected]
Address. 2473, chota rang Mahal, near khari baoli, tilak bazar Delhi 110006.
Email is [protected]@gmail.com

We are facing a very worst experience from Godrej Customer service agents for the past one week. We had only 'LESS COOLING' problem in our Double door Fridge and after multiple agents coming and fixing/changing stuffs the fridge condition has become WORST and the current status is 'NOT WORKING' completely. We surely think agents who are highly unprofessional have completely spoiled our fridge. We have spent more than 10K during the past week. The emotional hardships we are facing during the past week make us feel that we should never buy any GODREJ products again.
Please take responsibility and refund our entire appliance fix amount or provide a new replacement at the earliest.

PFA all the appliance bill amount which we done during the week.
Complaint No : C[protected], C[protected]

Following up on the issue, Godrej Technician in the name of fixing the cooling issue has cut unnecessary parts from the wires coming out of the compressor which should not be touched in any case. I have attached a screenshot for reference. This has badly damaged our Fridge and it is not working. We are seeing new issues like Compressor overheating, Excessive cooling.

Please refund our entire fix amount of 6.5K and don't send any technician to fix it because in the name of fixing they are damaging the fridge even more.
Bills attached in my earlier mail.

Hi all,

I bought a AC in September 2022 1.5 ton it worked only for 2 days and we switched on AC in summer April 2023 but from then it’s not working at all I called customer care 5 to 6 raised complaint more than 4 times the technician visited 1 time and tell the AC is working it will take time to cool and leaving the premise after that if we call technician he is telling it work since it is summer and it won’t cool, I am really not sure the purpose of this AC. 2nd 3rd and 4th time they are telling they won’t visit our house and they are giving feedback to customer care official stating my number is not reachable and address is not correct really not sure what to do it’s just 6 months I bought AC And I am paying emi for not working AC

Hi, i m from asansol west bengal. I book a service call call for changing of rubber gas kit fixed at door of my godrej fridge. The service person attend the fridge and told that Rs. 500/- for visit & and 2500/- for gas kit will be charged. I agreed with request to provide godrej original spare parts. The gas kit provided was local made without any godrej company mark (Rs 500/-worthy) and on my request change the inside bulb for additional Rs 200/-. I asked for job sheet & bill. He assured me that it will be given to me by evening through watsapp. It's been one week elapsed. No job sheet or bill provided. I request to provide the schedule rates of spare parts for godrej fridge. So I can know over charging is done or not.

In month of April 23, I.e. on 14/04/2023’ we have bought one new 5star air condition of Godrej company. In next week itself problem occurred that calling was not happening. Same was reported to customer care and technician has visited and find out the cause I.e. leakage issue. But further they have confirmed that it will go for replacement. I have lodge the complaint on 5th itself and I am not receiving any concrete reply from service centre whether same is being replace or not. I am continuously following but no any response received. It’s been 2 nd week now till date I have not received any replacement.

If replacement is not possible then kindly refund what we have paid for it.

My two year old godrej refrigerator caught up fire last week when noboday is at my home, my house became all black because of all burning flames and gas, we called local electrician he said there is nothing to do with unbalanced electricity there is problem in refrigerator itself as he aware about this problem before, thankfully we arrived home in time as neighbors called us and told us that there is a smoke coming from windows, but there is huge lose I have to suffer.,
I am asking godrej company for a compensation for my lose.,
I am uploading horrible situation of refrigerator in form of video

I don't have bill I need a duplicate bill to avail warranty ...
Model : RF EON 245A 15 HF
Product code: 52141501SD02059
Sr no :[protected]FR00291

Dear Sir,
i have buying washing machine from Godrej company 3 years ago, but machine motor not working now, company person change the motor and i had pay 2600 amount.
my campaign is washing machine no mention dry motor, only mention wash motor 5 years warranty.
2nd is company sales person says our product is made in india but motor is made in china, muy request made in india not ok make in india.
I have attached audio clip communication with company person & customer care.
please i wants requested to Godrej company, please return mu motor charges, electrician visit charges is ok i will pay
thank you
Akhil roy

Dear sir, I have purchased a A.C before 5 days ago.i called godrej customer care for ac installation but no proper guidence given for installation yet.i never think and expect about this types of service from your end.very bad customer service. My A.c yet not installed even no technician called me and no massege got from godrej for installation after 5 days.

I logged the complaint ( my complaint no - B[protected] ) mutiples times to Godrej customer care, right from 26th March 23, still I face the problem. But no one is bothered to cure this issue, 2 times the person came at my home for repair and changed some parts, and went. First time when he visited he said your fan has an issue so need to change and then he changed, at that moment my fridge worked properly for few days and again I faced some issue when 2nd time he was arrived he changed some timer or starter etc now after 2 or 3 days 3 time again I'm facing the issue of freezing. First and foremost why it's not getting clear in one time itself, secondly I called thrice or more than that to customer care service of godrej they are not even bothered to send some technique within 24 to 48 hours but they are visiting after the tat. I'm following up with them more than a week. What kind of an attitude is this from godrej service provider and customer care service. I didn't expected this kind of an attitude from such a pioneer company. This is not the way they need to treat their consumers.

Complaint placed at toll free complain number, on Saturday 15th April 2023. I was told technician will visit within 24- 48 hours. Technician did not visit till Monday. When the service station was called, their behavior was rude. but they sent the technician by evening 5 pm (17th April 2023). The technician came and said there is gas leakage. It will be done tomorrow. He did not come till 19th when called again said we are busy with paid services. Your case is pending as it is an extended warranty service. Called again on 20th April, said go and complain to anybody, we do not care. Called the customer care again on 21st morning with assurance that the work will be done today. Till now 3.30 pm on 21st April ti is not done. I think you want us to use polite language but at the same time, your staff needs to have a lesson in politeness and timely service, if possible from your end . Complain call no D[protected]