With due veneration,
The undersigned wants to draw your kind attention towards apathetic nature of delhi police and officials of haryana bus transport department & also towards horrid time experienced while traveling from delhi to chandigarh by bus.
I was coming back to chandigarh from delhi in bus number hr 55q 3704 dated 01.04.218, after attending a function of my relative in delhi.
I along with my two friends purchased bus tickets from ticket counter and asked the bus conductor to allocate seat number to us, the same was done by the conductor and the seat number 21, 22, 23 was allocated to us. However, when we entered the bus, we found to our surprise that some other commuters were sitting on our seats. When we requested the conductor to bus make sitting arrangement as per the ticket number, he did not help us, neither had he returned our money nor he allowed us to step down from the bus. As it is pretty obvious, as per general observation that when he had allocated us seat number, he should have arranged seat for us or allowed us to step down from the bus and returned our money. On the contrary we had to stand on feet for an hour our journey with no fault of ours.
After feeling so embarrassed, cheated and infuriated call was made to the 100 number, twice and after giving every possible detail by us, police official showed their inability to help us. Also i have made a call to g. M. Hr. Office, delhi and a complaint was lodged telephonically on[protected]. Further i have also enquired the status of my complaint on the very next day, they assured to revert us soon but till date no advances have been made.
Delhi police has a great reputation for being helpful and supportive, but that sets a bad example, that they failed to respond in my case.
I am further providing every possible detail below, so that so action could possibly be taken against bus driver and conductor, for harassing us.
The details are as under:-
Bus no. Hr 55q 3704
Bus timing: around 3:30pm on 01.04.2018
The copy of the letter has also been for forwarded to haryana transport department for taking action again the erring officials.
Haryana Transport Department customer support has been notified about the posted complaint.